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Waterways Holidays Ltd Reviews

4.9 Rating 4,446 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

Company Reviews

Product Reviews

4.9

Based on 4,446 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Read Waterways Holidays Ltd Reviews

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 30th July 2022

Waterways Holidays Ltd 5 star review on 7th July 2022

Waterways Holidays Ltd 5 star review on 19th April 2022

Waterways Holidays Ltd 5 star review on 19th April 2022

Waterways Holidays Ltd 5 star review on 19th April 2022

Waterways Holidays Ltd 5 star review on 19th April 2022

Waterways Holidays Ltd 3 star review on 16th April 2022

21

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A company is only as good as it’s products and especially its people. The team at Waterways are fantastic, a huge asset to the company. Special thanks to Trudi for staying with me while I tried to find that certain boat, thank you. To Aaron for taking my card details and running through the hiring process. Finally to Abbi for having the hirer re-run my card when the inevitable happened and my US bank declined the payment. We got there in the end! We’re now looking forward to our trip! Thank you all! Anyone from the US looking to try narrowboating in the UK. Look no further!”

Posted 9 months ago

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Dear Mr Dexter. Thank you so much for your very kind feedback. It is really appreciated and your comments have been passed to each of our team members involved in your booking. Have a great holiday and we look forward to helping all of our friends from the USA find their perfect UK boating holiday 😊

Posted 9 months ago

“Lovely lady took my booking and explained everything”

Posted 9 months ago

“Very clear what is included and routes to take”

Posted 1 year ago

“Great advice, patient and helpful. Thank you”

Posted 1 year ago

“................”

Posted 1 year ago

“Very easy and straightforward booking process. Quick response time. Pleasure to do business with.”

Posted 1 year ago

“Polite clear prompt friendly service.”

Posted 1 year ago

“The prices are amazing but the site is incredibly hard to use, with small images, broken links, and pop-out windows for boat details that have an impossible to use image slider.”

Waterways Holidays Ltd 3 star review on 16th April 2022

Posted 2 years ago

Read Waterways Holidays Ltd Reviews

Thank you for your review. I am sorry to hear that you experienced difficulties with our website. We appreciate your feedback. We are continually updating our site and hope in the future to improve our image slideshow of the boats.

Posted 2 years ago

“Our booking was handled efficiently and courteously, including a query about charging an electric car whilst we will be away from the marina. All the relevant paperwork arrived as expected within a few hours.”

Posted 2 years ago

“Very good but had to ring back to get a booking confirmation sent through”

Posted 2 years ago

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Dear Mr Erskine Many thanks for your review and please accept our sincere apologies that your emailed booking confirmation was not received. This was resent as soon as we became aware and we wish you a very enjoyable holiday. Nigel

Posted 2 years ago

“Easy to follow procedure and very swift reply from company to confirm. Lots of information from knowledgeable staff.”

Posted 2 years ago

“They were very clear and very helpful. They asked questions to make sure we’d get the most of out of up and coming holiday. Very impressed so far.”

Posted 2 years ago

“The booking process was very smooth, but this questionnaire is very premature and doesn't make sense at all. It arrived before the final confirmation of the booking and we haven't had the holiday yet. The confirmation came by email, so questions about delivery and damaged item is irrelevant”

Posted 2 years ago

Read Waterways Holidays Ltd Reviews

Thank you for your review, I am glad that the booking process went through smoothly for you. We do not send out any questionnaires so I am unsure what document you are referring to? Our email invite is to review our service, and that is sent along with our confirmation email. The boatyard then follows this up with their confirmation emails along with joining instructions. If we can assist at all, please do not hesitate to get in touch with us on 01252 796400 or email us: info@waterwaysholidays.com

Posted 2 years ago

“Good service. Quick responses”

Posted 2 years ago

“Brilliant service, thank you”

Posted 2 years ago

“Very helpful and efficient.”

Posted 2 years ago

“Don't forget to read the small print. Just lost £250 on non refundable deposit.”

Posted 2 years ago

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Dear Mr Murphy We were so sorry to learn that you had to cancel your planned holiday due to a change in the travel plans of your group. Booking deposits are only refundable where a holiday is cancelled due to Government Covid-19 restrictions preventing your holiday from taking place.

Posted 2 years ago

“Sorry have not taken my holiday yet”

Posted 2 years ago

“Your website has a flaw that must be losing you lots of business, and disappointing a lot of customers. The search page is well presented, but if as someone who hasn't yet decided what kind of break I'm looking for, I might well not put anything in the 'length of holiday' field. There's an option in there for 'All available', but it's at the bottom, and why would I go looking for an option that's basically 'unspecified'? If I don't pick one and click search, the response doesn't say 'You must pick from the list of options', it says 'Sorry.......no availability for your selected dates & location'!!!!! It took me a long time to work this out, others will have given up assuming all boats were booked. Please fix search so that I don't have to choose 'Show all', otherwise many people will miss out on the best holidays of their lives.”

Waterways Holidays Ltd 3 star review on 28th July 2021

Posted 2 years ago

Read Waterways Holidays Ltd Reviews

Hi Mr Hurst-Frost, Thank you for providing your feedback of our website. Your thoughts have been passed on. I am glad you were able to find a suitable holiday and I hope you have a great time. Many thanks Abbie

Posted 2 years ago

“Your company excellent the boating company we booked with absolutely disgusting boat dirty cutlery fridge disgusting Will never hire a boat from Starline again”

Posted 2 years ago

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Waterways Holidays Ltd is rated 4.9 based on 4,446 reviews