I tried to book a boat about 5pm yesterday and did not get the promised call or the phone answered when I rang you. When I rang again this morning I was told I would be called right back but it was an hour before Trudi called: the boat I wanted was no longer available. Trudi was very helpful and emailed me suggested alternatives. I had found another boat by then and Trudi rang immediately I had filled in the booking request, this time successfully booking the boat. More than happy with the service from Trudi but bit disappointed about missing the first boat, which was considerably less expensive.