Waterways Holidays Ltd Reviews

4.9 Rating 4,446 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,446 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

Write Your review

Tell us how Waterways Holidays Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waterways Holidays Ltd 4 star review on 30th July 2022

Janine Hudson

Waterways Holidays Ltd 5 star review on 7th July 2022

Mr Moat

Waterways Holidays Ltd 5 star review on 19th April 2022

Anonymous

Waterways Holidays Ltd 3 star review on 16th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't forget to read the small print. Just lost £250 on non refundable deposit.”

Helpful Report

Posted 2 years ago

Dear Mr Murphy We were so sorry to learn that you had to cancel your planned holiday due to a change in the travel plans of your group. Booking deposits are only refundable where a holiday is cancelled due to Government Covid-19 restrictions preventing your holiday from taking place.

Posted 2 years ago

“Shambles. Boat payed for has been changed twice.”

Helpful Report

Posted 3 years ago

Hi Mr Ferris. I understanding that following your booking with Waterways Holidays, you have subsequently been dealing directly with the marina who had offered you a free upgrade to a newer boat at no extra cost due to the practicalities of their cleaning regime and ensuring that they can meet all of the covid secure requirements. Kind regards Abbie

Posted 3 years ago

“Very good service told us all we need to know”

Helpful Report

Posted 4 years ago

“Waterways don't point out that whilst all boats should be non smoking some might have a problem with the stench of nicotine from previous holiday makers. I had to leave my boat and the whole if my holiday it was that bad.”

Helpful Report

Posted 5 years ago

Many thanks for taking the time to leave your feedback. As explained at the time, each boat is fitted with No Smoking signs and all customers are requested to refrain from smoking inside every boat. Once you made the team aware of your concerns, the offer was made to fully valet the boat once again but you preferred to take a full refund for your holiday which was offered by the boatyard. We are very sorry that you chose not to continue your holiday as we always try our best to ensure that as family businesses, both the boatyard and ourselves seek to provide the best possible customer care.

Posted 5 years ago

“Very upset that a 5% booking discount over a group booking was offered, but out of 3 boats in the party could only offer to 2 and we were offered nothing. Surely an offer like this should be spread evenly across the whole booking. I think its disgraceful and based on this would not book again”

Helpful Report

Posted 6 years ago

Dear Mrs Shaw, Many thanks for your feedback. Each special offer is set by the operator of your chosen boats. In this instance your operator offers a multiboat booking discount equivalent in value to 5% of the hire cost of the second and third boats for a three boat booking. This discount is normally shared across all three boats as it is in effect treated as a single booking for three boats. I will pass your disappointment to your boat operator and thank you for taking the time to leave your feedback which is always really appreciated in order to help us improve our customer service. Nigel

Posted 6 years ago

“I'm confused and annoyed. To make the booking, I had to agree to conditions that were not available to me. Now some unknown organisation (Heather at Wyvern Shipping) is telling me I should expect to pay a bond of 250 Pounds. This was not mentioned anywhere until I made the booking. I also received an email from another unknown person (Lesley Richards) asking for the crew names that I have already supplied and asking to to start corresponding with some other organisation (: bookings@canalholidays.co.uk)”

Helpful Report

Posted 8 years ago

Dear Mr Wilson. Many thanks for your feedback and very sorry for any confusion. Waterways Holidays works directly with each boatyard and you will receive confirmation from both Waterways Holiday and the marina from where you start your holiday. I can categorically confirm that there is no requirement for a £250 refundable security deposit or 'bond' payable on your holiday. Any extras will only ever be as quoted to you at the time of booking. I have also emailed you directly to confirm this. Once again, sorry for any confusion and we wish you a great visit to the UK and a very enjoyable boating holiday - Nigel

Posted 8 years ago

“Very easy to make a booking with a very helpful lady calling me within an hour of making the booking. I was able to ask as many questions as I needed an she answered them all and put me at ease.”

Helpful Report

Posted 10 years ago

“we were charged for monday 15th july as the boat had to be preped, when we actually collected it tuesday 16th we called on a manager to complain, the boat had not been cleaned & we were forced to wait a hour & a half so it could be cleaned. We received a £40 refund which i am unhappy with, doubt i will use herbert woods again.”

Helpful Report

Posted 10 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,446 reviews