Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trudi was a pleasure to deal with and very helpful and knowledgeable with her suggestions. This lead to me altering my plans to a route that was more in line with what I was wanting. Will definitely use Waterways Holiday again!”

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Posted 1 week ago

“Excellent man in the phone very nice Explaining everything you need to know booking straight forward”

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Posted 1 month ago

“Simple enough but couldnt find a way to share the potential holiday using a url so had to send images using messenger which was a bit of a faf. You assume that interested parties are in the same location which in my case we were not. Would prefer an online payment process to giving card details to someone over the phone.”

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Posted 1 month ago

Thank you for your four star review and providing us with your feedback regarding your booking experience. We do welcome all feedback to improve our website and service. We are happy to provide a link to a particular holiday to share with the group if requested, but take on board your comments and will look into improving this in the future. I hope you have a great boating holiday. Best wishes, Abbie

Posted 1 month ago

“At first I was a bit frustrated that I couldn't complete my booking and pay the deposit in one go on online and had to wait for a phone call during office hours. But the call came through at a time when I was able to take it and the lady I spoke to immediately asked if it was a convenient time so I know I could have rearranged if necessary, and it was clearly important to be able to speak to eachother in order to confirm the availability for our request and to give me some vital information as well as take the card payment for the deposit and for me to be able to ask a few questions. Our trip isn't for another 8 months but I already feel very well informed and supported for what will be our first ever boating holiday.”

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Posted 2 months ago

“We have used Latelink for all but one sailing. We love the impromptu convenience of searching all boats in one location.”

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Posted 4 months ago

“After an initial problem with the steering on the boat we originally ordered, they upgraded us to a better boat. They were very good and friendly throughout, and we would have been under way within 30min. But we decided to stay and have a good look up there.”

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Posted 4 months ago

“I can’t comment on the holiday, but they have my title/gender wrong in this email. I have already rang to have this corrected after booking. A bit offensive to say the least!”

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Posted 6 months ago

Dear Mrs Cole Please accept our sincere appologies for the typo in our email booking confirmation. It was human error and certainly not our intention to cause any offense. We wish you a fantastic holiday

Posted 6 months ago

“Good experience. The lady who rang me to confirm the booking was excellent. The website however is tedious - could do with better filters and the facility to bookmark. Twice I lost the boat we'd been looking at (and never found it again)”

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Posted 1 year ago

Thank you for your feedback. We are always looking to improve our website - any useful filters you would like us to add please email web@waterwaysholidays.com. I hope you have a lovely holiday.

Posted 1 year ago

“Magical relaxed weekend.”

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Posted 1 year ago

“Very helpful staff went above and beyond”

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Posted 1 year ago

Thank you Mr Claxton. Have a wonderful holiday

Posted 1 year ago

“An excellent booking set up; quickly dealt with a booked by very friendly staff. A super holiday followed. I will definitely using Waterways Holidays again”

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Posted 1 year ago

So pleased that you really enjoyed your holiday 😀. Thank you for taking the time to leave us your feedback Miss Forster

Posted 1 year ago

“Easy to book straight forward no problems encountered”

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Posted 1 year ago

Thank you so much for your 5 star review Mr Hill

Posted 1 year ago

“had an online chat with Trudi first of all who answered the questions I needed to ask with regards to the Boat and booking. I then rang and spoke to Trudi and booked the Burslem Boat for myself and other family members. Trudi was very helpful and she knew exactly what we wanted and had the experience to answer any questions we asked as we are novices .”

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Posted 1 year ago

“We made a reservation and had a email back to say someone would call ASAP. A Heather did call it was a simple process booking she was very friendly and helpful great service.”

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Posted 1 year ago

“No problems. Wywern were exellent.”

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Posted 1 year ago

“Booked my holiday on line and was called to explain details and take payment. I asked a few questions and was given answers by a very informative person. Great experience”

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Posted 1 year ago

“Great fun!”

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Posted 1 year ago

Thank you for your 5 star review Mr Bateson.

Posted 1 year ago

“Simple booking process, efficient and friendly response”

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Posted 1 year ago

Thank you for your kind review Mrs Williams.

Posted 1 year ago

“We live in NZ so booking a trip in English pounds was a bit daunting. However, the team at Waterways answered all our questions from can we store our suitcases as travelling around Europe to access to teatowels, towels and dishcloths. We have now paid half of the cost and look forward to travelling to England and experiencing the English way of life on a canal boat.”

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Posted 1 year ago

Thank you so much for your lovely feedback Mrs Donaldson. We hope that you really enjoy your visit to the UK and especially your canal boat holiday.

Posted 1 year ago

“Mark was very good at explaining most helpful.”

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Posted 1 year ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews