Waterways Holidays Ltd Reviews

4.9 Rating 4,461 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,461 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having researched other companies on the internet, Waterways holidays were by far the better choice. Having not book a family holiday like this before the advisor was good in covering all aspects of the booking, holiday and other relevant factors. This was followed up with an email. Awaiting the holiday now.”

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Posted 6 hours ago

“Easy to navigate the website and find what I wanted on the dates I wanted. Payment process is simple and straight forward and the whole process was explained beautifully by Trudi, who also said I could phone her at any point for further information or just to have some advice on any aspect of the holiday as she has been on the route we will likely take. As newbies to canal holidays this is very reassuring to me. Thank you! We are very much looking forward to our holiday.”

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Posted 1 day ago

“The website was easy to use.”

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Posted 3 days ago

“Fantastic service from my initial email messages with Craig to my booking conversation with Trudy.”

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Posted 1 week ago

Thank you so much for your wonderful review, Ms Fitzell. We're thrilled to hear that you received fantastic service from both Craig and Trudy. Looking forward to welcoming you aboard soon!

Posted 3 days ago

“Very helpful”

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Posted 1 week ago

Thank you for your great review! We're glad to hear you found our team very helpful. If you need any further assistance, don’t hesitate to reach out. Happy boating!

Posted 3 days ago

“Pleasant , professional and efficient, booking agent. She demonstrated a personal personal and human touch”

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Posted 2 weeks ago

Thank you for your fantastic review. We can’t wait to help you again soon. Happy boating!

Posted 3 days ago

“Service has been amazing,friendly lady on the phone was very helpful”

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Posted 2 weeks ago

Thank you so much for your kind words, Ms Brimble. We’re delighted to hear that you experienced amazing service and found our team helpful. We look forward to assisting you again soon! Happy cruising!

Posted 2 weeks ago

“I was very impressed by the professionalism and efficency of Waterways Holidays agent Trudi Hawes. What a credit to her profession as her information back and forth between Australia and the UK was quick as it was fit for purpose. Trudi was able to fill in a lot of our informaion gaps, morover, the infomation she supplied helped us inormously todecide on what boat and what route suited both our budget and our tourism desires. I would highly recommend the company as a result of her work on their behalf”

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Posted 2 weeks ago

Thank you for such positive feedback Mr Walesby. Your comments will be passed on to Trudi who is our most experienced team member, with a great passion for canal boating which she loves to share with our customers. We wish you a fabulous holiday!

Posted 2 weeks ago

“Very fast AND clear answers to questions. A nice, friendly email contact which ultimately resulted in a booking. So far very satisfied; hope it stays that way until the sailing holiday. I have confidence in that. Can you also provide nice weather? HaHaHa.”

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Posted 3 weeks ago

We would love be able to guarantee nice weather, but either way, we wish you a fabulous boating holiday

Posted 3 weeks ago

“Very quick and easy to book the lady i spoke to was very helpful and i would highly recommend waterways holidays and i will be using them again”

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Posted 4 weeks ago

Thank you for your wonderful review. We're thrilled to hear that booking with us was quick and easy. We look forward to assisting you again in the future! Happy boating!

Posted 2 weeks ago

“Great service! Website easy to use and informative. Reservation made online and was then called to confirm booking. Person who called was very helpful and ran through everything.”

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Posted 4 weeks ago

Thank you so much for your fantastic review. We're delighted you found our website easy to navigate and informative. It’s great to hear that our team member was able to assist you thoroughly. We appreciate your kind words and look forward to welcoming you on your holiday! Happy cruising!

Posted 2 weeks ago

“Spoke to Heather and she was most helpful and guided me through the booking process once she had confirmed my reservation. Would recommend anyone thinking about a canal boat holiday to consider booking through this company”

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Posted 1 month ago

Thank you so much for your kind words! We're delighted to hear that Heather was able to assist you through the booking process. Your recommendation means a lot to us. We hope you have a fantastic canal boat holiday!

Posted 2 weeks ago

“We contacted Waterways as we believed they had good knowledge of the Cruisers and users needs. We were not disappointed from our first contact with Trudy, then Leslie and laterly Amy. Despite our mistakes in dates and various issues, all 3 were patient and provided us with the information to enable us to make a booking. I was extremely grateful and look forward to our holiday in September. Our party are all in their 80s and it was important for their knowledge. Thank you.”

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Posted 1 month ago

Thank you so much for your kind words. We hope you all have an amazing time in September! Safe travels and happy boating!

Posted 2 weeks ago

“We have only done the booking so far but Trudi at Hireboat was friendly, helpful and efficient. The booking confirmation email is full of useful information. We hope the holiday itself works as well!”

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Posted 1 month ago

Thank you for your kind words. We're delighted to hear that Trudi provided you with such friendly and efficient service. We're confident that the holiday will exceed your expectations. Wishing you a fantastic adventure on the water!

Posted 2 weeks ago

“Friendly very easy to talk to and helpful with all aspects of the hoilday”

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Posted 1 month ago

“Uk baed call centre without a million options when you call and got through in less than 5 mins. Booked with easy and everything explained in detail. Thank you Lesley & Heather”

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Posted 1 month ago

“Excellent service and very helpful. Answered all my queries promptly and efficiently”

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Posted 1 month ago

Thank you so much Mrs Spencer. We wish you a very relaxing and enjoyable holiday.

Posted 1 month ago

“Easy to use web site. Used the chat to answer some questions I had regarding pubs being open and available, all went well. Very happy and excited to begin canal boating. I rnted bofore and have recommennded to all my friends”

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Posted 2 months ago

Thank you Mr Goss. We really appreciate your kind feedback and recommending us to your friends. Have a great holiday!

Posted 1 month ago

“Recently booked a week cruising on the canals of north West England, Trudi of waterways could not have been nicer or more helpful, she explained everything very clearly, really looking forward to our week in June”

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Posted 2 months ago

“Very prompt and very structured repsonse; lots of useful material (such as manuals and instructional videos); clean instructions as to what to think of before setting off;”

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Posted 2 months ago

Waterways Holidays Ltd is rated 4.9 based on 4,461 reviews