Waterways Holidays Ltd Reviews

4.9 Rating 4,460 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,460 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Polite clear prompt friendly service.”

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Posted 2 years ago

“The prices are amazing but the site is incredibly hard to use, with small images, broken links, and pop-out windows for boat details that have an impossible to use image slider.”

Waterways Holidays Ltd 3 star review on 16th April 2022

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Posted 2 years ago

Thank you for your review. I am sorry to hear that you experienced difficulties with our website. We appreciate your feedback. We are continually updating our site and hope in the future to improve our image slideshow of the boats.

Posted 2 years ago

“Our booking was handled efficiently and courteously, including a query about charging an electric car whilst we will be away from the marina. All the relevant paperwork arrived as expected within a few hours.”

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Posted 3 years ago

“Very good but had to ring back to get a booking confirmation sent through”

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Posted 3 years ago

Dear Mr Erskine Many thanks for your review and please accept our sincere apologies that your emailed booking confirmation was not received. This was resent as soon as we became aware and we wish you a very enjoyable holiday. Nigel

Posted 3 years ago

“Easy to follow procedure and very swift reply from company to confirm. Lots of information from knowledgeable staff.”

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Posted 3 years ago

“They were very clear and very helpful. They asked questions to make sure we’d get the most of out of up and coming holiday. Very impressed so far.”

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Posted 3 years ago

“The booking process was very smooth, but this questionnaire is very premature and doesn't make sense at all. It arrived before the final confirmation of the booking and we haven't had the holiday yet. The confirmation came by email, so questions about delivery and damaged item is irrelevant”

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Posted 3 years ago

Thank you for your review, I am glad that the booking process went through smoothly for you. We do not send out any questionnaires so I am unsure what document you are referring to? Our email invite is to review our service, and that is sent along with our confirmation email. The boatyard then follows this up with their confirmation emails along with joining instructions. If we can assist at all, please do not hesitate to get in touch with us on 01252 796400 or email us: info@waterwaysholidays.com

Posted 3 years ago

“Good service. Quick responses”

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Posted 3 years ago

“Brilliant service, thank you”

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Posted 3 years ago

“Very helpful and efficient.”

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Posted 3 years ago

“Don't forget to read the small print. Just lost £250 on non refundable deposit.”

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Posted 3 years ago

Dear Mr Murphy We were so sorry to learn that you had to cancel your planned holiday due to a change in the travel plans of your group. Booking deposits are only refundable where a holiday is cancelled due to Government Covid-19 restrictions preventing your holiday from taking place.

Posted 3 years ago

“Sorry have not taken my holiday yet”

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Posted 3 years ago

“Your website has a flaw that must be losing you lots of business, and disappointing a lot of customers. The search page is well presented, but if as someone who hasn't yet decided what kind of break I'm looking for, I might well not put anything in the 'length of holiday' field. There's an option in there for 'All available', but it's at the bottom, and why would I go looking for an option that's basically 'unspecified'? If I don't pick one and click search, the response doesn't say 'You must pick from the list of options', it says 'Sorry.......no availability for your selected dates & location'!!!!! It took me a long time to work this out, others will have given up assuming all boats were booked. Please fix search so that I don't have to choose 'Show all', otherwise many people will miss out on the best holidays of their lives.”

Waterways Holidays Ltd 3 star review on 28th July 2021

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Posted 3 years ago

Hi Mr Hurst-Frost, Thank you for providing your feedback of our website. Your thoughts have been passed on. I am glad you were able to find a suitable holiday and I hope you have a great time. Many thanks Abbie

Posted 3 years ago

“Your company excellent the boating company we booked with absolutely disgusting boat dirty cutlery fridge disgusting Will never hire a boat from Starline again”

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Posted 3 years ago

“Very helpful member of staff who was able to accommodate my needs.”

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Posted 3 years ago

“It was easy to book. Amy phoned me to give me further details and it was all very professional. can't wait to go on the trip. thank you.”

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Posted 3 years ago

“Friendly, helpful, understanding and professional staff”

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Posted 3 years ago

“Great service when booking our holiday Lots of information which help us I’m sure”

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Posted 3 years ago

“Fantastic holiday, forgetting the whole world and enjoying the locks, bridges, the work and relaxation...great fun and good family holiday!”

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Posted 3 years ago

“Very helpful&patient lady on the phone! Will definitely use again!”

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Posted 3 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,460 reviews