Waterways Holidays Ltd Reviews

4.9 Rating 4,460 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,460 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our experience with Waterways Holidyas has been very good, lots of information on their website and easy to make a booking, also the staff have been very helpful via email and on the phone.”

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Posted 2 months ago

“Heather was very pleasant to deal with and very knowledgeable regarding getting us our a memorable canal experience.”

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Posted 2 months ago

“Very smooth. When the boat we wanted wasn't available, another was found very quickly.”

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Posted 2 months ago

“Very helpful and friendly.”

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Posted 2 months ago

“Easy online transaction, good correspondence via email. No drama all good”

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Posted 2 months ago

“Trudi was excellent professional, efficient and friendly. She went above and beyond to ensure I booked my holiday and was very helpful with advice too and in answering my questions - top class customer service a real credit to the company!”

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Posted 2 months ago

“An ordinary, everyday transaction without fuss or incident.”

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Posted 2 months ago

“EXTREMELY EASY TO BOOK AND HEATHER WAS VERY HELPFULL”

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Posted 2 months ago

“I have only made the booking so cannot comment on the holiday itself but I was so impressed by the customer service. Brilliant!”

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Posted 2 months ago

“This was a very easy booking system. Thank you”

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Posted 2 months ago

“Great company and great holiday had. The boat was perfectly stocked and prepared for a lovely time cruising. Highly recommend. Thanks again for making it so easy and a great experience, even in the cold weather.”

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Posted 2 months ago

“Super helpful in finding an alternative when our first choice boat & destination were unavailable. Thanks Trudi.”

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Posted 3 months ago

“Trudi was a pleasure to deal with and very helpful and knowledgeable with her suggestions. This lead to me altering my plans to a route that was more in line with what I was wanting. Will definitely use Waterways Holiday again!”

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Posted 4 months ago

“Excellent man in the phone very nice Explaining everything you need to know booking straight forward”

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Posted 5 months ago

“Simple enough but couldnt find a way to share the potential holiday using a url so had to send images using messenger which was a bit of a faf. You assume that interested parties are in the same location which in my case we were not. Would prefer an online payment process to giving card details to someone over the phone.”

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Posted 6 months ago

Thank you for your four star review and providing us with your feedback regarding your booking experience. We do welcome all feedback to improve our website and service. We are happy to provide a link to a particular holiday to share with the group if requested, but take on board your comments and will look into improving this in the future. I hope you have a great boating holiday. Best wishes, Abbie

Posted 5 months ago

“At first I was a bit frustrated that I couldn't complete my booking and pay the deposit in one go on online and had to wait for a phone call during office hours. But the call came through at a time when I was able to take it and the lady I spoke to immediately asked if it was a convenient time so I know I could have rearranged if necessary, and it was clearly important to be able to speak to eachother in order to confirm the availability for our request and to give me some vital information as well as take the card payment for the deposit and for me to be able to ask a few questions. Our trip isn't for another 8 months but I already feel very well informed and supported for what will be our first ever boating holiday.”

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Posted 6 months ago

“We have used Latelink for all but one sailing. We love the impromptu convenience of searching all boats in one location.”

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Posted 8 months ago

“After an initial problem with the steering on the boat we originally ordered, they upgraded us to a better boat. They were very good and friendly throughout, and we would have been under way within 30min. But we decided to stay and have a good look up there.”

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Posted 9 months ago

“I can’t comment on the holiday, but they have my title/gender wrong in this email. I have already rang to have this corrected after booking. A bit offensive to say the least!”

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Posted 10 months ago

Dear Mrs Cole Please accept our sincere appologies for the typo in our email booking confirmation. It was human error and certainly not our intention to cause any offense. We wish you a fantastic holiday

Posted 10 months ago

“Good experience. The lady who rang me to confirm the booking was excellent. The website however is tedious - could do with better filters and the facility to bookmark. Twice I lost the boat we'd been looking at (and never found it again)”

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Posted 1 year ago

Thank you for your feedback. We are always looking to improve our website - any useful filters you would like us to add please email web@waterwaysholidays.com. I hope you have a lovely holiday.

Posted 1 year ago

Waterways Holidays Ltd is rated 4.9 based on 4,460 reviews