Waterways Holidays Ltd Reviews

4.9 Rating 4,442 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t comment on the holiday, but they have my title/gender wrong in this email. I have already rang to have this corrected after booking. A bit offensive to say the least!”

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Posted 4 months ago

Dear Mrs Cole Please accept our sincere appologies for the typo in our email booking confirmation. It was human error and certainly not our intention to cause any offense. We wish you a fantastic holiday

Posted 4 months ago

“Good experience. The lady who rang me to confirm the booking was excellent. The website however is tedious - could do with better filters and the facility to bookmark. Twice I lost the boat we'd been looking at (and never found it again)”

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Posted 9 months ago

Thank you for your feedback. We are always looking to improve our website - any useful filters you would like us to add please email web@waterwaysholidays.com. I hope you have a lovely holiday.

Posted 9 months ago

“Magical relaxed weekend.”

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Posted 10 months ago

“Very helpful staff went above and beyond”

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Posted 10 months ago

Thank you Mr Claxton. Have a wonderful holiday

Posted 10 months ago

“An excellent booking set up; quickly dealt with a booked by very friendly staff. A super holiday followed. I will definitely using Waterways Holidays again”

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Posted 10 months ago

So pleased that you really enjoyed your holiday 😀. Thank you for taking the time to leave us your feedback Miss Forster

Posted 10 months ago

“Easy to book straight forward no problems encountered”

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Posted 10 months ago

Thank you so much for your 5 star review Mr Hill

Posted 10 months ago

“had an online chat with Trudi first of all who answered the questions I needed to ask with regards to the Boat and booking. I then rang and spoke to Trudi and booked the Burslem Boat for myself and other family members. Trudi was very helpful and she knew exactly what we wanted and had the experience to answer any questions we asked as we are novices .”

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Posted 10 months ago

“We made a reservation and had a email back to say someone would call ASAP. A Heather did call it was a simple process booking she was very friendly and helpful great service.”

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Posted 1 year ago

“No problems. Wywern were exellent.”

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Posted 1 year ago

“Booked my holiday on line and was called to explain details and take payment. I asked a few questions and was given answers by a very informative person. Great experience”

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Posted 1 year ago

“Great fun!”

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Posted 1 year ago

Thank you for your 5 star review Mr Bateson.

Posted 1 year ago

“Simple booking process, efficient and friendly response”

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Posted 1 year ago

Thank you for your kind review Mrs Williams.

Posted 1 year ago

“We live in NZ so booking a trip in English pounds was a bit daunting. However, the team at Waterways answered all our questions from can we store our suitcases as travelling around Europe to access to teatowels, towels and dishcloths. We have now paid half of the cost and look forward to travelling to England and experiencing the English way of life on a canal boat.”

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Posted 1 year ago

Thank you so much for your lovely feedback Mrs Donaldson. We hope that you really enjoy your visit to the UK and especially your canal boat holiday.

Posted 1 year ago

“Mark was very good at explaining most helpful.”

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Posted 1 year ago

“Very happy with the out come”

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Posted 1 year ago

“Thank you.”

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Posted 1 year ago

Dear Mr Klaassen, Sorry for the confusion, as per our chat we have asked the boat owner to refund the £70.00 cancellation protection for you. I hope you have a lovely holiday, Abbie

Posted 1 year ago

“A company is only as good as it’s products and especially its people. The team at Waterways are fantastic, a huge asset to the company. Special thanks to Trudi for staying with me while I tried to find that certain boat, thank you. To Aaron for taking my card details and running through the hiring process. Finally to Abbi for having the hirer re-run my card when the inevitable happened and my US bank declined the payment. We got there in the end! We’re now looking forward to our trip! Thank you all! Anyone from the US looking to try narrowboating in the UK. Look no further!”

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Posted 1 year ago

Dear Mr Dexter. Thank you so much for your very kind feedback. It is really appreciated and your comments have been passed to each of our team members involved in your booking. Have a great holiday and we look forward to helping all of our friends from the USA find their perfect UK boating holiday 😊

Posted 1 year ago

“Lovely lady took my booking and explained everything”

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Posted 1 year ago

“Very clear what is included and routes to take”

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Posted 1 year ago

“Great advice, patient and helpful. Thank you”

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Posted 2 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,442 reviews