Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

Write Your review

Tell us how Waterways Holidays Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the out come”

Helpful Report

Posted 1 year ago

“Thank you.”

Helpful Report

Posted 1 year ago

Dear Mr Klaassen, Sorry for the confusion, as per our chat we have asked the boat owner to refund the £70.00 cancellation protection for you. I hope you have a lovely holiday, Abbie

Posted 1 year ago

“A company is only as good as it’s products and especially its people. The team at Waterways are fantastic, a huge asset to the company. Special thanks to Trudi for staying with me while I tried to find that certain boat, thank you. To Aaron for taking my card details and running through the hiring process. Finally to Abbi for having the hirer re-run my card when the inevitable happened and my US bank declined the payment. We got there in the end! We’re now looking forward to our trip! Thank you all! Anyone from the US looking to try narrowboating in the UK. Look no further!”

Helpful Report

Posted 1 year ago

Dear Mr Dexter. Thank you so much for your very kind feedback. It is really appreciated and your comments have been passed to each of our team members involved in your booking. Have a great holiday and we look forward to helping all of our friends from the USA find their perfect UK boating holiday 😊

Posted 1 year ago

“Lovely lady took my booking and explained everything”

Helpful Report

Posted 1 year ago

“Very clear what is included and routes to take”

Helpful Report

Posted 1 year ago

“Great advice, patient and helpful. Thank you”

Helpful Report

Posted 2 years ago

“................”

Helpful Report

Posted 2 years ago

“Very easy and straightforward booking process. Quick response time. Pleasure to do business with.”

Helpful Report

Posted 2 years ago

“Polite clear prompt friendly service.”

Helpful Report

Posted 2 years ago

“The prices are amazing but the site is incredibly hard to use, with small images, broken links, and pop-out windows for boat details that have an impossible to use image slider.”

Waterways Holidays Ltd 3 star review on 16th April 2022

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you experienced difficulties with our website. We appreciate your feedback. We are continually updating our site and hope in the future to improve our image slideshow of the boats.

Posted 2 years ago

“Our booking was handled efficiently and courteously, including a query about charging an electric car whilst we will be away from the marina. All the relevant paperwork arrived as expected within a few hours.”

Helpful Report

Posted 2 years ago

“Very good but had to ring back to get a booking confirmation sent through”

Helpful Report

Posted 2 years ago

Dear Mr Erskine Many thanks for your review and please accept our sincere apologies that your emailed booking confirmation was not received. This was resent as soon as we became aware and we wish you a very enjoyable holiday. Nigel

Posted 2 years ago

“Easy to follow procedure and very swift reply from company to confirm. Lots of information from knowledgeable staff.”

Helpful Report

Posted 2 years ago

“They were very clear and very helpful. They asked questions to make sure we’d get the most of out of up and coming holiday. Very impressed so far.”

Helpful Report

Posted 2 years ago

“The booking process was very smooth, but this questionnaire is very premature and doesn't make sense at all. It arrived before the final confirmation of the booking and we haven't had the holiday yet. The confirmation came by email, so questions about delivery and damaged item is irrelevant”

Helpful Report

Posted 3 years ago

Thank you for your review, I am glad that the booking process went through smoothly for you. We do not send out any questionnaires so I am unsure what document you are referring to? Our email invite is to review our service, and that is sent along with our confirmation email. The boatyard then follows this up with their confirmation emails along with joining instructions. If we can assist at all, please do not hesitate to get in touch with us on 01252 796400 or email us: info@waterwaysholidays.com

Posted 3 years ago

“Good service. Quick responses”

Helpful Report

Posted 3 years ago

“Brilliant service, thank you”

Helpful Report

Posted 3 years ago

“Very helpful and efficient.”

Helpful Report

Posted 3 years ago

“Don't forget to read the small print. Just lost £250 on non refundable deposit.”

Helpful Report

Posted 3 years ago

Dear Mr Murphy We were so sorry to learn that you had to cancel your planned holiday due to a change in the travel plans of your group. Booking deposits are only refundable where a holiday is cancelled due to Government Covid-19 restrictions preventing your holiday from taking place.

Posted 3 years ago

“Sorry have not taken my holiday yet”

Helpful Report

Posted 3 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews