Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your website has a flaw that must be losing you lots of business, and disappointing a lot of customers. The search page is well presented, but if as someone who hasn't yet decided what kind of break I'm looking for, I might well not put anything in the 'length of holiday' field. There's an option in there for 'All available', but it's at the bottom, and why would I go looking for an option that's basically 'unspecified'? If I don't pick one and click search, the response doesn't say 'You must pick from the list of options', it says 'Sorry.......no availability for your selected dates & location'!!!!! It took me a long time to work this out, others will have given up assuming all boats were booked. Please fix search so that I don't have to choose 'Show all', otherwise many people will miss out on the best holidays of their lives.”

Waterways Holidays Ltd 3 star review on 28th July 2021

Helpful Report

Posted 3 years ago

Hi Mr Hurst-Frost, Thank you for providing your feedback of our website. Your thoughts have been passed on. I am glad you were able to find a suitable holiday and I hope you have a great time. Many thanks Abbie

Posted 3 years ago

“Your company excellent the boating company we booked with absolutely disgusting boat dirty cutlery fridge disgusting Will never hire a boat from Starline again”

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Posted 3 years ago

“Very helpful member of staff who was able to accommodate my needs.”

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Posted 3 years ago

“It was easy to book. Amy phoned me to give me further details and it was all very professional. can't wait to go on the trip. thank you.”

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Posted 3 years ago

“Friendly, helpful, understanding and professional staff”

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Posted 3 years ago

“Great service when booking our holiday Lots of information which help us I’m sure”

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Posted 3 years ago

“Fantastic holiday, forgetting the whole world and enjoying the locks, bridges, the work and relaxation...great fun and good family holiday!”

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Posted 3 years ago

“Very helpful&patient lady on the phone! Will definitely use again!”

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Posted 3 years ago

“Great, friendly service”

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Posted 3 years ago

“A very professional service”

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Posted 3 years ago

“Very prompt and friendly service. Explained everything clearly with no pushy salesmanship over extras”

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Posted 3 years ago

“booking this holiday was so simple and the staff are very friendly and helpful i am looking forward to this holiday i can highly recommend a canal boat holiday you wont be disappointed .”

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Posted 3 years ago

“Booking was easy and done in a well organised way. Looking forward to our holiday now.”

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Posted 3 years ago

“Easy to deal with, friendly and helpful service.”

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Posted 3 years ago

“so far so good”

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Posted 3 years ago

“My booking experience was easy and expertly dealt with.we are all looking forward to our holiday.D.Stewardson.”

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Posted 3 years ago

“The booking process was very clear and made everything easy to understand”

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Posted 3 years ago

“We have booked with Waterways Holidays several times and find the booking process very efficient, with very helpful staff. Highly recommended.”

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Posted 3 years ago

“Disappointing. Made an enquiry, got a call to say that we could book, took the details for us to pay the deposit. Said “have a lovely holiday”, so we started making plans for our trip, only to get a call the following day to say that a mistake had been made and the boat wasn’t available after all. We fully understand that these things might happen - but it would have been helpful (& avoided huge disappointment) if checks on availability had been carried out before telling us that our trip was available...”

Helpful Report

Posted 3 years ago

Hi Mr Smith, Thank you for providing us feedback on our service. As a long standing valued customer, I am sorry to hear that you experienced an error on our website availbility. We do always strive to show live availability online, and I can only apologize that this was not the case for your holiday request. I really hope you found a suitable alternative for your boating holiday. Kind regards, Abbie

Posted 3 years ago

“Very helpful”

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Posted 3 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews