Waterways Holidays Ltd Reviews

4.9 Rating 4,555 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,555 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always easy to book lovely staff thanks”

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Posted 3 months ago

“Pleased with the way they personalised our booking.”

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Posted 3 months ago

“Very easy and all my questions were answered in a timely manner.”

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Posted 3 months ago

“First time booking a Narrowboat holiday. Booked the boat at 22.00 at night ,at 9.30 the following morning ,a phone call to confirm the booking and everything explained. Boatyard confirmed payment was made Nothing to much trouble,first class service”

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Posted 3 months ago

“Prima hoor!!”

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Posted 3 months ago

“Very helpful when booking, looking forward to going”

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Posted 3 months ago

“Very quick efficient service for reserving my holiday. The person I had on the telephone, Trudy?, was lovely and very amicable.”

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Posted 3 months ago

“Very fast and easy booking process. Staff and very friendly and informative.”

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Posted 3 months ago

“Very helpful, excellent service”

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Posted 3 months ago

“No receipt for my deposit payment and it took a couple of days for the booking to be confirmed and this involved downloading a phone app from ABC. No boat documentation on the app to forward to my friends and the CRT Boating Manual it points to is a generic document that can be downloaded on the net.”

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Posted 4 months ago

Dear Mr Purdie, Thank you for your review. I have investigated this for you and can see a confirmation email was sent on the 13th April at 10.37am, within 10 minutes of us confirming your booking over the phone. This email contained all your booking details along with the payment confirmation, full address details and directions to the marina and links to help planning for your holiday including the Holiday Guide and Boaters Handbook. I have forwarded this email to you this morning, perhaps it went into your spam/junk folder. If there is anything other information you would like, please do not hesitate to get in touch. Many thanks, Abbie

Posted 4 months ago

“I had trouble with the.website paying and the lady the rang to help made it easy”

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Posted 6 months ago

Thank you for your review - I am happy to hear that we were able to assist you with your booking and I hope you have an enjoyable holiday.

Posted 5 months ago

“I found Waterways Holidays very easy to deal with. They were always quick to respond to our questions. They provided all of the information we needed. I would use Waterways Holidays again for our next adventure.”

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Posted 6 months ago

Thank you so much for your kind feedback and we look forward to helping you plan your next boating adventure!

Posted 5 months ago

“Helpful staff. Good advice on making a choice of a break.”

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Posted 6 months ago

Thank you for your review on our booking process, we hope you have a lovely holiday.

Posted 5 months ago

“Excellent and easy to use booking service. Site could be improved if there was an option to immediately go to the canal hire site I wanted eg rugby.”

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Posted 6 months ago

Thank you for your review and suggestions on how to improve our service. Feedback is always really appreciated so that we can continue to offer the most useful platform for booking a boating holiday. We will take this into consideration when we next work on updating our website.

Posted 5 months ago

“Real friendly people, no trouble rescheduling a call and good humor and reassurance.”

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Posted 6 months ago

“Very helpful & friendly staff, 10/10”

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Posted 6 months ago

“Very helpful lady when booking by phone.”

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Posted 6 months ago

“I have recently booked a summer break with waterways holidays and I was presently surprised with how simple the process was. The waterways rep was very helpful and discussed the various options available and answered all of the questions that I had in a timely and competent manner. Thanks to all concerned.”

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Posted 6 months ago

“Easy process of booking with informative website. Received call from them next working day for deposit. Call handler attentive to questions and passed request on parking over to boatyard. All good so far.”

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Posted 6 months ago

“Very easy way to book”

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Posted 6 months ago

Waterways Holidays Ltd is rated 4.9 based on 4,555 reviews