Waterways Holidays Ltd Reviews

4.9 Rating 4,541 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,541 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly staff. This was the second time I used this company to arrange our holiday and all information was provided quickly and efficiently. Would recommend using this company. Their website is so easy to use being able to compare boats, routes and facilities.”

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Posted 12 years ago

“Attentive customer service, honest response when asked about the quality of the boat booked. Extremely quick response to initial e mail. Booked through company 2 years ago and we were impressed with the whole package, excellent.”

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Posted 12 years ago

“Brilliant! In a nutshell,clear concise very pleasant and professional services,I dealt personally have dealt mainly with Nigel and dawn is very good too! Hope the boats as good as the above! Kind regards to all ,Andy Foster,brighton.”

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Posted 12 years ago

“Excellent helpful friendly call, follow up call very quickly with answer to a query”

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Posted 12 years ago

“Very good. Quick and efficient. Very pleasant chap”

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Posted 12 years ago

“LOVELY HOLIDAY, easy booking, great service, will do again!”

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Posted 12 years ago

“Quick easy and friendly”

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Posted 12 years ago

“Overall very good - clear and patient explanation for a novice like me who has never been on a boating holiday. Thank you for being so patient and helpful”

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Posted 12 years ago

“Spoke to a very knowledgeable, helpful and pleasant lady called Trudy when I called - as a result I made a booking ! Thank-you Waterways Holidays !”

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Posted 12 years ago

“Very profesional and pleasent, Only negative was the confermation booking form. I was unable to edit/add my details I had to print and use snail mail.”

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Posted 12 years ago

“Excellent and prompt confirmation of order and a very helpful and friendly person who confirmed the booking.”

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Posted 12 years ago

“What you appear to lack: 1. An infuriating answer machine with a plastic voice that is guaranteed to send callers in ever decreasing circles before you get to speak to a real person. 2. Irritating musical jingles to keep you frustrated while you are connected to someone who then makes sure that you listen to the same track again.....and again....... until you are connected to someone who still can't deal with your needs. What you appear to have: 1. Sufficient staff to make sure that calls are picked up promptly 2. Staff who have the geographic and product knowledge to deal with questions. 3. Good interpersonal skills and telephone manners Well done: Lesley, Gemma, Abi and Dawn”

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Posted 12 years ago

Dear Moorhouse. Many thanks for your very kind review which initially got us a bit worried with all the things you felt we lack but then made us smile when we realised these were the things that you were pleased we lacked! Thank you for booking with us and we wish you a great holiday - from all of the Waterways Holidays team.

Posted 12 years ago

“The reply to my e mail enquiry was prompt and helpful The follow up information was clear and pointed out items I needed to consider about the characteristics of the boat. They were happy to let me think about it-not pushy-but I booked there and then Great service as a first time boater.”

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Posted 12 years ago

“Excellent customer service can't praise highly enough, very friendly, helpful and knowledgeable no question about recommending to others”

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Posted 12 years ago

“Very helpful and informative.will definitely use this site again.”

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Posted 12 years ago

“excellent experience made so simple by the lady on the phone. calling back to make sure that i had everything i needed for the break. love the broads and being the first time we have booked with your company,it will certainly not be the last. thank you. bill wallace”

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Posted 12 years ago

“The staff were very friendly and helpful and emailed me a list of boats available on the dates we required. The booking process was quick and easy and I would definitely book through them again.”

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Posted 12 years ago

“Customer service was excellent, received a call to discuss my booking within hours on bank holiday weekend. Very friendly and helpful-hoping the rest of the holiday goes as well as the initial booking!”

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Posted 12 years ago

“We wanted to speak to a person because this will be our first hire. We had many questions that Nigel answered. We were reassured that we could manage. Process was smooth and efficient.”

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Posted 12 years ago

“Online booking was simple and straight forward. I was called the following day and all the details were confirmed and the deposit taken. this was followed by emails containing the receipt and booking details including the date and secure link to make the final payment .”

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Posted 12 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,541 reviews