Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The original boat l booked (Duet 2) had been double booked. So l was offered a different boat (Julliette 2) Unfortunately this wasn't available for the entire time I originally booked. So meant loosing a day of the break. I spoke to someone very helpful who offered me another boat. "Morning Light" for the entire time of the original break. Within an hour l received a call to say this had been offered by mistake and was then offered yet another boat but for almost double the cost of the original holiday. Reluctantly l have now reverted back to the original boat albeit for three days not the four planned. So before the holiday has even started l am disappointed. Also found one staff member quite rude and nearly cancelled the whole break for that alone.”

Helpful Report

Posted 8 years ago

Dear Mr McNeice. Many thanks for taking the time to leave a review. I am really sorry that your first choice boat was already booked. This was a rare system error and has been investigated and corrected. I sincerely apologise for the disappointment that I am sure this caused. I am pleased that we were able to offer a larger alternative traditional cruiser (Juliette) but understand that this was not your first choice of boat or dates. As your booking is last minute there were sadly few boats available and hence the very limited choice. I hope that this does not spoil your boating holiday and apologise again for any disappointment caused as a result of not being able to book your first choice - Nigel (Managing Director)

Posted 8 years ago

“Very way of finding a suitable canal boat”

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Posted 8 years ago

“Both of the booking agents I spoke to were really helpful. Particular thanks to Nigel who helped find me an alternative as my first choice was already booked. Looking forward to our Waterways holiday. Thank you”

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Posted 8 years ago

“The staff was so friendly and knowledgeable, and more than helpful. First Class, hope the holiday will be just as good. Would recommend the bookings with this company. Thank you to Gemma, first class lady”

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Posted 8 years ago

“Easy to book, rang me back promptly. The girl on the phone was friendly and very helpful”

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Posted 8 years ago

“Very easy to use website pity could not do whole booking on web, but when lady rang next day was very helpful and explained everything clearly”

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Posted 8 years ago

“The booking procedure was very straightforward and very quickly achieved with no hassle.”

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Posted 8 years ago

“Very professional staff & very helpful & clear in all the questions that I asked.”

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Posted 8 years ago

“QUICK RESPONSE TIME, CALLED BACK AT SUITABLE TIMES IF I WAS BUSY, FRIENDLY AND HELPFUL ON THE PHONE”

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Posted 8 years ago

“straightforward and painless process carried out in the way promised, with follow up to booking and subsequent emails in a timely manner”

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Posted 8 years ago

“Waterways Holidays online. I can say gave 100% No sooner had l book my boat on line there was an email to say thanks for my booking. Then a phone call to Mr Elmes.”

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Posted 8 years ago

“Very help full and aloud me to pre book so I could contact my family.”

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Posted 8 years ago

“Staff very helpful, friendly and happy!”

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Posted 8 years ago

“one word on booking experience - EXCELLENT”

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Posted 8 years ago

“WELL RUN HOLIDAY EXPERIENCE THAT HAS MADE US RE BOOK”

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Posted 8 years ago

“super easy. they rang to confirm booking and take deposit within 10 mins of me booking on line great service”

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Posted 8 years ago

“Very helpful and friendly service. Costs were clear and booking was easy”

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Posted 8 years ago

“The booking process online was easy and when I spoke to someone to confirm and pay, they were most helpful and polite.”

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Posted 8 years ago

“Very helpful very professional”

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Posted 8 years ago

“Fast friendly service .”

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Posted 8 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews