Waterways Holidays Ltd Reviews

4.9 Rating 4,487 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,487 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

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“Everything arranged as we had hoped. All went to plan exactly. Thank you for a memorable experience.”

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Posted 8 years ago

“Very helpful and good advice”

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Posted 8 years ago

“Not waiting long for the phone to be answered. Really patient in answering all sorts of questions. Suggesting routes and a plan for the holiday - we don't want to have to think too hard! Staff sound to be lovely people who 'get' what we want in terms of a holiday and service!”

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Posted 8 years ago

“Phoned up to book, very helpful. Advised several options, helping me to choose the correct one for my party.”

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Posted 8 years ago

“Very good and friendly over the phone”

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Posted 8 years ago

“Friendly helpful staff. Simple to book”

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Posted 8 years ago

“Very helpful efficient staff”

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Posted 8 years ago

“Person on phone really helpful and friendly”

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Posted 8 years ago

“Prompt friendly service. Really looking forward to our holiday and hoping it lives up to expectations.”

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Posted 8 years ago

“I made a last minute booking and when all else failed Waterways made the effort and left me feeling good.”

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Posted 8 years ago

Many thanks for your kind review and its always great to help find a last minute holiday.

Posted 8 years ago

“Easy to book online with payment made after by phone. A bit unusual not to pay online at time of booking but I understand that the boat hire company needed to confirm the booking prior to payment. This was probably the most secure way to pay. Abby was pleasant to deal with at time of payment, giving me all the information I required.”

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Posted 8 years ago

Thank you for your lovely review Mr Bilsby. We do like to talk to each of our customers to ensure that you will be completely happy with your chosen boat and layout and also whether you may have any other special requirements for your holiday. We wish you a great time!

Posted 8 years ago

“They were very helpful and pleasant throughout the conversation.”

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Posted 8 years ago

“excellent service on line and over the phone”

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Posted 8 years ago

Thank you Mr Liddle - we hope that you enjoy your holiday

Posted 8 years ago

“The booking process was very easy and the member of staff very helpful and professional”

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Posted 8 years ago

“Was a pleasant booking experience as all should be.”

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Posted 8 years ago

“Dealt with very politely, and with knowledgable person.made booking very easy and would recommend you to family and friends.”

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Posted 8 years ago

“Staff were extremely helpful and friendly.”

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Posted 8 years ago

“The booking experience was straightforward and staff very helpful on the telephone.”

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Posted 8 years ago

“Very quick response to my reservation. Attention to detail.”

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Posted 8 years ago

“The original boat l booked (Duet 2) had been double booked. So l was offered a different boat (Julliette 2) Unfortunately this wasn't available for the entire time I originally booked. So meant loosing a day of the break. I spoke to someone very helpful who offered me another boat. "Morning Light" for the entire time of the original break. Within an hour l received a call to say this had been offered by mistake and was then offered yet another boat but for almost double the cost of the original holiday. Reluctantly l have now reverted back to the original boat albeit for three days not the four planned. So before the holiday has even started l am disappointed. Also found one staff member quite rude and nearly cancelled the whole break for that alone.”

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Posted 8 years ago

Dear Mr McNeice. Many thanks for taking the time to leave a review. I am really sorry that your first choice boat was already booked. This was a rare system error and has been investigated and corrected. I sincerely apologise for the disappointment that I am sure this caused. I am pleased that we were able to offer a larger alternative traditional cruiser (Juliette) but understand that this was not your first choice of boat or dates. As your booking is last minute there were sadly few boats available and hence the very limited choice. I hope that this does not spoil your boating holiday and apologise again for any disappointment caused as a result of not being able to book your first choice - Nigel (Managing Director)

Posted 8 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,487 reviews