Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff were friendly and very helpful. I would recommend them to family and friends Staff were able to answer my questions and concerns nothing was too much trouble. ????”

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Posted 8 years ago

We're pleased that we were able to help you find your boating holiday. Thank you for taking the time to leave us a review :)

Posted 8 years ago

“Good prompt reply to booking request.”

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Posted 8 years ago

“Very quick and efficient booking for our family weekend break.”

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Posted 8 years ago

“Great comms with the helpful staff you could wish for, thanks Gemma for all your help & advice ????”

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Posted 8 years ago

Thank you for your kind feedback which has been passed to Gemma. Have a very enjoyable holiday!

Posted 8 years ago

“Excellent”

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Posted 8 years ago

“Zoe was very helpful and very professional. Our original boat was no longer available, she e-mailed available boats and completed booking over the phone.”

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Posted 8 years ago

Thank you for your very kind review which has been passed to Zoe. Have a wonderful holiday!

Posted 8 years ago

“Waiting for paperwork and further details before making final judgement”

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Posted 8 years ago

Many thanks for your feedback Mr Curry. First email confirmation was sent by email on 16th July at 12.02 and the full details should arrive with you today latest. Please let us know (01252 796400) if they are not received the rest of the info within the next 24 hours (might be worth checking email spam folder). Have a great holiday - Nigel

Posted 8 years ago

“The booking process was really easy and Dawn couldn't have been more helpful. Thanks”

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Posted 8 years ago

Many thanks for your very kind feedback - have a great holiday!

Posted 8 years ago

“Hi Waterways , Gemma was very helpful in finding boat options etc for me even though it was near to her home time , then I got through to Leslie the following day to arrange booking . All went smoothly like a hot knife through butter , Thank you x”

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Posted 8 years ago

Thank you Mr Humphries - we wish you a lovely boating holiday!

Posted 8 years ago

“Easy provisional booking followed by prompt response to confirm and finalise booking. Friendly phone call, very efficient. Thank you”

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Posted 8 years ago

Thanks for your very kind feedback Mr Mauchline. Have a great holiday!

Posted 8 years ago

“Easy to reserve boat online (in evening) and waterways holidays were quick to confirm booking when their offices were open the following morning”

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Posted 8 years ago

“Booking promptly dealt with and questions all answered. Good customer experience”

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Posted 8 years ago

Many thanks Ms Smart. Have a great holiday! - Nigel

Posted 8 years ago

“Very friendly people and upon call back to run through your booking it was professional and pleasant, even had a laugh”

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Posted 8 years ago

Great to hear Mrs Mossop. We do really love finding holidays for our clients - its really great when you can work at something you enjoy :). Have a lovely holiday!

Posted 8 years ago

“The line was busy when I rang but as requested I left my number and was called back within half an hour. The service was extremely helpful and friendly, and it was a refreshing change to get the impression of talking to somebody who enjoyed her job and wanted to be as helpful as possible.”

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Posted 8 years ago

Thank you for your lovely review - we wish you a great holiday!

Posted 8 years ago

“MY QUESTIONS WERE ANSWERED STRAIGHT AWAY ON THE TELEPHONE AND THE BOOKING WAS DONE EFFICIENTLY. TRUDI WAS FRIENDLY & HELPFUL”

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Posted 8 years ago

“Very helpful and even let us change boat after the other half had a look at the originally booked boat and we felt it unsuitable for our doggies. No problem to change. Very helpful and cheaper than going to boat yard direct!!”

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Posted 8 years ago

We love arranging holidays for all the family including the dogs :) Glad we could help

Posted 8 years ago

“Very efficient”

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Posted 8 years ago

“We are new to this and didn't know where to start. We called Waterways and all was explained. They researched all possible options for us within our criteria and we were sent an email listing them within an hour, we made a choice and booked on the same day. Easy peasy. Fingers crossed for some sunny boating days!”

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Posted 8 years ago

“We have just booked our holiday using Waterway Holidays. I found the booking team very helpful and willing to advise . I actually changed my mind about the most suitable boat for our party which consisted of 3 generations. The booking team offered to reserve the second boat until I had spoken to my parents. I later phoned back and completed the booking which was very easy and received an email confirmation very quickly. Thank you for all your help.”

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Posted 8 years ago

“Very helpful ladies on the 'phone but slightly disappointed that there was no mention of having to pay a deposit on boat collection. Also did not realise that Waterways are just the booking agent? We are actually going with Anglo Welsh. Have read the reviews which were rather mixed, but as people are normally much quicker to whinge than to praise I did'nt take too much notice of it. I hope I am right. This is our first venture on a narrow boat and I did'nt shop around once I spoke to Trudi and the other lady I spoke to first. Fingers crossed.”

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Posted 8 years ago

Dear Mr Isaac, many thanks for taking the time to review Waterways Holidays. We’re delighted to hear that you found our booking team helpful when booking your holiday. Further to the information on our website home page, your holiday booking via Waterways Holidays is made directly with your boating holiday operator and in accordance with their booking terms and conditions. Regarding security deposits, a boating holiday operator may ask for a refundable deposit on arrival as per their booking terms. Such deposits generally apply to large groups and celebratory parties and are refunded when the boat is returned on time and in a clean and tidy condition. As always, if you have any queries regarding your holiday booking or require any advice, please do not hesitate to get in touch. We’re open 7 days a week on 01252 796400. Best wishes, Waterways Holidays

Posted 8 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews