Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked by phone, lady I spoke to was very helpful. She asked all the right questions - exactly the ones I needed answers to. Gave me a lot of useful information - then almost immediately I received an email confirming my booking and payment. So far so good.”

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Posted 8 years ago

“Booking was very straight forward and staff where really helpful and friendly”

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Posted 8 years ago

“Professional, responsive, knowledgeable - can't fault it. Looking forward to our holiday now.”

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Posted 8 years ago

“Excellent knowledge of all boats and recommendations of what is best for the family, great service indeed”

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Posted 8 years ago

“I found it really easy to book and very helpful staff”

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Posted 8 years ago

“Very helpful with information on everything , very pleasant and only to pleased to help.”

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Posted 8 years ago

“This was an easy website to negotiate enabling me to find the right holiday quickly. I received a phone call the next day to confirm booking and was provided with a lot of useful information.”

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Posted 8 years ago

“We contacted Waterways by Skype and had a very helpful conversation with a friendly and courteous travel consultant. She clearly explained the choices available to us and provided all of the information we needed to make a decision.”

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Posted 8 years ago

“Excellent. Prompt reply to my enquiry. Easy to contact to make the booking. Very pleasant staff. Thankyou. Really looking forward to the trip.”

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Posted 8 years ago

“All the people I spoke to on Waterways holidays were extremely helpful. I think it was Abigail that I spoke to first, on Monday afternoon, when I couldn't decide which boat to book, or where to visit. She was patience personified, did not rush me into making a decision, and gave me lots of information to help me finally choose the holiday and boat that was most suitable for my needs. I wish all organisations had such helpful staff. Well done! (I hope the holiday is as good as the staff!!)”

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Posted 8 years ago

“Having made initial enquiry on line on a weekend, I was surprised to receive a telephone call from Waterways office the next day Sunday, a most pleasant chap, confirming dates of trip and boat requested available. 25% deposit paid over telephone and on Monday promptly received receipt/invoice for balance and useful information pack for holiday, I have every confidence my family and I will be experiencing a good boating holiday based on the professional and efficient manner our booking reservation has been handled.”

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Posted 8 years ago

“I was particularly pleased that I had requested personal contact with myself only as the holiday is a surprise for my husband's birthday. When Trudi rang and my husband answered she said she had the wrong number! Trudi was very helpful in finding me a boat at the right location for us and everything was done quickly and smoothly. Thank you”

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Posted 8 years ago

“Staff appear to be very friendly and made the booking process quick and easy.”

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Posted 8 years ago

“Very easy to see availability and simple pre booking, boat company phoned back double quick too”

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Posted 8 years ago

“I thought the service was very good - my initial enquiry was be telephone on a Sunday and the held the booking for 24 hours so that I could make sure all of my party were happy to go ahead. The booking was completed successfully the following day.”

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Posted 8 years ago

“Fast, friendly service.. Very good..”

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Posted 8 years ago

“Phoned up with possible dates, call returned within 15 minutes to conform all was ok, holiday booked, and confirmation sent to us, all in all very good. Kind regards John Blair.”

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Posted 8 years ago

“The staff could of have been more polite and helpful in answering our questions and getting back to us with information. I would definitely book with them again.”

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Posted 8 years ago

“Easy and informative”

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Posted 8 years ago

“After our first booking with hoseseasons was cancelled due to no fault of hoseseasons (the boating company went bust, we got a full refund), we had to find an alternative quickly as all the best dates and boats were going quickly. as this is a family booking with my and my wife and her sister and husband we all had to agree in a short space of time. we found the boat we all liked and rang Waterways. I forget the nice lady I spoke to over the phone but she was very helpful and couldn't do any more to assist in our booking. She was polite and friendly through out the conversation even going down to answer questions about the comfort of the mattresses when asked. all in all in was a pleasant experience and simple transaction. I received a mail with in 5 minutes to confirm the booking along with small videos giving advice on what to do on the boat if its your first time thanks Darren”

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Posted 8 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews