Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am new to the UK and really wanted to have a few days on a narrow boat. I looked on the internet which only made me more confused as I don't know the areas and canals. I gave up in the end and picked Waterway Holidays and rang. The lady I spoke to was amazing! She gave me so much more information than I was expecting. The starting area and what to see in the town before we arrived at the boat. Towns we will go through and what is available in each. Wild life we will see on the way, times to get to the beginning destination and times to get to our destination after leaving the narrowboat. Information about the boat and information on locks and so much more. So being an Australian, visiting The UK for the first time, she was amazing!”

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Posted 8 years ago

“Excellent service, easy to complete form, polite and helpful staff. well done!”

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Posted 8 years ago

“Excellent throughout”

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Posted 8 years ago

“Easy to use web page and simple to book. Nice to get a call back after booking to confirm and a proper conversation with someone to answer any questions!”

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Posted 8 years ago

“Thank you for great customer service and helping me with the booking of our Waterways holiday in September. All questions answered and nothing is to much trouble.”

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Posted 8 years ago

“Called back promptly after internet enquiry, polite and courteous. Very knowledgeable about the their product and answered all our questions”

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Posted 8 years ago

“We have not done a canal boat holiday before and needed lots of advice. The ladies we spoke to at Waterways holidays were all very friendly and very knowledgable. We have now booked our first canal boat holiday and are all very excited about it!”

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Posted 8 years ago

“Really really helpful friendly service”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“Nigel who dealt with my booking was very friendly and helpful with a lovely telephone manner. He explained everything very well”

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Posted 8 years ago

“The Waterways Holidays website was clear and easily-navigated, the telephone booking experience was one of the best I have ever had, and the only caveat I can enter is that the booking details sent by email imply that one should read the terms and conditions on the Anglo-Welsh website, and although they probably exist there, I cannot easily find them.”

Helpful Report

Posted 8 years ago

Dear Mr Brassley, Many thanks for your lovely review. The booking terms are included as a PDF readable attachment to your booking confirmation email but we will also add this as a link within the email in case the attachment cannot be opened. Many thanks for taking the time to leave us your feedback which is really appreciated. Have a great holiday Nigel

Posted 8 years ago

“Nice webpage, good communication, only downside so far is missing secure payment”

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Posted 8 years ago

“Very good at getting you on board and away on your holiday everything was explained and very helpfull for fist time boaters definitely be doing it with your company again”

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Posted 8 years ago

“Very helpful, friendly & professional - explained everything thoroughly & answered all my questions.”

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Posted 8 years ago

“I have only just booked my first canal holiday and the only comment, other than praise for a most efficient booking assistant, is that there is little mention of the number of locks encountered on any stretch of waterway. This is of no help.”

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Posted 8 years ago

“Pleasant, friendly and uncomplicated service. Thank you”

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Posted 8 years ago

“Certainly a very easy process and excellent communications. However, keep an eye on the "extras"! They mount up!”

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Posted 8 years ago

“Very easy indeed, wonderfully helpful and friendly.”

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Posted 8 years ago

“excellent service”

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Posted 8 years ago

“Staff we're very friendly and helpful”

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Posted 8 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews