Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and informative. We have never been boating before so we know nothing. I had many questions and all were answered fine with a bit of humour here and there which made us feel well looked after. We just hope we picked a good week for weather and we dont sink ! ???? Many thanks.”

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Posted 8 years ago

“The booking experience was very good. I spoke to 3 different people in the office with various questions and all were extremely friendly and knowledgable. The follow up confirmation, guides and receipt came swiftly. Looking forward to meeting the staff and 'Holly' the boat. Penny”

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Posted 8 years ago

“really polite and helpful with booking our holiday. Provided me with a lot of useful information. I would recommend.”

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Posted 8 years ago

“I started to complete my booking for a boat on the Eastwood site in the evening and through my own fault got mixed up with my card confirmation password and closed the booking incomplete. I restarted that evening and somehow got diverted on to the Waterways site and it was a lot simpler to complete the application for the boat and the next morning I had email confirmation followed by a phone call to arrange payment. At the same time I obtained confirmation the boat I had chosen was the best for me and an insight into the hire company which made me feel good.”

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Posted 8 years ago

“Straightforward, with the minimum of fuss. Recommended”

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Posted 8 years ago

“My first choice was not available, but the office staff quickly gave me several other options and were very helpful even although my holiday needs were complicated. I am now happily booked with a suitable holiday.”

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Posted 8 years ago

“I made my booking by telephone rather than on line as I had a couple of questions. The lady handling the call was extremely helpful and I quickly gained the impression that this was a really well run organisation. Can't wait for August for our holiday!”

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Posted 8 years ago

“Very helpful and very informative”

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Posted 8 years ago

“Booking was simple and dealt with efficiently.”

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Posted 8 years ago

“Very very nice and helpful Booking was a pleasant and easy experience ! Thank you”

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Posted 8 years ago

“Website was one of the clearest and easiest to navigate. Booking form was simple and the follow up 'phone call and e- mails were made very promptly. Very friendly staff I dealt with, not at all 'officious' but nevertheless polite and informative.”

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Posted 8 years ago

“Very very helpful with a fast call back to my questions. A pleasure to book over the phone.”

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Posted 8 years ago

“Very helpful”

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Posted 8 years ago

“Great communication and advice when choosing holidays. Also very friendly! Thoroughly looking forward to our hokiday and will be sure to book again.”

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Posted 8 years ago

“Website easy to use; good to have photographs of the interiors of the boats, which were lacking on some competitor websites. Online reservation was straightforward and the customer service telephone call to confirm the booking and take payment was simple, easy and no hassle - perfect!”

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Posted 8 years ago

“Very easy to book and friendly service when I phoned. All the details came through the post in a couple of days with all the information I needed.”

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Posted 8 years ago

“Very efficient service, only improvement would be the ability to pay online , but you do get loads of useful information when you speak to someone to book.”

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Posted 8 years ago

“Very friendly service. Well informed.”

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Posted 8 years ago

“Early days yet but service has been very good to date regards graham doust”

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Posted 8 years ago

“Due to my previous boating holiday on the Thames being cancelled due to high water flows the night before i was due to go I was rather fraught when I contacted Waterways Holidays. Lesley, Dawn and Nigel were extremely polite and very helpful answering all my questions and contacting the boat yard to clarify issues and confirm our party could be accommodated at such short notice. The break was a great success and enjoyed by the whole party. Thank you for all your hard work arranging a fantastic boating break at short notice.”

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Posted 8 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews