Waterways Holidays Ltd Reviews

4.9 Rating 4,524 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,524 reviews

Customer Service
Communication Channels	Telephone, Email

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“staff very helpful and friendly”

Helpful Report

Posted 11 years ago

“The staff at Waterways Holidays were so helpful with our recent booking. They were thoroughly professional and well organised, which made the process very easy, and they were very friendly and a pleasure to deal with. We had a very prompt response to our enquiries and the information provided was complete and easy to follow.”

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Posted 11 years ago

“A fast and efficient service. I was called back later on the day of my enquiry, and the booking was confimed.”

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Posted 11 years ago

“It took a while to find my way around the site and decide which trip to take and for how long. We finally decided which craft we liked best. The canal boats are lovely but very long and narrow. Hence the name narrow boat I guess.. We preferred a wider beam so selected a 30 ft long with 12 ft beam cruiser with 4 births this seems roomy enough for two old folks to spend a few days floating along the Norfolk Broads for a weekend. Once the craft was selected the booking form sent off on the internet in the early morning. By 9am I had a reply by phone. A good natured lady talked me through the requirements and details I paid the full amount on the internet with my credit card and that was it. A short while later I received a confirmation email with all the details. If the same efficiency is continued through the handover and training I am sure we will have an unforgettable weekend break.”

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Posted 11 years ago

“First time narrowboater. Dawn was patient, enthusiastic and a fountain of knowledge. She went an extra mile and called me a second time to clarify an issue about bikes. Could not have been more helpful.”

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Posted 11 years ago

“Very helpful and courteous.”

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Posted 11 years ago

“We were assisted by Lesley who we found to be very patient (as this was our first time) very knowledgeable and extremely helpful. We could not have wished for a better booking experience - and if the holiday lives up to the booking experience, we'll be back for more.”

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Posted 11 years ago

“quick and clear response as soon as I sent an enquiry.”

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Posted 11 years ago

“Good website, plenty of information and received a prompt follow up call!”

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Posted 11 years ago

“From the very beginning of my queries everybody had been extremely pleasant and helpful, so thank you so much. Absolutely fantastic experience so far. I can't wait to start our holiday! Maria Seaman”

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Posted 11 years ago

“Excellent! The lady I dealt with was very professional and cheerful. thank you.”

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Posted 11 years ago

“Excellent and pleasant service”

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Posted 11 years ago

“We return to Waterways because the service has always been to the highest level. Whilst we sometimes use other suppliers due to location requirements, we have never had any cause for complaint when using Waterways, the staff from initial booking through to return of boat have excellent customer service skills.”

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Posted 11 years ago

“Easy,people were most helpful,what more can I say”

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Posted 11 years ago

“Easy to book , and lovely lady who I spoke to after booking , Very helpful and pleasant, I get the impression nothing is to much trouble. Would recommend . Well done to all at Waterway Holidays”

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Posted 11 years ago

“Quick telephone response to my online booking... Friendly and informative”

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Posted 11 years ago

“So helpful and very prompt response to my online booking. Lovely friendly staff.”

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Posted 11 years ago

“Web site very good and easy to book Nigel called back the next day and was very informative can't wait to go .”

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Posted 11 years ago

“The service was excellent in every way. The website is very helpful and makes the choice of location and boat style easy. Booking online was very straightforward, and we received prompt confirmation from the canal boat company.”

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Posted 11 years ago

“Very efficient and friendly person to deal with - thank you”

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Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,524 reviews