Waterways Holidays Ltd Reviews

4.87 Rating 4,379 Reviews
99 %
of reviewers recommend Waterways Holidays Ltd
Merchant Metrics
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.99 out of 5
Read Waterways Holidays Ltd Reviews

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

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01252 796400




47 Station Road

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Waterways Holidays Ltd 5 star review on 2nd August 2018
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Waterways Holidays Ltd 5 star review on 4th July 2017
Mr Bald
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Waterways Holidays Ltd 5 star review on 19th December 2018
Mr Lockwood
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Waterways Holidays Ltd 5 star review on 1st January 2019
Mr Rook
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Waterways Holidays Ltd 5 star review on 4th May 2019
Mr Cresswell
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Waterways Holidays Ltd 4 star review on 15th September 2019
Rita Hallam
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Waterways Holidays Ltd 5 star review on 30th January 2020
Ms Washington
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Anonymous  // 01/01/2019
I phone at 5pm on a day when the phones must have been ringing off the hook following the news about lockdown restrictions being eased. I can't remember who I spoke with but she was as friendly as someone who had just found out that she was a lottery winner when she hadn't even bought a ticket. What a great service:-)
Posted 2 weeks ago
Friendly knowledgeable and efficient staff
Posted 2 weeks ago
General experience was very good. Good knowledge of the broads based on questions asked as we are all first time boat users.

It was just a shame the boat we reserved went to someone else who’d booked direct with the hirer, but they did reserve another boat which is acceptable.
Posted 2 weeks ago
Seemed to be cheaper than booking direct, which is unusual but welcomed. Very quick and easy booking process. Recommended.
Posted 2 weeks ago
I’ve been very impressed with Waterways Holidays given the challenges faced with both water levels in the Leeds-Liverpool canal and the COVID-19 lockdown situation. Abbey has kept in regular contact and it’s been great to have a reservation held for us and then be able to proceed with our holiday booking when we had clarity and certainty. Thanks again. We have already recommended you to friends and haven’t set sail yet!
Posted 2 weeks ago
friendly and informative.found info on-line but booked over the phone.very good
Posted 2 weeks ago
The online booking was very easy and the follow up calls with Abbie were very friendly and efficient.
Posted 2 weeks ago
Very knowledgeable, polite, nothing to much trouble,highly recommended.
Posted 2 weeks ago
Very pleasant lady Lesley to deal with on the telephone. Answered all my questions and we are looking forward to our holiday with your company.
Posted 2 weeks ago
Very efficient services
Posted 2 weeks ago
Very prompt response to our reservation, had issue with our selection of boat and the dates however all sorted very quickly and we are now booked. Very friendly staff too.
Posted 3 weeks ago
Prompt reply to booking enquiry and friendly and helpful advice about our holiday. Waterways Holidays have clearly thought about procedures needed in light of covid-19 and adapted as necessary.
Posted 3 weeks ago
Very friendly and helpful telephone call rather than some complex website to book. Wanted to avoid locks and cruise for two days in beautiful countryside. Boat reserved for 2 days without payment whilst I checked a few things out.
Posted 3 weeks ago
Amy could not have been more helpful, or more 'on it'. Tell her, 'Very well done!'
Posted 3 weeks ago
Lovely ladies on the end of the phone. She went through my booking in detail, offered to hold the holiday over the weekend if we needed and answered any questions I had.
Posted 3 weeks ago
Got a call back on same day as making reservation. Lady was very nice and explained how everything would work. Very good service.
Posted 3 weeks ago
straightforward and hassle free
Posted 3 weeks ago
Easy to book, good communications,
Polite and efficient.
Posted 3 weeks ago
Made to feel welcome and nice informal friendly service
Waterways Holidays Ltd 5 star review on 18th June 2020
Posted 3 weeks ago
Very easy to book our holiday very polite friendly staff seemed happy to help and explained everything overall experience was great
Posted 1 month ago
Waterways Holidays Ltd is rated 4.87 based on 4,379 reviews