Waterways Holidays Ltd Reviews

4.87 Rating 4,359 Reviews
99 %
of reviewers recommend Waterways Holidays Ltd
Merchant Metrics
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.99 out of 5
Read Waterways Holidays Ltd Reviews

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

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01252 796400




47 Station Road

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Waterways Holidays Ltd 5 star review on 18th June 2020
Mr Pirrie
Waterways Holidays Ltd 5 star review on 30th January 2020
Ms Washington
Waterways Holidays Ltd 5 star review on 9th January 2020
Jane Diener
Waterways Holidays Ltd 5 star review on 4th May 2019
Mr Cresswell
Waterways Holidays Ltd 5 star review on 1st January 2019
Mr Rook
Waterways Holidays Ltd 5 star review on 19th December 2018
Mr Lockwood
Waterways Holidays Ltd 5 star review on 2nd August 2018
Anonymous  // 01/01/2019
Very efficient
Posted 8 months ago
The call centre were efficient and informative as one would have wanted. Everything was clearly explained
Posted 9 months ago
Waterways were very professional and answered all my questions fully and phone booking was hassle free and very informative.
Posted 9 months ago
All staff we spoke too very pleasant and very helpful
Posted 9 months ago
Strange in these days of on-line booking to have to wait for a phone call during working hours to pay - even the boatyard has an on-line payments system - not convenient for those who work full-time
Posted 10 months ago
Having missed out on the boat I had taken weeks searching for the staff at Waterways did their very best to find me something similar. Great work guys!
Posted 10 months ago
Shambles. Boat payed for has been changed twice.
Posted 10 months ago
Hi Mr Ferris. I understanding that following your booking with Waterways Holidays, you have subsequently been dealing directly with the marina who had offered you a free upgrade to a newer boat at no extra cost due to the practicalities of their cleaning regime and ensuring that they can meet all of the covid secure requirements. Kind regards Abbie
Posted 10 months ago
General experience was very good. Good knowledge of the broads based on questions asked as we are all first time boat users. It was just a shame the boat we reserved went to someone else who’d booked direct with the hirer, but they did reserve another boat which is acceptable.
Posted 10 months ago
Booking with Amy was so easy and she explained everything very clearly. Thanks.
Posted 11 months ago
Great staff on the phone really helpful. Looking forward to spending time on a relaxing canal boat for my 50th thank you
Posted 11 months ago
First time of booking a barge holiday. Very friendly and knowledgeable. Was a pleasure booking it.
Posted 11 months ago
Excellent service regarding the booking procedure
Posted 11 months ago
Very easy and quick to book. People I spoke to were very helpful and nice
Posted 1 year ago
Excellent - so far so good!
Posted 1 year ago
i like narrowboat
Posted 1 year ago
Friendly helpful staff who know their business to provide value and good service.
Posted 1 year ago
Very friendly and extremely helpful.
Posted 1 year ago
Very good service told us all we need to know
Posted 1 year ago
perfect service very helpful
Posted 1 year ago
As we have not yet had our holiday, difficult to give a better rating - but everything so far has been good.
Posted 1 year ago
Waterways Holidays Ltd is rated 4.87 based on 4,359 reviews