Waterways Holidays Reviews

4.87 Rating 4,524 Reviews
99% of reviewers recommend Waterways Holidays

About Waterways Holidays: Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

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01252 796400


47 Station Road

UK Holidays

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
5.00 out of 5
"Service very good and friendly"
Posted 2 months ago
"The website is very informative and when I phoned through to confirm the booking the lady was incredibly helpful, knowledgeable and friendly"
Posted 2 months ago
"Very patient and extremely helpful with the booking process. Will let you know how the trip goes!!"
Posted 2 months ago
"Fantastic service! Friendly and knowledgeable adviser on the phone, would definitely book with waterways again!"
Posted 2 months ago
"straightforward booking, no problems"
Posted 2 months ago
"Booked holiday only do not go for a few weeks but booking person helpful and friendly"
Posted 2 months ago
"Good web site with plenty of info. Booking easy on line and the follow up telephone call from Waterways Holidays was a relaxed and easy to confirm the holiday"
Posted 2 months ago
"From our first enquiry to booking they have been excellent. Listening to our queries and answering fully I would not hesitate to recommend them."
Posted 2 months ago
"Friendly, helpful and easy to book"
Posted 2 months ago
"Website easy to navigate and understandable. Particulary friendly and helpful follow-on call (Trudy) to confirm booking details etc... Highly recommended based on this, my first experience."
Posted 2 months ago
"Answered all my queries, they seem to have excellent knowledge of the area that we are planning on going. Booking was really easy over the telephone."
Posted 2 months ago
"Very nice lady returned call as promised, was very knowledgeable on the boat, the bridges and what we needed to bring and consider."
Posted 2 months ago
"Nigel was very helpful"
Posted 2 months ago
"Staff are very helpful, and offered some great advice on things to see and places to visit. Well done Waterways Holidays"
Posted 2 months ago
"Very easy, with a very friendly person finalising the booking"
Posted 2 months ago
"A very clear process, from looking at the web site, to making a selection, to sending an enquiry via the web site and the conversation with Heather. Why is not every as straight forward and understanding as this. An excellent start to our holiday."
Posted 2 months ago
"Helpful and friendly once on the phone. Looking forward to the break."
Posted 2 months ago
"Very polite and responsive booking procedure"
Posted 2 months ago
"Friendly efficient and very helpful :-)"
Posted 2 months ago
"Vet good and helpful highly recommend"
Posted 2 months ago
Waterways Holidays is rated 4.87 based on 4,524 reviews