Waterways Holidays Ltd Reviews

4.9 Rating 4,500 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excelent customer care and really helpful and informative during a phone call. Very good and very polite.”

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Posted 11 years ago

“Super break: good fun for us, our kids and dogs too. Well equipped boat, good instruction for beginners. We would book again, even in winter!”

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Posted 11 years ago

Dear Mrs Selley Delighted to hear that you enjoyed your boating holiday so much! If you do decide to try winter cruising most boats have central heating and some even have cosy solid fuel stoves too! We hope that we can help you choose your next boating holiday.

Posted 11 years ago

“Every thing was great except there was no parking mentioned Thought that should be done at same time as booking holiday now got to sort it out my self”

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Posted 11 years ago

Dear Mr Lane, Many thanks for your kind review and thank you for your feedback regarding parking. At your chosen marina (Wroxham), parking does not need to be reserved and is paid for on your arrival at the reception desk. The cost of outside parking is £15 for the week. We wish you a great holiday.

Posted 11 years ago

“From the point of clicking on the pictures advertising Waterways offerings on the website to the point of a very professional and courteous agent (Trudi) taking the booking over the phone, the whole experience was excellent!”

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Posted 11 years ago

Dear Mr James, Thank you so much for your very kind review - we wish you a great holiday!

Posted 11 years ago

“Booked online, received a call within 24 hrs to take payment. All questions answered, transactions completed promptly, a polite and professional service. Looking forward to our holiday.”

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Posted 11 years ago

“Very helpful phone conversation with suggestions about possible routes, etc.”

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Posted 11 years ago

“Simple and professional would recommend”

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Posted 11 years ago

“Simple to find on 'net > easy web interface, call next day competent and effective/efficient. Follow on Emails confirmation etc all arrived according to telco' Simples..”

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Posted 11 years ago

“Everyone was very helpful when booking our holiday. They helped us pick the perfect boat for us and our dogs and made booking it very easy.”

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Posted 11 years ago

“Things not working properly spoilt our holiday”

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Posted 11 years ago

Dear Mrs Cowan, Thank you for the feedback on your recent boating holiday and we are very sorry to learn from your review that there was a problem with your boat. Could you very kindly drop me an email to info@waterwaysholidays.com with the details of what was not working correctly so that we may investigate further together with the boatyard and reply directly to you. Thank you - Nigel

Posted 11 years ago

“Was dealt with very professionally it was our first time on a boating holiday and they told us everything we needed to know.”

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Posted 11 years ago

“Very friendly and helpful staff who made the booking of our holiday easy, thank you !”

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Posted 11 years ago

“Very personable gent, problem with the booking we chose but he was able to offer us a great deal as an alternative. Also extremely obliging regarding the timing of payment. Can't fault them and really looking forward to the holiday as a result.”

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Posted 11 years ago

“First rate service: whether it's general information, fine tuning requirements, specific details about boats or routes, making a booking, it all worked like clockwork.”

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Posted 11 years ago

“Good and easy all the way through”

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Posted 11 years ago

“The person who dealt with me was very helpful. She gave me a lot of useful information and blocked the boat for a day so I have time to think.”

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Posted 11 years ago

“Great service, easy to use website and great customer contact team”

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Posted 11 years ago

“Abbie was so lovely and helpful, she answered all our questions and more thank you”

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Posted 11 years ago

“I had several queries which were answered promptly. Nothing seems to be too much trouble . Vert helpful and friendly staff, would certainly recommend this site.”

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Posted 11 years ago

“Staff were friendly, chatty and efficient, very informative especially as this is our first time”

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Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,500 reviews