Waterways Holidays Ltd Reviews

4.9 Rating 4,500 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lady who I spoke to was very nice and very helpful and very informative.”

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Posted 11 years ago

“An excellent website that made looking for he boats and their availability very simple and easy. This was them complemented by the staff on the phone who were both very helpful and knowledgeable. A pleasure to do business with”

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Posted 11 years ago

“We found Waterways after searching another well known holiday boating hire company. Waterways web site was very informative with lots of detail not only about the boat but other things, as newcomers to boating, we found very useful. Booking online was easy and we received a call back within 24 hours from the office to discuss our booking requirements. There was no waiting in a queue to talk to someone, we got straight through to the office. The assistant was very helpful, with good knowledge of the boat we wanted to book. My Wife is Blind and was able to discuss her own concerns about boating which were dealt with very informatively and with empathy of her poor eyesight and concern for her Guide Dog which was a nice touch. I have received not only booking confirmation but info about boating times, pubs/restaurants in the area and other useful information. We both felt very welcomed to the Waterways experience. We haven't yet taken our holiday, but are very much looking forward to it and if we enjoy the boating experience, we will undoubtedly turn to Waterways for our next booking! Very highly recommended to anyone else wondering whether or not to contact them.”

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Posted 11 years ago

Dear Mr Mc Iver. Thank you so much for your kind review which really motivated our team! Have a fantastic boating holiday.

Posted 11 years ago

“We were very impressed that they phoned back so fast and we're so friendly and polite. As we have booked very last minute it w as comforting to deal with such a professional organisation.”

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Posted 11 years ago

“Leslie was.absolutely fantastic and so helpful........she had me all sorted and booked up with my dream weekend in minutes......THANK YOU!!!!!”

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Posted 11 years ago

“Easy online booking, telephone follow up to confirm was pleasant and friendly. All my questions were answered, and useful information given.”

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Posted 11 years ago

“very pleasant”

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Posted 11 years ago

“Very helpful agent who quickly sorted what we wanted with the minimum of fuss. Very impressed, just hope the canal barge is as good!”

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Posted 11 years ago

“Very straightforward form to fill in and quick follow up by email and phone. Excellent.”

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Posted 11 years ago

“On the off chance we called to enquire about a canal holiday the lady on the phone was so helpful and also knowledgable about the holidays we had a budget which she helped us meet and we ended up booking it there and then. Confirmation mails came the next day and now we can't wait to go ! :)”

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Posted 11 years ago

“Very helpful, friendly, well informed and knowledgeable. Quick service. Well done a pleasure to deal with. Website good too.”

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Posted 11 years ago

“Very helpful made the booking experience a good one !!”

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Posted 11 years ago

“Quick to answer the phone, incredibly helpful, able to answer all my questions and just very enthusiastic. I had spoken to Hoseasons just before but no comparison in terms of the phone experience so went with Waterways”

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Posted 11 years ago

Dear Mr Demmon, Many thanks for your very kind comments. As a family business with a booking team of keen boating enthusiasts, it is always lovely to receive such kind comments - thank you. Have a great holiday!

Posted 11 years ago

“Friendly, very helpful and informative . A pleasure to speak to.”

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Posted 11 years ago

“The booking team were very pleasant and helpful”

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Posted 11 years ago

Dear Mr Birkumshaw. Many thanks for your kind review. We noticed that you only gave us 2 stars of a possible 5. Was there something you felt we could have improved upon please? - We wish you a very enjoyable holiday.

Posted 11 years ago

“We found the website very user friendly and found the boat and dates that suited us. We then booked on line and got a quick e-mail in return. We gave Waterways Holidays a ring and finalised and paid for our holiday. The staff were very helpful and friendly and we would recommend them very highly.”

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Posted 11 years ago

“fast efficient call back service. Answered all my questions and explained all options well”

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Posted 11 years ago

“Booking was very easy and the staff helpful. I did think that there were an awful lot of 'add-ons' tho: Damage Waiver Part refundable fuel deposit Refundable Security deposit (payable per person in cash) 1.5% admin fee on credit cards What started out as £490/boat ended up with me needing to free up over £1000/boat. Also as you have my credit card details, I think that the requirement of £750 in cash as a 'security deposit' is a bit of an insult considering I am already spending about £1000 in rental fees.”

Helpful Report

Posted 11 years ago

Dear Mr Squires, Many thanks for your kind review and feedback. I am delighted that you found the booking process both easy and helpful. Bookings via Waterways Holidays are always direct with the operator of your boat and subject to their terms and conditions of hire. Your chosen boatyard requires a fully refundable security deposit of £50 per person, payable on arrival for all stag, hen or young parties. This is fully refunded on return of your boat at end of your holiday on time and in a clean and undamaged condition. Credit Card surcharges apply at certain boatyards (including your chosen start location) but this can be avoided if you prefer to pay using a debit card. You will receive a refund of any unused fuel at the end of your holiday as it is unlikely that you will use all of your full fuel deposit. After all refunds on return of your boat, your final holiday cost is likely to be under £600 per boat. We wish you a very enjoyable boating break.

Posted 11 years ago

“Felt strange not completing the payment at the time of booking but the immediate contact the next day to complete the process with a person was excellent!”

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Posted 11 years ago

“Being our first time at booking a Norfolk Broads holiday I found your staff very Knowledgeable and helpfull and would certainly use Waterways Holidays again.”

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Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,500 reviews