Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very friendly service with all my questions professionally answered, a pleasure to do business with”

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Posted 10 years ago

Thank you for your kind review Mr Walters. We wish you a fabulous holiday.

Posted 10 years ago

“the search through the website and first booking is fine. However, it feels like after confirming my booking, I received a lot of emails/calls from different agents which were a bit confusing: i provided some info over the phone, then had to provide different pieces of info via email to 2 different email addresses. Also I received a couple of confirmation emails about my booking, coming from different email addresses. All in all, quite confusing: I would expect a seamless experience like in hotel aggregation websites: book, pay, confirmation email, done.”

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Posted 10 years ago

Dear Mr Fornos. Many thanks for your review. It is always really helpful to learn how we can make the booking experience as easy as possible. The only two companies involved in your booking are ourselves, Waterways Holidays and the Boatyard where you will be collecting your boat. There are no other agents or third parties involved and any emails or correspondence will only be from ourselves or the boatyard. We wish you a very enjoyable holiday and apologise if we inadvertently caused any confusion when you booked.

Posted 10 years ago

“Very easy with friendly staff”

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Posted 10 years ago

“Very prompt responses from Abbie. Really helpful. the only thing that she could have done would be to offer alternative boats but overall very satisfied.”

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Posted 10 years ago

“Very prompt responses from Abbie. Really helpful. the only thing that she could have done would be to offer alternative boats but overall very satisfied.”

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Posted 10 years ago

“Very helpful, and Knowledgeable.”

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Posted 10 years ago

“excellent service, your staff very helpfull and curtious.”

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Posted 10 years ago

“very good service.”

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Posted 10 years ago

“Excelent customer care and really helpful and informative during a phone call. Very good and very polite.”

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Posted 10 years ago

“Super break: good fun for us, our kids and dogs too. Well equipped boat, good instruction for beginners. We would book again, even in winter!”

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Posted 10 years ago

Dear Mrs Selley Delighted to hear that you enjoyed your boating holiday so much! If you do decide to try winter cruising most boats have central heating and some even have cosy solid fuel stoves too! We hope that we can help you choose your next boating holiday.

Posted 10 years ago

“Every thing was great except there was no parking mentioned Thought that should be done at same time as booking holiday now got to sort it out my self”

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Posted 10 years ago

Dear Mr Lane, Many thanks for your kind review and thank you for your feedback regarding parking. At your chosen marina (Wroxham), parking does not need to be reserved and is paid for on your arrival at the reception desk. The cost of outside parking is £15 for the week. We wish you a great holiday.

Posted 10 years ago

“From the point of clicking on the pictures advertising Waterways offerings on the website to the point of a very professional and courteous agent (Trudi) taking the booking over the phone, the whole experience was excellent!”

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Posted 10 years ago

Dear Mr James, Thank you so much for your very kind review - we wish you a great holiday!

Posted 10 years ago

“Booked online, received a call within 24 hrs to take payment. All questions answered, transactions completed promptly, a polite and professional service. Looking forward to our holiday.”

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Posted 10 years ago

“Very helpful phone conversation with suggestions about possible routes, etc.”

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Posted 10 years ago

“Simple and professional would recommend”

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Posted 10 years ago

“Simple to find on 'net > easy web interface, call next day competent and effective/efficient. Follow on Emails confirmation etc all arrived according to telco' Simples..”

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Posted 10 years ago

“Everyone was very helpful when booking our holiday. They helped us pick the perfect boat for us and our dogs and made booking it very easy.”

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Posted 10 years ago

“Things not working properly spoilt our holiday”

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Posted 10 years ago

Dear Mrs Cowan, Thank you for the feedback on your recent boating holiday and we are very sorry to learn from your review that there was a problem with your boat. Could you very kindly drop me an email to info@waterwaysholidays.com with the details of what was not working correctly so that we may investigate further together with the boatyard and reply directly to you. Thank you - Nigel

Posted 10 years ago

“Was dealt with very professionally it was our first time on a boating holiday and they told us everything we needed to know.”

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Posted 10 years ago

“Very friendly and helpful staff who made the booking of our holiday easy, thank you !”

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Posted 10 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews