Waterways Holidays Ltd Reviews

4.9 Rating 4,500 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

Write Your review

Tell us how Waterways Holidays Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Actual booking was simple and the person we spoke to was very helpful, polite and informative.”

Helpful Report

Posted 11 years ago

“Very helpfull , prompt callback and very friendly voice at the other end of the line. The information given was conscise and helpfull.”

Helpful Report

Posted 11 years ago

“Easy process - searched and reserved booking online in evening, and was called back next day to confirm and pay.”

Helpful Report

Posted 11 years ago

“Exceptionally courtesy and efficiency. When ringing I also talked to different team members all of whom knew about the status of the booking and the previous actions of their colleagues i.e. well done”

Helpful Report

Posted 11 years ago

“Very comprehensive listings and latelink is good for bargain last minute trips. Could do with online responses being a bit more immediate eg it says you can book 24x7 but it's really telepone booking the next day.”

Helpful Report

Posted 11 years ago

“Got back to me immediately by e-mail then phone after initial booking enquiry. Very friendly, knowledgable ad helpful staff. Thorough and useful information about canal boating/safety etc. sent by e-mail on same day. Very satisfied, and looking forward to our holiday - I'd definitely recommend you to friends, and use you again if we book another canal break.”

Helpful Report

Posted 11 years ago

“Great service on the phone but I would have like to book and pay online to make it even simpler. Thank you”

Helpful Report

Posted 11 years ago

“Very quick and easy to use. Everybody very helpful.”

Helpful Report

Posted 11 years ago

“The booking process was extremely easy. The staff members with whom I spoke were incredibly friendly and competent. Confirmation was virtually immediate. Overall it was an example of excellent customer service.”

Helpful Report

Posted 11 years ago

“Very easy, informative and efficient.”

Helpful Report

Posted 11 years ago

“Very helpful & informative staff. The two people I spoke to had knowledge of the boats and the canals & areas”

Helpful Report

Posted 11 years ago

“Very informative”

Helpful Report

Posted 11 years ago

“Never been on a canal boat before but waterways holidays were extremely helpful and answered all my questions, the booking procedure was straight forward and easy, and I feel most important of all, was the communication afterwards was second to none, all documents/instructions arrived in plenty of time. When we arrived at the boat the staff there were just as helpful. All in all a very enjoyable experience.”

Helpful Report

Posted 11 years ago

“Prompt, courteous and efficient!!! A pleasure.”

Helpful Report

Posted 11 years ago

“Nice easy booking. Good that confirmation is by phone as it is reassurring to talk to some one from the company and be able to ask any questions”

Helpful Report

Posted 11 years ago

Many thanks for your very positive feedback Mr McColl - we always really enjoy talking through the details of your holiday too - have a great break!

Posted 11 years ago

“Quick, clean and effective booking procedure with a polite and prompt call-back.”

Helpful Report

Posted 11 years ago

“Efficient. Quick. Easy to use.”

Helpful Report

Posted 11 years ago

“The staff that completed my booking were friendly, efficient, helpful and knew exactly what they were talking about. Far better than talking to a call centre that treat you as an annoyance because you've bothered them, which does rather seem to be normal practice these days. It's a shame other companies don't work in the same manner as Waterways.”

Helpful Report

Posted 11 years ago

“Very friendly and helpful”

Helpful Report

Posted 11 years ago

“Every thing first class”

Helpful Report

Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,500 reviews