Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick to answer the phone, incredibly helpful, able to answer all my questions and just very enthusiastic. I had spoken to Hoseasons just before but no comparison in terms of the phone experience so went with Waterways”

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Posted 10 years ago

Dear Mr Demmon, Many thanks for your very kind comments. As a family business with a booking team of keen boating enthusiasts, it is always lovely to receive such kind comments - thank you. Have a great holiday!

Posted 10 years ago

“Friendly, very helpful and informative . A pleasure to speak to.”

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Posted 10 years ago

“The booking team were very pleasant and helpful”

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Posted 10 years ago

Dear Mr Birkumshaw. Many thanks for your kind review. We noticed that you only gave us 2 stars of a possible 5. Was there something you felt we could have improved upon please? - We wish you a very enjoyable holiday.

Posted 10 years ago

“We found the website very user friendly and found the boat and dates that suited us. We then booked on line and got a quick e-mail in return. We gave Waterways Holidays a ring and finalised and paid for our holiday. The staff were very helpful and friendly and we would recommend them very highly.”

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Posted 10 years ago

“fast efficient call back service. Answered all my questions and explained all options well”

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Posted 10 years ago

“Booking was very easy and the staff helpful. I did think that there were an awful lot of 'add-ons' tho: Damage Waiver Part refundable fuel deposit Refundable Security deposit (payable per person in cash) 1.5% admin fee on credit cards What started out as £490/boat ended up with me needing to free up over £1000/boat. Also as you have my credit card details, I think that the requirement of £750 in cash as a 'security deposit' is a bit of an insult considering I am already spending about £1000 in rental fees.”

Helpful Report

Posted 10 years ago

Dear Mr Squires, Many thanks for your kind review and feedback. I am delighted that you found the booking process both easy and helpful. Bookings via Waterways Holidays are always direct with the operator of your boat and subject to their terms and conditions of hire. Your chosen boatyard requires a fully refundable security deposit of £50 per person, payable on arrival for all stag, hen or young parties. This is fully refunded on return of your boat at end of your holiday on time and in a clean and undamaged condition. Credit Card surcharges apply at certain boatyards (including your chosen start location) but this can be avoided if you prefer to pay using a debit card. You will receive a refund of any unused fuel at the end of your holiday as it is unlikely that you will use all of your full fuel deposit. After all refunds on return of your boat, your final holiday cost is likely to be under £600 per boat. We wish you a very enjoyable boating break.

Posted 10 years ago

“Felt strange not completing the payment at the time of booking but the immediate contact the next day to complete the process with a person was excellent!”

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Posted 10 years ago

“Being our first time at booking a Norfolk Broads holiday I found your staff very Knowledgeable and helpfull and would certainly use Waterways Holidays again.”

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Posted 10 years ago

“What pleasant folk you have working for you”

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Posted 10 years ago

Thank you Mr Hannon - your kind comments are really appreciated - have a great holiday.

Posted 10 years ago

“They quickly called me back after I provisionally booked on-line and were very friendly and helpful.”

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Posted 10 years ago

“Spot on,first class. Makes a nice change to deal with people who are Switched on to your requirements. Good web site even better back up.”

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Posted 10 years ago

“very good service thank you x”

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Posted 10 years ago

You are very welcome Mr Thomas - have a very enjoyable holiday

Posted 10 years ago

“Went on the email chat first and got quick answers to my questions as a first time boater. Went to book on line and got a booking confirmation followed by a phone call from the very friendly Abbey who answered all my other questions. Very impressed with this customer care.”

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Posted 10 years ago

“Friendly and quick to respond”

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Posted 10 years ago

“Very pleasant and helpful.”

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Posted 10 years ago

“we were a little worried about going on this type of holiday, because we have never done it before, and I was worried about the breaks! (it's OK it must be a woman thing) but we are glad we booked it. what lovely speaking people. they couldn't do enough for us. nothing was too much bother. we can't wait.”

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Posted 10 years ago

“very friendly Abbie Bacchus helped me out, called me and ran me through the different options and then proposed an alrternative...in short made it easy”

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Posted 10 years ago

“A bit of OK this company. Very knowledgable and helpfull. A straightforward booking with no problems whatsoever.Everything was explained to me,and any questions I had were answered to my satisfaction. Five stars plus!!”

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Posted 10 years ago

“Very fast and efficient booking process clear communications”

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Posted 10 years ago

“The two people I dealt with were knowledgeable, helpful and friendly. What could have been complicated and stressful (because I didn't know anything about waterways or boats) was simple & a good experience. The lady I spoke to to make my booking made me feel welcome and had a great sense of humor. Thanks everyone - looking forward to the holiday!”

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Posted 10 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews