Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looking for a short break with the family, we decided on a canal break, after looking on the internet we came across waterways holidays which surpassed all our needs. Service was efficient,friendly and stress free. Can't wait for the holiday to begin if it's as good as the booking process it will be perfect.”

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Posted 10 years ago

“Customer service very friendly, making the whole experience a pleasure. Excellent service, Thank you.”

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Posted 10 years ago

“The process was straightforward online and we were able to confirm booking and payment by phone within 24 hours. It was a welcome change to be able to speak to someone and not have to rely on a computer programme. The holiday was a great success and we would book with Black Prince again.”

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Posted 10 years ago

“Easy to navigate website. We were contacted promptly after completing the online booking request and also received our booking information quickly”

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Posted 10 years ago

“Abbie dealt with my booking and she was really helpful and efficient.”

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Posted 10 years ago

“Booking process was good with helpful and informative staff. I look forward to the boat being of a similar standard.”

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Posted 10 years ago

“The booking process was quite straight forward, but as I had a question (which was dealt with over the phone very promptly) I was then asked to fill in the on line booking only to have a return call to take payment. It would have been quicker if this could have all been completed with my first call. Apart from that, the process was clean and straight forward.”

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Posted 10 years ago

Dear Mr Hammond, many thanks for your feedback which is always really appreciated. Sorry if there was any misunderstanding, we are always very happy to answer questions and complete your booking over the telephone at the same time. We really enjoy the chance to talk to all of our customers and offer boating advice. We wish you a lovely holiday.

Posted 10 years ago

“Very pleasant to talk to, Bent over backwards for us and even suggested places to visit while there. So looking forward to our holiday now.”

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Posted 10 years ago

“The lady who I spoke to was very nice and very helpful and very informative.”

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Posted 10 years ago

“An excellent website that made looking for he boats and their availability very simple and easy. This was them complemented by the staff on the phone who were both very helpful and knowledgeable. A pleasure to do business with”

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Posted 10 years ago

“We found Waterways after searching another well known holiday boating hire company. Waterways web site was very informative with lots of detail not only about the boat but other things, as newcomers to boating, we found very useful. Booking online was easy and we received a call back within 24 hours from the office to discuss our booking requirements. There was no waiting in a queue to talk to someone, we got straight through to the office. The assistant was very helpful, with good knowledge of the boat we wanted to book. My Wife is Blind and was able to discuss her own concerns about boating which were dealt with very informatively and with empathy of her poor eyesight and concern for her Guide Dog which was a nice touch. I have received not only booking confirmation but info about boating times, pubs/restaurants in the area and other useful information. We both felt very welcomed to the Waterways experience. We haven't yet taken our holiday, but are very much looking forward to it and if we enjoy the boating experience, we will undoubtedly turn to Waterways for our next booking! Very highly recommended to anyone else wondering whether or not to contact them.”

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Posted 10 years ago

Dear Mr Mc Iver. Thank you so much for your kind review which really motivated our team! Have a fantastic boating holiday.

Posted 10 years ago

“We were very impressed that they phoned back so fast and we're so friendly and polite. As we have booked very last minute it w as comforting to deal with such a professional organisation.”

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Posted 10 years ago

“Leslie was.absolutely fantastic and so helpful........she had me all sorted and booked up with my dream weekend in minutes......THANK YOU!!!!!”

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Posted 10 years ago

“Easy online booking, telephone follow up to confirm was pleasant and friendly. All my questions were answered, and useful information given.”

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Posted 10 years ago

“very pleasant”

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Posted 10 years ago

“Very helpful agent who quickly sorted what we wanted with the minimum of fuss. Very impressed, just hope the canal barge is as good!”

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Posted 10 years ago

“Very straightforward form to fill in and quick follow up by email and phone. Excellent.”

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Posted 10 years ago

“On the off chance we called to enquire about a canal holiday the lady on the phone was so helpful and also knowledgable about the holidays we had a budget which she helped us meet and we ended up booking it there and then. Confirmation mails came the next day and now we can't wait to go ! :)”

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Posted 10 years ago

“Very helpful, friendly, well informed and knowledgeable. Quick service. Well done a pleasure to deal with. Website good too.”

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Posted 10 years ago

“Very helpful made the booking experience a good one !!”

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Posted 10 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews