Waterways Holidays Ltd Reviews

4.9 Rating 4,500 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to plan and very helpful person on the other end of the phone confirming our booking”

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Posted 11 years ago

“Quick easy and simple”

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Posted 11 years ago

“Booking Through Waterways Holidays is quick and easy. The web site is easily navigable extremely well laid out enabling you to pick the best choice of waterway holiday at a choice of locations with a full breakdown of the entire cost from boat hire fuel cost and insurance cost. making the planning of your break easy without leaving you chair”

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Posted 11 years ago

“Very friendly and helpful staff. I shall recommend waterways holidays to all my friends. Thanks”

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Posted 11 years ago

“The booking process was very good and easy and the staff were very helpful. This included a few phone calls before we arrived . The narrow boat was also very clean, and the navigation instructions / training was very clear.”

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Posted 11 years ago

“We required a boat that took 4 adults 1baby and 4 dogs... Waterways holidays called the boat yards individually and then emailed me the boats and company's that would accept our party. We had no phone calls to make, no chasing to do it was simple and quick. I would recommend speaking with someone and would Definatley book through waterways holidays again.”

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Posted 11 years ago

“Website was clear and very to use. Made the booking on-line and then they called the next day (a Sunday) to confirm all the arrangements. Very friendly and efficient service.”

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Posted 11 years ago

“Staff were very helpful and friendly and we are looking forward to our holiday.”

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Posted 11 years ago

“Booking system was very good and the customer support was excellent. Looking forward to another week on the Broads.”

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Posted 11 years ago

“My partner said the lady who helped book the boat was great”

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Posted 11 years ago

“Very helpful telephone assistance. Friendly and informative”

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Posted 11 years ago

“A well designed web page easily navigable, extremely helpful Customer Service staff who will go that extra nautical mile to answer your questions. Highly recommended.”

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Posted 11 years ago

“Great first time experience from initial booking through reception induction and on board. Be aware that any 6foot plus passengers will find sleeping a little restrictive, so book a boat with spare berths. On board equipment more than adequate for our needs. Will try another area when next in U.K.”

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Posted 11 years ago

“Really pleased with swift call-back and confirmation of our holiday.”

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Posted 11 years ago

“Friendly knowledgeable and efficient service - The only downside was you were unobtainable several times on the phone before I finally got through”

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Posted 11 years ago

Dear Mr Mathers, Many thanks for your kind review and feedback. We always try to answer every call within three rings but due to the recent record numbers of holiday bookings, there have been a few times of the day where this has not been possible. If you leave us a voicemail, we will always call back by return as soon as one of our team becomes available. We wish you a very enjoyable boating holiday and look forward to assisting you again. - Nigel

Posted 11 years ago

“Simple online booking form. Quick and friendly return follow-up call. Excellent!”

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Posted 11 years ago

“fast efficient well informed no problems cheers”

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Posted 11 years ago

“It was all I wanted it to be. Straightforward and did the job required.”

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Posted 11 years ago

“Although you can not pay online, Waterways contacted me to take payment, and Gemma was friendly and helpful.”

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Posted 11 years ago

“Very quick and easy over the phone. The staff were knowledgeable, helpful and interested. I provisionally booked while waiting to get confirmation on dates from family members, and confirmed and paid the deposit a few days later. I did wonder if my details would have been 'lost' in the interim as so often happens, but they were found immediately and the booking quickly completed.”

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Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,500 reviews