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Waterways Holidays Ltd Reviews

4.9 Rating 4,500 Reviews
100 %
of reviewers recommend Waterways Holidays Ltd
4.9
Based on 4,500 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Waterways Holidays Ltd Reviews

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024
Ms Livengood
Waterways Holidays Ltd 5 star review on 29th June 2024
Mr Widdowson
Waterways Holidays Ltd 5 star review on 19th May 2024
Mr Sowden
Waterways Holidays Ltd 4 star review on 30th July 2022
Janine Hudson
Waterways Holidays Ltd 5 star review on 7th July 2022
Mr Moat
Waterways Holidays Ltd 5 star review on 19th April 2022
Anonymous
Waterways Holidays Ltd 5 star review on 19th April 2022
Anonymous
24
Anonymous
Anonymous  // 01/01/2019
Very pleasant lady on the phone - Dawn I think
Helpful Report
Posted 11 years ago
I booked the holiday and was called back within a couple of hours by a very helpful lady who went through all my details, all the info I needed for the holiday and processed my deposit. It is so nice to actually speak to someone rather than just entering your details on a website!
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Posted 11 years ago
Could not have been more helpful, even on a Sunday they were very efficient. Well done. Derek Chapman
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Posted 11 years ago
No hassle, knowledgeable and friendly service. I would recommend ????
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Posted 11 years ago
Excellent all round. Quick, efficient, polite, friendly, well organised. Definitely returning soon.
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Posted 11 years ago
Very easy to book on line, response back was quick and efficient to confirm the holiday
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Posted 11 years ago
Very good service and lovely friendly and knowledgable staff.
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Posted 11 years ago
So easy - other than making it a free phone number I cant think of any way of improving it. I rung twice and it was great to speak to lovely ladies who both had experience of narrow boating.
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Posted 11 years ago
very good no problems the operator knows her stuff. very clear / easy the only problem i have had was trying to send "dawn" a photo of our dog 3 times not accepted. will post it john/anne twine
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Posted 11 years ago
Hi John, thank you for your kind review. I look forward to receiving the photo! Thanks again, Dawn, Waterways Holidays.
Posted 11 years ago
I booked by telephone rather than online, as I had one or two questions. The lady was very helpful and the booking was very simple. However, I would have preferred not to have given my card details over the telephone for payment of the deposit - I would rather have been given your account details to set up an online banking payment, or been referred to some other secure online payment facility. Giving card details over the phone feels nowadays like giving someone a blank cheque. Otherwise, satisfactory.
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Posted 11 years ago
The staff were extremely helpful. The only reason that I have not given very good is because, initially, the wrong date was booked by mistake at your end but this was corrected immediately I contacted you.
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Posted 11 years ago
Very helpful and friendly
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Posted 11 years ago
very helpful and freindly
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Posted 11 years ago
The booking was quick and easy once it was confirmed the boat of our choice was available. This is done by sending a booking enquiry which we intially thought was a bit out dated. However, in hind sight it worked quite well as we found a cheaper a cheaper deal when we returned to the web site.
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Posted 11 years ago
I would like to say that Gemma(?) was extremely helpful when I telephoned to check it was ok to have variable numbers aboard during my week's holiday.
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Posted 11 years ago
very nice lady on phone, very helpful.
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Posted 11 years ago
First rate, it was very helpful to have Abbie assist in doing the ground work for me not to waste time as I am in the Merchant Navy and the internet on board is very much slower than a land line. Thanks to you all that helped to get this holiday booked
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Posted 11 years ago
very friendly helpful staff. It only took a few minutes and the boat was booked.
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Posted 11 years ago
Very helpful with the questions and requests I required
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Posted 11 years ago
Excellent efficient service, puts other boating companies to shame.
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Posted 11 years ago
Waterways Holidays Ltd is rated 4.9 based on 4,500 reviews