Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great first time experience from initial booking through reception induction and on board. Be aware that any 6foot plus passengers will find sleeping a little restrictive, so book a boat with spare berths. On board equipment more than adequate for our needs. Will try another area when next in U.K.”

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Posted 10 years ago

“Really pleased with swift call-back and confirmation of our holiday.”

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Posted 10 years ago

“Friendly knowledgeable and efficient service - The only downside was you were unobtainable several times on the phone before I finally got through”

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Posted 10 years ago

Dear Mr Mathers, Many thanks for your kind review and feedback. We always try to answer every call within three rings but due to the recent record numbers of holiday bookings, there have been a few times of the day where this has not been possible. If you leave us a voicemail, we will always call back by return as soon as one of our team becomes available. We wish you a very enjoyable boating holiday and look forward to assisting you again. - Nigel

Posted 10 years ago

“Simple online booking form. Quick and friendly return follow-up call. Excellent!”

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Posted 10 years ago

“fast efficient well informed no problems cheers”

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Posted 10 years ago

“It was all I wanted it to be. Straightforward and did the job required.”

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Posted 10 years ago

“Although you can not pay online, Waterways contacted me to take payment, and Gemma was friendly and helpful.”

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Posted 10 years ago

“Very quick and easy over the phone. The staff were knowledgeable, helpful and interested. I provisionally booked while waiting to get confirmation on dates from family members, and confirmed and paid the deposit a few days later. I did wonder if my details would have been 'lost' in the interim as so often happens, but they were found immediately and the booking quickly completed.”

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Posted 10 years ago

“Very friendly and helpful on booking.”

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Posted 10 years ago

“Felt welcome and nothing was too much trouble .They answered any questions we had and put our minds at ease as this is our first boating adventure.Now looking forward to setting sail (Is that a canal boat term?)”

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Posted 10 years ago

“Found the site easily via a search engine - found a cruiser for exactly the period required and completed the online booking form which was very easy indeed. This was followed up with a phone call to me the next day to confirm the booking had been received and subsequent confirmation emails and advice. A very easy transaction all round and friendly staff. Looking forward to the holiday now.”

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Posted 10 years ago

“I found the advisor both courteous, honest and knowledgeable about the boats available. We were sent a what to pack list and a cruising times list however I feel that an on line map would also be helpful, I do realise these are available to purchase and would be a one time only purchase but this is our first holiday on the Norfolk Broads.”

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Posted 10 years ago

“The website is very clear and makes choice of boat really straightforward. Booking is easy and hassle free, the staff very helpful and friendly and everything worked like clockwork. Thank you.”

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Posted 10 years ago

“Very easy to book, returned called quickly. lady I spoke to was very helpful and gave us lots of information and helped us to plan and research activities to do on the way with kids. Looking forward to going on holiday and enjoying our family break. Ghank you”

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Posted 10 years ago

“We found the website quite easy to manage, and the booking itself was a pleasure, with real staff who were courteous and very helpful. We are looking forward to our first holiday with "Waterways holidays"”

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Posted 10 years ago

“From the first contact with Waterways Holidays, I got the information that I needed to make the booking easier. Staff were friendly and knowledgeable and keen to help me. I'm now looking forward to the weekend on the boat in 2015.”

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Posted 10 years ago

“We booked a very last minute holiday (less than 24 hours before boarding our boat) and had lots of help and advice including 2 prompt calls back re: particular details we needed. The staff knew their stuff and were able to give specific advice and support plus useful extra "local knowledge" tips. Very very helpful and efficient, Thank you”

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Posted 10 years ago

“Very good service, holiday booked in 10 mins. Quick email to confirm booking. Polite service on the phone. Very good experience.”

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Posted 10 years ago

“Booking with Waterways Holidays was so easy. The phone call I received the following morning to confirm the booking and make payment was very efficient and professional. The lady I spoke to was both friendly & knowkedgable. We look forward to it immensely. Thank you!”

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Posted 10 years ago

“This will be my first cruising experience, so I was very pleased for all my probably silly sounding questions to be answered very professionally, I found Colin and Trudi very polite and informative and this has given me great confidence in not hesitating asking any future questions or solving any queries I may encounter. I would definitely recommend Waterways Holidays. Paul Hayward”

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Posted 10 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews