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Waterways Holidays Ltd Reviews

4.9 Rating 4,499 Reviews
100 %
of reviewers recommend Waterways Holidays Ltd
4.9
Based on 4,499 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Waterways Holidays Ltd Reviews

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

Write Your review

Waterways Holidays Ltd 4 star review on 15th July 2024
Ms Livengood
Waterways Holidays Ltd 5 star review on 29th June 2024
Mr Widdowson
Waterways Holidays Ltd 5 star review on 19th May 2024
Mr Sowden
Waterways Holidays Ltd 4 star review on 30th July 2022
Janine Hudson
Waterways Holidays Ltd 5 star review on 7th July 2022
Mr Moat
Waterways Holidays Ltd 5 star review on 19th April 2022
Anonymous
Waterways Holidays Ltd 5 star review on 19th April 2022
Anonymous
24
Anonymous
Anonymous  // 01/01/2019
My experience as a customer was first class from initial contact to ask some questions, to an online chat to clarify a couple of points and finally to make payment. Staff were friendly, courteous and professional. Highly recommended.
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Posted 10 years ago
Phoned back as said they would and were very helpful and efficient.
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Posted 10 years ago
Booked narrow boat holiday which we go on at the end of the month, Booking process very good and pleasant advisor made this very easy.
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Posted 10 years ago
I telephoned your office to confirm my internet booking, the lady that I spoke to was delightful, she was extremely helpful and very 'human', not sounding like she was following a script as so often happens these days. Congratulations on unusually good customer service.
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Posted 10 years ago
I was very pleased with the service I received , and it was made very easy for me to book. thank you very much.
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Posted 10 years ago
extremely helpful and very friendly and informative an absolute pleasure and wouldn't hesitate to recommend. booking process couldn't have been better. thankyou and looking forward to our holiday. Carl @ Deborah
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Posted 10 years ago
The website is excellent, it takes you through the boat selection, date availability and prices with amazing ease, I actually got all my information from the website then phoned to book my holiday, the staff are very knowledgable and take you through the booking process quickly and confidently, looking forward now to my 2015 holiday.
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Posted 10 years ago
Very helpful, lots of info regarding availability etc . Booked without any hassle. Would thoroughly recommend this company
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Posted 10 years ago
Polite, quick response to availability and price, advice on the possible tour and good followup with email. - Will recommend any time. Cheers Henrik
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Posted 10 years ago
Friendly, courtous service with good advice as it was my first experience in these matters. Very happy
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Posted 10 years ago
Having never booked a canal boat holiday I goind the online chat with Gemma very helpful. After I booked on the website, I called and spoke to a very, very helpful lady who explained everything from boat layout and facilities onboard to routes, weather, locks and everything I needed to know. Very pleaseant booking process
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Posted 10 years ago
Excellent service
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Posted 10 years ago
The young Lady who rang me after my reservation, was very pleasant and had a sense of humour, dealing with me you would have to have! She I apologise as I can`t remember her name. explained and answered any queries I had. Very professional service indeed, she gave me £50 to say that , or did she
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Posted 10 years ago
Excellent booking system, I wanted Monday to Thursday so I could work Friday and Saturday. No problem the booking system worked well
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Posted 10 years ago
Dawn answered my phone call, she was friendly and knew the answers to all my questions. She explained everything clearly and in detail.
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Posted 10 years ago
Very good all round
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Posted 10 years ago
All worked out well and as booked with your helpful staff over the telephone & internet.
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Posted 10 years ago
Very helpful lady when I booked over 'phone. I would have liked a confirmation in writing though.
Helpful Report
Posted 10 years ago
Dear Mrs Wright, thank you for your kind review. Waterways Holidays sends confirmation by email for every holiday booking. Further confirmation is sent by the boatyard by either post or email. You will receive confirmation in the post shortly. Best wishes, Waterways Holidays
Posted 10 years ago
As an inexperienced boat user I was anxious about booking a canal break. Trudi was however, absolutely brilliant in answering my queries. The service received was a really good start to the adventure ahead, thank you.
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Posted 10 years ago
So far, so good. Simple and efficient booking process. - Thanks. Now, how about the weather?
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Posted 11 years ago
Waterways Holidays Ltd is rated 4.9 based on 4,499 reviews