Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We did a booking on very short notice and used a combined internet and telephone contact. The staff of Waterways were extreme friendly and competent. We even got some hints what to do and to visit in the area of the trip. Our next boat we will book at Waterways again. Johannes Philipp”

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Posted 10 years ago

“Easy booking service unlike the issues I'm avin with Thomson flight”

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Posted 10 years ago

“Very friendly and efficient. The boat was exactly as promised and the staff I spoke with all helpful and professional. Thanks for a great holiday.”

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Posted 10 years ago

“I made the reservation on a Sunday, I was telephoned on the Monday regarding the reservation by a very nice lady who helped with the booking and payment. She answered all the questions I asked. I also received email confirmation and info regarding the booking the next day. Thankyou.”

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Posted 10 years ago

“responded very quickly to the reservation, friendly and easy to deal with, process was straight forward with plenty of information on hand.”

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Posted 10 years ago

“Quick , easy, bottom line price upfront. Only one negative comment. I was charged a cancellation protection cost which was included in the total price. I would not have accepted this charge if I had known about it in advance.”

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Posted 10 years ago

“The Booking was straightforward and the office in Aldershot (?) very helpful backed up by some personal knowledge of the waterway booked so it seemed”

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Posted 10 years ago

“Living in Australia I did all the communication via email. I found them to be helpful no matter who stupid the question may have been. I booked and paid way in advance as being during a school holiday period in the UK, myself and my party dont want to miss out on the trip of a lifetime. Stewart vMitchell”

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Posted 10 years ago

“Very pleasant lady on the phone - Dawn I think”

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Posted 10 years ago

“I booked the holiday and was called back within a couple of hours by a very helpful lady who went through all my details, all the info I needed for the holiday and processed my deposit. It is so nice to actually speak to someone rather than just entering your details on a website!”

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Posted 10 years ago

“Could not have been more helpful, even on a Sunday they were very efficient. Well done. Derek Chapman”

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Posted 10 years ago

“No hassle, knowledgeable and friendly service. I would recommend ????”

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Posted 10 years ago

“Excellent all round. Quick, efficient, polite, friendly, well organised. Definitely returning soon.”

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Posted 10 years ago

“Very easy to book on line, response back was quick and efficient to confirm the holiday”

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Posted 10 years ago

“Very good service and lovely friendly and knowledgable staff.”

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Posted 10 years ago

“So easy - other than making it a free phone number I cant think of any way of improving it. I rung twice and it was great to speak to lovely ladies who both had experience of narrow boating.”

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Posted 10 years ago

“very good no problems the operator knows her stuff. very clear / easy the only problem i have had was trying to send "dawn" a photo of our dog 3 times not accepted. will post it john/anne twine”

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Posted 10 years ago

Hi John, thank you for your kind review. I look forward to receiving the photo! Thanks again, Dawn, Waterways Holidays.

Posted 10 years ago

“I booked by telephone rather than online, as I had one or two questions. The lady was very helpful and the booking was very simple. However, I would have preferred not to have given my card details over the telephone for payment of the deposit - I would rather have been given your account details to set up an online banking payment, or been referred to some other secure online payment facility. Giving card details over the phone feels nowadays like giving someone a blank cheque. Otherwise, satisfactory.”

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Posted 10 years ago

“The staff were extremely helpful. The only reason that I have not given very good is because, initially, the wrong date was booked by mistake at your end but this was corrected immediately I contacted you.”

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Posted 10 years ago

“Very helpful and friendly”

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Posted 10 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews