Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“just easy to do buiness with. great first experience.”

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Posted 10 years ago

“We were very impressed by the member of staff who rang us and dealt with our booking.”

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Posted 10 years ago

“Easy to use website, efficient friendly service”

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Posted 10 years ago

“Very helpful, pleasant and informative. The process was easy and straight forward.”

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Posted 10 years ago

“I discovered Waterways Holidays' website when looking for a (very!) last minute weekend break on the Norfolk Broads. I wish I had found them sooner as, by the time I called I had tried a number of boat hire companies (either by telephone or online via their websites) directly with absolutely no joy. I was pleased and surprised, therefore, to find that Waterways Holidays' website appeared to have loads of different boats available for the weekend dates I wanted. I called them and spoke to a very friendly and helpful representative, Lesley, who quickly and efficiently processed my booking and answered all my questions. I was impressed that Lesley knew the area well and was even able to point me in the right direction of local shops and, importantly for the children, the local fish and chip shop as we will be arriving late on our first night. All in all, I was very impressed with the service and the helpful confirmation e-mail received shortly after my conversation with Lesley. She also promptly answered a question I raised in a follow up e-mail. The price of the break was also good value and certainly seemed to represent a discount on the sort of prices quoted on the boat hire companies' own websites. We are really looking forward to our trip this weekend and hope the weather stays nice......”

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Posted 10 years ago

“Excellent service which included all information I needed, questions answered and suggestions for route. And all with a smiley voice! Thank you so much. My only complaint is that it isn't until next year!”

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Posted 10 years ago

“Quick, polite, pleasant conversation and efficient - can't say less”

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Posted 10 years ago

“Trudi was very informative, helpful, patient, and lovely to talk to. She had a very good grasp of our needs.”

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Posted 10 years ago

“I filled in the details on the computer pushed the button, A email came back almost immediately with a phone number which put me through to a very helpful young lady who dealt with the confirmation of my booking in a very bright, breezy and efficiant manner”

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Posted 10 years ago

“Before booking phoned through to enquiry number - prompt reply and the lady was extremely helpful and gave us the confidence to search further for required dates and to book safely . Surprisingly easy - selected dated required - book now - and hey presto booking accepted with the promise of a phoned call back, which happened within a very short space of time . Lady on the phone very helpful, informative and made transaction so easy. Now very much looking forward to our holiday.”

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Posted 10 years ago

“Very polite, friendly staff, who were ready to answer all my questions. A pleasure to book.”

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Posted 10 years ago

“The booking process was very easy. When Waterways Holidays called me they were polite, friendly and helpful. I would definitely recommend them to anyone thinking of booking a canal boat holiday.”

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Posted 10 years ago

“I had to 'work' quite hard to find what I wanted on the web site; the 'sort by location' was not brilliant and I feel that a better filter system would be welcome. Having found the boat and location (at a good price) the booking was easy and smooth. All the operatives I spoke to were extremely friendly and helpful and follow up communication was prompt. Roll on next year!”

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Posted 10 years ago

“Very efficient and painless. Thank you very much”

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Posted 10 years ago

“No problems with booking~staff very polite and helpful.”

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Posted 10 years ago

“Very pleasant customer service. Helpful and informative.”

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Posted 10 years ago

“A very helpful and nice man.”

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Posted 10 years ago

“The website was very informative and when we spoke to Dawn she was great in helping get the right holiday for us. Very much looking forward to our week on the My O My.”

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Posted 10 years ago

“The call back to sort the book out was very friendly and has given me confidence that the holiday will be properly supported.”

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Posted 10 years ago

“Very helpful. Lesley made it very easy to book and a very good price”

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Posted 10 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews