Waterways Holidays Ltd Reviews

4.9 Rating 4,499 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,499 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clear internet site. Easy to use. Very quick reply to my questions hope the biliday is as good”

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Posted 10 years ago

Dear Mrs Gould. Thank you for your very kind feedback - I am sure that you will have a fantastic holiday!

Posted 10 years ago

“The booking procedure was very quick, easy. Trudy was very helpfully, efficent and interesting. The web site is very good and I am looking forward to our holiday very much”

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Posted 10 years ago

“Simple really, you listened to what we were looking for, made three appropriate proposals and we chose one of those. All done in a few days - perfect. Having done several canal holidays It makes the process very easy for both of us. However I did have to spend quite a bit of time to our Australian friends explaining what is involved. If you want to improve your presence on the web and separate yourselves from the competition you need a few well scripted short videos on your website that visually explains the canal experience and the diversity of places you can visit. Maybe I will make one for you during our trip! Loved the enthusiastic lady who dealt with us over the phone. Thank you”

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Posted 10 years ago

Dear Mr Rudd, many thanks for your fabulous review. We would love to receive a copy of any video that you make of the canals during your holiday and if we could share it with our other customers that would be even better. We wish you a fantastic holiday from all at the Waterways Holidays team - Nigel

Posted 10 years ago

“Waterways Holidays has an extensively wide varity of offers. The description of the boats are clear and informativ. So it is no problem to find the the right boat. The booking procedere is short and fast.”

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Posted 10 years ago

“I got a very quick and nice respond on my request. I filled in the form and again I got a quick response. The possibility to send the security code separate gives trust. Everything was arranged very quickly and to my satisfaction.”

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Posted 10 years ago

“I reserved online and Lesley Richards, a member of the booking team quickly rang me to finalise it. She talked me through all the information and terms / conditions to ensure I was fully informed and finalised the booking, explaining payment details clearly. An email confirmation was then recievd aknowledging my deposit and detailing the balance details within an hour of confirmation. Very efficient and clear, and I felt she was very knowledgeable and efficient herself.”

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Posted 10 years ago

“Very helpful and imformative”

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Posted 10 years ago

“friendly helpfull service”

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Posted 10 years ago

“Very pleasant, friendly and efficient contact”

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Posted 10 years ago

“Very pleasant, friendly and efficient contact”

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Posted 10 years ago

“Quick and easy system. Excellent descriptions and all costs explained.”

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Posted 10 years ago

“Excellent booking system. Did everything over the phone. Lesley was very helpful and informative.”

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Posted 10 years ago

“Quick and easy system. Excellent descriptions and all costs explained.”

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Posted 10 years ago

“My experience with Waterways holidays has been excellent so far. Booking online was easy and informative with good pictures. The call I then received from the booking team was very professional and helpful. They explained everything and I was clear about the payment.”

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Posted 10 years ago

“Very friendly staff. Everything well explained. A good experience.”

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Posted 10 years ago

“Website is not actually an instant booking service - you just make a reservation which has to be confirmed by phone or email and is then subject to them checking with the relevant boatyard. I got through easily on the phone when I rang them.”

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Posted 10 years ago

Many thanks for your feedback Mr Burnell. Our system is directly linked to many of the major boatyards and availability is live as shown on our site. A number of smaller operators we work for are however still more manual so full online booking is not yet possible. We are looking to improve our systems all the time and thank you for your comments. We do also really like to talk through your holiday with you to ensure that we have offered you the best possible option to meet all of your requirements. We wish you a fantastic holiday.

Posted 10 years ago

“Efficient, helpful and informative”

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Posted 10 years ago

“Efficient, helpful and informative”

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Posted 10 years ago

“Easy to use web site for reservation and a quick response from friendly helpful staff.”

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Posted 10 years ago

“Congratulations, our dealings with your company & your personnel have proven to both informative & pleasurable. Information & details on locations, facilities & costs etc were forwarded to us in a timely & professional manner. Your website was easy to negotiate & contained plenty of relevant detail. We are now looking forward to our holiday aboard one of your 6 foot canal boats in June 2015.”

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Posted 10 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,499 reviews