Waterways Holidays Ltd Reviews

4.9 Rating 4,499 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,499 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent my interest by email on Saturday night and received a response Sunday morning. I spoke to a very friendly representative on the Sunday and all was booked and sorted out on the day. Excellent.”

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Posted 10 years ago

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Posted 10 years ago

“I was very pleased when Lesley Richards came on the phone, she had one of the clearest voices I've heard for years, and very precise with the booking details, im getting on a bit and slightly deaf but she was so clear. If the holiday goes the same way I will be over the moon All the best. Mr D G Rostron”

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Posted 10 years ago

“The staff are always very helpful and give good advice if theres anything your unsure about”

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Posted 10 years ago

“The website and online booking was easy to use and informative. Telephone staff very polite and helpful.”

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Posted 10 years ago

“Booking a Waterways Boating Holiday was simple and straight forward even though I was booking from Australia. I had a number of questions which Trudi promptly and efficiently answered. Not knowing the Norfolk area, I also had a couple of other questions, like getting to and from the boatyard if you didn't have a car, on which Trudi offered very helpful advice. All my communications were conducted by email and my questions were answered in a very friendly and helpful manner. Well done Waterways Holidays.”

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Posted 10 years ago

“Thanks for being so helpful and courteous with the booking. Looking forward to the cruise.”

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Posted 10 years ago

“Lady on the phone Saturday morning was very good”

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Posted 10 years ago

“The website is a bit outdated. The information about the boat basis could be better. No maps available on the website, it is difficult to figure out where exactly all the attractions are in relation to the boat basis.”

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Posted 10 years ago

“Found the boat we wanted, booked on line, phoned up, paid deposit. Clear information about the amount payable was given so you understand exactly what is being charged. Quick, easy, and efficient. What more could you ask for.”

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Posted 10 years ago

“The internet site was easy to find and easy to use. The service provided was as promised with the finalisation of the booking also being easy to do. Staff were very courteous to deal with. If the holiday is as good as the booking service was then we are in for a treat. Roll on next August and thank you to everyone concerned.”

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Posted 10 years ago

You are most welcome Mr Clayton and many thanks for your very kind review. We wish you a wonderful relaxing holiday.

Posted 10 years ago

“A most efficient and responsive service that helped us tailor our holiday to our personal needs. We can't wait! Thank you.”

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Posted 10 years ago

Dear Mr Gollifer. Thank you so much for your very kind review. We wish you a fabulous boating holiday!

Posted 10 years ago

“Excellent service.”

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Posted 10 years ago

Dear Mr Ashman. Thank you for your very kind comment - have a great holiday!

Posted 10 years ago

“Very helpful and professional service and telephone assistance.”

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Posted 10 years ago

“Excellent very helpful and friendly :)”

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Posted 10 years ago

“Dealt with 'Lesley' (surname unknown). Excellent knowledge of cruising on the broads and spent time recommending cruising areas and places to eat etc. As an experienced boater (not on the broads but French canals with own boat) I felt confident that the person I was speaking to had experience of and enthusiasm for the product. I only hope that the boating experience lives up to the excellent start!”

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Posted 10 years ago

“I've never been on Canals before and I've Spoken to Waterways Holidays through the Live Chat service that they've got on their website. Trudi was very helpful in suggesting routes which can be easily done by a group of first timers. The booking process was very easy. And again, when they phoned to confirm the booking they confirmed all the request and were open to answer any questions! Would definitely recommend!”

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Posted 10 years ago

Dear Mr Grima. Many thanks for your lovely review. Really hope that you enjoy your first holiday on the canals!

Posted 10 years ago

“I am a novice at boating and the booking operators could not have been more helpful explaining the waterways and boats, I feel like we are in good hands. Trudy was a gem.”

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Posted 10 years ago

“Booking was very easy, and I was phoned back the next working day, seem to be very helpful people”

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Posted 10 years ago

“The booking service so far has been good.”

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Posted 10 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,499 reviews