Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent booking system. Did everything over the phone. Lesley was very helpful and informative.”

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Posted 10 years ago

“Quick and easy system. Excellent descriptions and all costs explained.”

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Posted 10 years ago

“My experience with Waterways holidays has been excellent so far. Booking online was easy and informative with good pictures. The call I then received from the booking team was very professional and helpful. They explained everything and I was clear about the payment.”

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Posted 10 years ago

“Very friendly staff. Everything well explained. A good experience.”

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Posted 10 years ago

“Website is not actually an instant booking service - you just make a reservation which has to be confirmed by phone or email and is then subject to them checking with the relevant boatyard. I got through easily on the phone when I rang them.”

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Posted 10 years ago

Many thanks for your feedback Mr Burnell. Our system is directly linked to many of the major boatyards and availability is live as shown on our site. A number of smaller operators we work for are however still more manual so full online booking is not yet possible. We are looking to improve our systems all the time and thank you for your comments. We do also really like to talk through your holiday with you to ensure that we have offered you the best possible option to meet all of your requirements. We wish you a fantastic holiday.

Posted 10 years ago

“Efficient, helpful and informative”

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Posted 10 years ago

“Efficient, helpful and informative”

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Posted 10 years ago

“Easy to use web site for reservation and a quick response from friendly helpful staff.”

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Posted 10 years ago

“Congratulations, our dealings with your company & your personnel have proven to both informative & pleasurable. Information & details on locations, facilities & costs etc were forwarded to us in a timely & professional manner. Your website was easy to negotiate & contained plenty of relevant detail. We are now looking forward to our holiday aboard one of your 6 foot canal boats in June 2015.”

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Posted 10 years ago

“Excellent knowledge and assistance from lady on phone. Website could be simplified to show more boat options per page. Eg. Highlight on one line cost, berth, base and stern. Then click on link to go on for the info currently given. Would help those of us less fussy about destination but needing a certain type of boat within budget.”

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Posted 10 years ago

“We are experienced boater but waterways service was so friendly and felt so personal and addressed all our needs,will defiantly use again”

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Posted 10 years ago

“Booking our holiday was so easy and the booking lady was so very helpful also very happy to check new dates as they were wrong and get back to me .She clearly went through what would happen and it did.I know I can ask questions at any time.Roll on Easter 2015”

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Posted 10 years ago

“Semi automated booking process is rare these days and it was good to speak with a nice friendly person. Contact was made as described in the booking process and the transaction was great. The e-mail containing a receipt, boating booklet and list of items to take was brilliant. I would recommend the service that I have received so far and look forward to the Holiday, if the rest of the details are as well executed I will be very happy. You have set a high standard.”

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Posted 10 years ago

“All very easy so far”

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Posted 10 years ago

“The sales lady was very pleasant & knowledgeable, giving me plenty of useful information.”

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Posted 10 years ago

“The man I spoke to on Sunday morning could not have been more helpful - sorry I can't remember his name!”

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Posted 10 years ago

“The man I spoke to on Sunday morning could not have been more helpful - sorry I can't remember his name!”

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Posted 10 years ago

“Very prompt response from the company even on a Sunday. Explained all the pricing structure clearly. Very happy and would recommend then to friends.”

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Posted 10 years ago

“I booked online. It was very easy andI received immediate confirmation by email. I was impressed and very happy with the process.”

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Posted 10 years ago

“The people I talked to were very friendly and helpful. That made making the booking much easier.”

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Posted 10 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews