Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very polite and easy to talk to with a good knowledge of the products and very helpful”

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Posted 9 years ago

“Great one to one service when contacted to confirm and finalize the booking. Would initially have preferred just to book and pay on-line when we had decided on the boat and date we wanted but this option was not offered. That said the callback and service given when taking the booking was a really exceptional and informative making it a good experience I was very pleased with the lady who rang an took and confirmed details. I was, and still am very loath to give my card details over the phone This is something you will have to review, as it is in these days very unusual to give card number and security three digit number over the phone. I was surprised this was not available on a secure website. overall outstanding service from your phone lady.”

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Posted 9 years ago

“Well laid out and informative site. Excellent response. The actual holiday now to prove of the pudding.”

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Posted 9 years ago

“Very helpful and informative person I spoke to. Really knew the boats and canals well”

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Posted 9 years ago

“It was so easy to book. Really looking forward to our holiday next year.”

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Posted 9 years ago

“The whole process was seamless and the advice really useful in ensuring we got the right boat for our needs. Many thanks.”

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Posted 9 years ago

“The pleasant mannered receptionist was friendly, personable and helpful, after two phone calls we were good friends.”

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Posted 9 years ago

“I Spoke to Trudi, who was so helpful, have used you loads of times, easy and friendly service, very pleased !!”

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Posted 9 years ago

“I sent my interest by email on Saturday night and received a response Sunday morning. I spoke to a very friendly representative on the Sunday and all was booked and sorted out on the day. Excellent.”

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Posted 9 years ago

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Posted 9 years ago

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Posted 9 years ago

“I was very pleased when Lesley Richards came on the phone, she had one of the clearest voices I've heard for years, and very precise with the booking details, im getting on a bit and slightly deaf but she was so clear. If the holiday goes the same way I will be over the moon All the best. Mr D G Rostron”

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Posted 9 years ago

“The staff are always very helpful and give good advice if theres anything your unsure about”

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Posted 9 years ago

“The website and online booking was easy to use and informative. Telephone staff very polite and helpful.”

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Posted 9 years ago

“Booking a Waterways Boating Holiday was simple and straight forward even though I was booking from Australia. I had a number of questions which Trudi promptly and efficiently answered. Not knowing the Norfolk area, I also had a couple of other questions, like getting to and from the boatyard if you didn't have a car, on which Trudi offered very helpful advice. All my communications were conducted by email and my questions were answered in a very friendly and helpful manner. Well done Waterways Holidays.”

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Posted 9 years ago

“Thanks for being so helpful and courteous with the booking. Looking forward to the cruise.”

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Posted 9 years ago

“Lady on the phone Saturday morning was very good”

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Posted 9 years ago

“The website is a bit outdated. The information about the boat basis could be better. No maps available on the website, it is difficult to figure out where exactly all the attractions are in relation to the boat basis.”

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Posted 9 years ago

“Found the boat we wanted, booked on line, phoned up, paid deposit. Clear information about the amount payable was given so you understand exactly what is being charged. Quick, easy, and efficient. What more could you ask for.”

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Posted 9 years ago

“The internet site was easy to find and easy to use. The service provided was as promised with the finalisation of the booking also being easy to do. Staff were very courteous to deal with. If the holiday is as good as the booking service was then we are in for a treat. Roll on next August and thank you to everyone concerned.”

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Posted 9 years ago

You are most welcome Mr Clayton and many thanks for your very kind review. We wish you a wonderful relaxing holiday.

Posted 9 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews