Waterways Holidays Ltd Reviews

4.9 Rating 4,500 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really quick and easy, the advisor had all information and was really helpful.”

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Posted 11 years ago

“Iam very pleased how you delt with my bookings thanks”

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Posted 11 years ago

“Very pleased with the way the booking was carried out. It was informative and all our questions were answered. Really looking forward to our holiday .”

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Posted 11 years ago

“Booking was a simple process made pleasant by the friendly and helpfull assistance given By Trudy. All questions were answered in similar manner so a big thank you to an efficient organisation for being so user friendly.”

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Posted 11 years ago

“email and telephone comfirmation of booking and helpful on enquiries”

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Posted 11 years ago

“Easy to do on-line and the follow up call was spot on. Cheers.”

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Posted 11 years ago

“Fast and friendly service”

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Posted 11 years ago

“No problem, Abbie was very helpful”

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Posted 11 years ago

“Quick and efficient everything explained”

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Posted 11 years ago

“Unfortunately I can't remember the lady's name that dealt with my booking but she was very chatty and helpful. She made me feel that the company felt it was very important to make sure customers had all queries answered and were treated in a friendly, helpful manner. She definitely made me even more excited about my holiday. I would recommend this company without hesitation.”

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Posted 11 years ago

“Very prompt and friendly service.”

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Posted 11 years ago

“I spoke with a very friendly and helpful lady who explained everything about the holiday before I made the booking.”

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Posted 11 years ago

“Very easy and straight forward to book - I did call centre and was given very helpful advice all contributing to my decision to book a holiday.”

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Posted 11 years ago

“We arranged our holiday from Australia. Email queries were answered promptly and courteously.”

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Posted 11 years ago

Dear Mrs Welsh, Many thanks for your kind review. Hope you enjoy your visit to the UK and have a fabulous boating holiday!

Posted 11 years ago

“I began to make a online booking when I came across something I was not sure about, so I called the telephone number on the booking form and I am pleased to say that a very pleasant lady completed the booking for me by telephone. If this had not happened I would most certainly have carried on and hired the wrong boat for our particular needs. This kind of customer care has boosted our confidence and we very much looking forward to our holiday in the near future. Thankyou very much, K W Grattage”

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Posted 11 years ago

Dear Mr Grattage, Many thanks for your very kind review. Glad we were able to help you with your phone query - we always love to assist over the telephone if we can and are open 7 days a week on 01252 796400 if you have any other questions. Have a great boating holiday.

Posted 11 years ago

“Very professional, helpful and polite. Offered much useful advice to a first timer. Nothing seemed too much trouble. Booking taken and confirmed speedily and accurately. Looking forward to the 4 day hire. Thanx .”

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Posted 11 years ago

“Very Friendly and helpful team!! Myself and my family are really looking forward to our boating holiday!! thanks Waterways”

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Posted 11 years ago

“The online booking service is incomplete for two reasons. When things are working well, you still have to telephone to confirm the booking and make payment. Secondly, the boat owners do not always keep the service up-to-date, so it's possible for double-bookings to occur. Having said that, the staff on the end of the phone are very helpful and professional. I recommend using the website as a rough guide, and then phoning them up right away.”

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Posted 11 years ago

Dear Mr Kilfedder, Many thanks for your review. Most boats show live availability linked directly to each boatyard booking system. A few smaller operators currently update web availability manually which can occasionally result in a short delay if a boat is booked out of hours. We are continually working to complete integration of the few smaller remaining operators without auto update. I am pleased that we managed to find you an alternative date on your requested boat with a special offer price and wish you a great boating holiday.

Posted 11 years ago

“very easy to understand website and very easy to book and a lovely member of staff rang me next day, went through all the details and confirmed the booking.”

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Posted 11 years ago

“It was my first dealing with WATERWAYS co. and indeed hiring a barge thank you for making it easy,I hope the holiday goes as well John Tuck”

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Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,500 reviews