Waterways Holidays Ltd Reviews

4.9 Rating 4,500 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

Write Your review

Tell us how Waterways Holidays Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“People on the phones were very helpfull .”

Helpful Report

Posted 11 years ago

“Very quick and friendly service. All sorted out to my satisfaction. Very well explained.”

Helpful Report

Posted 11 years ago

“I reserved online and I was called back the very next day. I was unable to take the call but when I rang back I spoke to Nigel who was reall helpful and spoke me through the booking process clearly and was very patient when I realised I had filled out some of the original questions incorrectly! I was very happy with the service and couldn't fault it. I am really looking forward I my trip!”

Helpful Report

Posted 11 years ago

“I was pleasantly impressed by the fast responses, thoroughness and efficiency of your booking service,”

Helpful Report

Posted 11 years ago

“Great customer service, very patient and understanding. Would definitely recommend to anyone.”

Helpful Report

Posted 11 years ago

“Very straightforward process to book.”

Helpful Report

Posted 11 years ago

“Excellent and prompt service. Staff very helpful and informative.”

Helpful Report

Posted 11 years ago

“1st time customer and I have to say what a great company to deal with! Reserved a boat on their website (which was easy to use) late in the evening and received a call from them before midday the following day to confirm the booking. The staff know their stuff and have customer service nailed perfectly (which is rare in this day and age). Everything was explained clearly and in a very friendly manner...nothing was too much trouble..any questions i had were answered straight away, making the whole process reassuringly stress free. The best way to describe Waterways Holidays is like having a smile on the other end of the phone..other companies take note, the benchmark has been set! Many thanks.”

Helpful Report

Posted 11 years ago

“Looked on the internet and found this fantastic company, looked through their fleet and quickly found our ideal boat, a small 2 berth cruiser. Booked our 7 day break on-line and our holiday was confirmed via e-mail within minutes. Next day I was called by the company and spoke to a lovely young lady called Abbie, she immediately confirmed our booking and processed our payment and made this part as painless as possible. An itinerary was provided and everything confirmed, any question asked of Abbie was dealt with professionally and with a much needed sense of humor. I cannot rate the treatment we have received so far highly enough, thanks not only to Abbie but to all the others behind the scenes. Duncan Dalgleish.”

Helpful Report

Posted 11 years ago

“Pleasant and helpful lady helped me book a boat suitable for two couples and a one year old. Very satisfied with the booking process. Have yet to take the holiday.”

Helpful Report

Posted 11 years ago

“Very quick to talk to someone,was not holding on the phone,found the guy l was talking to very helpful and easy to talk too,”

Helpful Report

Posted 11 years ago

“Friendly and efficient, what more do you need ?”

Helpful Report

Posted 11 years ago

“Very clear about what is included (which is pretty much everything), just had to wait until the next morning to confirm the booking by phone (booked on line in the evening), but got through straight away to very nice & helpful member of the team”

Helpful Report

Posted 11 years ago

“The booking process was very quick, on the enquiry form it stated that a response could take up to 7 days, I was surprised to get a response the next day. The other lovely surprise was in the response it said that the booking would be held for 24 hours. I forgot to phone back but I got a phone call from Waterways the next day. Hope our holiday is as smooth and enjoyable as the booking process. Thank you”

Helpful Report

Posted 11 years ago

“The online booking process was simple and the following day we were able to discuss payment and arrival details with a helpful member of your team. Very impressed with service”

Helpful Report

Posted 11 years ago

“Very easy to book. Abby took our booking and phoned me straight back to confirm it. Everything I needed to know was explained clearly and I had a confirmation e-mail immediately. Very good customer service.”

Helpful Report

Posted 11 years ago

Dear Mr Crisp, Than you for your very kind review - we wish you a great holiday!

Posted 11 years ago

“Answered phone very quickly, were very informative and efficient.”

Helpful Report

Posted 11 years ago

“One of the best companies to deal with, lady was very helpful and patient which when you are older means a lot especially if computers are involved, not my era I,m afraid. Would definitely use the company again. Thanks once again. Maureen Hird”

Helpful Report

Posted 11 years ago

Hi Maureen, Many thanks for your very kind review - it's always so nice to receive such positive feedback - have a great holiday!

Posted 11 years ago

“I found the process of booking our holiday surprisingly easy and the owners contacted us almost by return.”

Helpful Report

Posted 11 years ago

Dear Mrs Wrigley, Thank you for your review - glad you found the booking process easy. Have a fabulous holiday

Posted 11 years ago

“Friendly and polite staff who catered for all my booking requirements.”

Helpful Report

Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,500 reviews