Waterways Holidays Ltd Reviews

4.9 Rating 4,548 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,548 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy and straight forward to book - I did call centre and was given very helpful advice all contributing to my decision to book a holiday.”

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Posted 12 years ago

“We arranged our holiday from Australia. Email queries were answered promptly and courteously.”

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Posted 12 years ago

Dear Mrs Welsh, Many thanks for your kind review. Hope you enjoy your visit to the UK and have a fabulous boating holiday!

Posted 12 years ago

“I began to make a online booking when I came across something I was not sure about, so I called the telephone number on the booking form and I am pleased to say that a very pleasant lady completed the booking for me by telephone. If this had not happened I would most certainly have carried on and hired the wrong boat for our particular needs. This kind of customer care has boosted our confidence and we very much looking forward to our holiday in the near future. Thankyou very much, K W Grattage”

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Posted 12 years ago

Dear Mr Grattage, Many thanks for your very kind review. Glad we were able to help you with your phone query - we always love to assist over the telephone if we can and are open 7 days a week on 01252 796400 if you have any other questions. Have a great boating holiday.

Posted 12 years ago

“Very professional, helpful and polite. Offered much useful advice to a first timer. Nothing seemed too much trouble. Booking taken and confirmed speedily and accurately. Looking forward to the 4 day hire. Thanx .”

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Posted 12 years ago

“Very Friendly and helpful team!! Myself and my family are really looking forward to our boating holiday!! thanks Waterways”

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Posted 12 years ago

“The online booking service is incomplete for two reasons. When things are working well, you still have to telephone to confirm the booking and make payment. Secondly, the boat owners do not always keep the service up-to-date, so it's possible for double-bookings to occur. Having said that, the staff on the end of the phone are very helpful and professional. I recommend using the website as a rough guide, and then phoning them up right away.”

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Posted 12 years ago

Dear Mr Kilfedder, Many thanks for your review. Most boats show live availability linked directly to each boatyard booking system. A few smaller operators currently update web availability manually which can occasionally result in a short delay if a boat is booked out of hours. We are continually working to complete integration of the few smaller remaining operators without auto update. I am pleased that we managed to find you an alternative date on your requested boat with a special offer price and wish you a great boating holiday.

Posted 12 years ago

“very easy to understand website and very easy to book and a lovely member of staff rang me next day, went through all the details and confirmed the booking.”

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Posted 12 years ago

“It was my first dealing with WATERWAYS co. and indeed hiring a barge thank you for making it easy,I hope the holiday goes as well John Tuck”

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Posted 12 years ago

“Very helpful and knowledgeable.”

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Posted 12 years ago

“Very quick friendly service ...with lots of personal holiday experience advice about the area from waterways....fab!”

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Posted 12 years ago

“All I spoke to were very helpful & suggested alternatives to my initial request, to negate a particular situation.”

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Posted 12 years ago

“Contact & confirmation was prompt and pleasant- website is dated/clunky not smart phone friendly.”

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Posted 12 years ago

“Easy booking process. The call back for payment was speedy and efficient. staff were courteous and had a good knowledge of the Broads and what to expect on a Broads boating holiday.”

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Posted 12 years ago

“Very helpful staff. Quick to call back, booking was made very easy. Would defiantly recommend! Thank you.”

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Posted 12 years ago

“Easy online booking system and excellent phone booking confirmations. V.good service”

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Posted 12 years ago

“Following my enquiry I was contacted very soon by telphone and advised of the options available. After agreeing to the holiday information was emailed to me next day which filled in all the gaps. really professionally administered. David B”

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Posted 12 years ago

“Staff very helpful and friendly. welcome pack is great for starter boaters!”

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Posted 12 years ago

“The booking clerk was very knowledgable and efficient, all questions were answered to a very high standard and I felt very happy with the whole experience.”

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Posted 12 years ago

“Efficient, prompt response from Sharon, who took time to check availability and the best price for what I wanted. Friendly and knows her stuff! Would recommend.”

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Posted 12 years ago

“Very easy to book, had all my questions answered, booking person very well informed, and very nice. Isabel”

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Posted 12 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,548 reviews