Waterways Holidays Ltd Reviews

4.9 Rating 4,531 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,531 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely friendly and professional service. The lady I spoke to on the phone could not have been more helpful. I appreciated the way the same person answered the phone (without a delay or a queue) and was able to deal with what I needed without having to pass me to someone else. A much more personable experience than with many companies.”

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Posted 9 years ago

“They are extremely helpful and very pleasant to talk to. Very efficient. Would recommend to anyone.”

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Posted 9 years ago

“Very upset that a 5% booking discount over a group booking was offered, but out of 3 boats in the party could only offer to 2 and we were offered nothing. Surely an offer like this should be spread evenly across the whole booking. I think its disgraceful and based on this would not book again”

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Posted 9 years ago

Dear Mrs Shaw, Many thanks for your feedback. Each special offer is set by the operator of your chosen boats. In this instance your operator offers a multiboat booking discount equivalent in value to 5% of the hire cost of the second and third boats for a three boat booking. This discount is normally shared across all three boats as it is in effect treated as a single booking for three boats. I will pass your disappointment to your boat operator and thank you for taking the time to leave your feedback which is always really appreciated in order to help us improve our customer service. Nigel

Posted 9 years ago

“Very quick reply, and everything sorted very speedily, thanks”

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Posted 9 years ago

“Very efficient booking on line”

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Posted 9 years ago

“Friendly helpfull staff who made the booking process easy”

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Posted 9 years ago

“To be honest would have give you 5 stars . The only reason I didn't is because ,someone was meant to email the next day and didn't . I later found out she was off sick . So someone should have checked her emails . However Zoe was brilliant and sorted my holiday within minutes , so 5 stars for her . This is first time I have used you guys , and will from now on .”

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Posted 9 years ago

“Easy and friendly”

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Posted 9 years ago

“Excellent service; really useful materials beforehand, stress-free booking procedure. Outstanding service - will certainly use you again! Thank you”

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Posted 9 years ago

“The service was competent and helpful.”

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Posted 9 years ago

“I was called back the very next morning after my enquiry and everything was explained perfectly the lady even held my reservation whilst I checked the other party members were available”

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Posted 9 years ago

“Easy to use website, very friendly staff ... what more do you need ...”

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Posted 9 years ago

“Very informative and friendly”

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Posted 9 years ago

“Excellent response to my enquiry. Prompt call to confirm booking. The member of staff I spoke with was pleasant and efficient. Email confirmation very useful. We are looking forward to an enjoyable break on Viviene”

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Posted 9 years ago

“Easy process to book although would have rated 5star if could have completely booked online. However phone booker was very helpful”

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Posted 9 years ago

“I spoke with a warm and friendly person who made the booking process straightforward and easy.”

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Posted 9 years ago

“I spoke with a warm friendly person who made the booking process very straightforward and easy.”

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Posted 9 years ago

“The web site was very easy to navigate around and informative. When I spoke to the company over the phone they were all very helpful and friendly,”

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Posted 9 years ago

“Clear website, all the details available, very quick response to to booking. My wife and I spoke to two different ladies, both spoke clear natural English, were extremely capable and seamlessly progressed our booking (dealt with one then had to call back and dealt with the other). The booking process was effortless - Thanks! would deffinately recommend.”

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Posted 9 years ago

“Very pleasant booking experience, talked to a lovely lady who answered all my questions fully,”

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Posted 9 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,531 reviews