Waterways Holidays Ltd Reviews

4.9 Rating 4,428 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

Write Your review

Tell us how Waterways Holidays Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We haven't had our holiday yet but the booking process couldn't have been easier. I spoke to Nigel at Waterways and he was very helpful. This is the first time that we have booked a narrowboat holiday so I had a lot of questions which were answered with enthusiasm and great knowledge of the holiday. Nigel was very informative and now I am looking forward to celebrating my husbands birthday on one of your boats.”

Helpful Report

Posted 7 years ago

“Great on the phone, quick to answer and respond. A pleasure to deal with.”

Helpful Report

Posted 7 years ago

“So fast efficient and friendly very good”

Helpful Report

Posted 7 years ago

“I was pleased for the advice to book my transport first and to be able To hold my booking for 48hours.”

Helpful Report

Posted 7 years ago

“Made the reservation quite easily -- surprised tho' that no payment details taken at booking stage. Got e-mail from company immediately which was followed up by very helpful personal contact over the phone to finalise the booking. Excellent”

Helpful Report

Posted 7 years ago

“Havnt been yet so can't really be honest!!”

Helpful Report

Posted 7 years ago

“The lady that I spoke to was extremely friendly and helpful. Made me feel like I had made the right decision to book.”

Helpful Report

Posted 7 years ago

“Quick and efficient response; could handle my questions without delay. The downside was that there was an error in the T&Cs which was addressed when I questioned it but makes me wonder what other problems there might be that I haven't spotted (after all how many customers read the T&Cs?).”

Helpful Report

Posted 7 years ago

“Effective website and efficient booking system”

Helpful Report

Posted 7 years ago

“Very easy booking process. Would have been nice though when I booked as Mrs and paid for the holiday that the survey was addressed to me and not my husband. I thought these years of sexism were behind us but obviously not with Waterway holidays”

Helpful Report

Posted 7 years ago

Dear Mrs Kneen, Many thanks for 5 star review and I am so sorry that the survey was addressed to 'Mr' in error. This was simply a typo in the 'title' drop-down selector in our email and we always address any correspondence to the lead name on the booking which should have read 'Mrs'. Have a fabulous holiday and sorry again for any offence caused by our error. Kind regards. Nigel

Posted 7 years ago

“Booking our holiday was made simple and easy. We look forward to boating trip later in the year”

Helpful Report

Posted 7 years ago

“Very helpful call handler. Would have been helpful to suggest most convenient time and number to confirm booking. Lots of information given regarding holiday- need to find this information in writing to refer to nearer the time. Thank you”

Helpful Report

Posted 7 years ago

“Very quick and easy to understand agents explained everything well”

Helpful Report

Posted 7 years ago

“No fuss and straightforward with bits of additional useful info thrown in.”

Helpful Report

Posted 7 years ago

“Helpful friendly straightforward”

Helpful Report

Posted 7 years ago

“Booked on line, someone called the next day to confirm booking and explained every thing and how to pay,”

Helpful Report

Posted 7 years ago

“Easy to book and good service fast, efficient.”

Helpful Report

Posted 7 years ago

“Great quick easy booking :-)”

Helpful Report

Posted 7 years ago

“Communication was very quick, efficient and professional, thank you.”

Helpful Report

Posted 7 years ago

“Simple to book following a call back and straight forward information.”

Helpful Report

Posted 7 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,428 reviews