Waterways Holidays Ltd Reviews

4.9 Rating 4,505 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,505 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Following my initial on-line enquiry (Saturday night) we received an e-mail and couple of calls on Sunday to confirm the booking. I was unavailable at the time but clear messages and text were left on my mobile so that I could call back, which I did. I thought this was a quick response and generally it was excellent. My initial call was with a chap called Nigel and he quickly established good report. He confirmed that the boat we had in mind was available and checked to confirm full details of the dates, price, fuel, cabin layouts, dogs, insurance, any extras, etc. What I thought was special was the way he discussed my varied boating experience. Although I am a novice in canal boating he assured me that with care the canal boat experience would be ideal for the family holiday that we were planning. Nigel put me at ease. He also gave tips on where I could find extra info e.g. u-tube. So all in all an excellent start and I am looking forward to the holiday. John Turner”

Helpful Report

Posted 11 years ago

“Very helpful and knowledgeable staff”

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Posted 11 years ago

“very helpful,all questions were answered politely.”

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Posted 11 years ago

“Very quick and easy ,the call taker was very informative and a pleasure to deal with and talk too ,excellent service thanks”

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Posted 11 years ago

“Very pleasant, knowledgeable and efficient staff. A model of good customer service. Hope the holiday is as good.”

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Posted 11 years ago

“Booked online after 5pm and somebody called me up within 15 minutes. Very helpful and better prices than if I had booked directly with the boat provider.”

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Posted 11 years ago

“Very efficient helpful and Informative. Couldn't aske for more.”

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Posted 11 years ago

“Very helpful support over the telephone and very responsive to my initial inquiry - proposed lots of useful alternatives.”

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Posted 11 years ago

“Friendly and helpful phonecall with plenty of information. Clear and efficient.”

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Posted 11 years ago

“Easy to use website followed up by phone call from the boat hire company the same day. Very friendly and helpful.”

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Posted 11 years ago

“excellent customer service”

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Posted 11 years ago

“This was a quick, seamless transaction in which Trudi even managed to add a bit of a personalised touch, something usually missing in internet bookings. This was well done.”

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Posted 11 years ago

“very easy to get booking and staff are very pleasent”

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Posted 11 years ago

“Friendly, prompt and efficiently booked”

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Posted 11 years ago

“I found it very easy to book my holiday and the lady that i spoke to over the phone was realy friendly and helpfull.”

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Posted 11 years ago

“Waterway holidays are the nicest people I have dealt with, they are polite & extremely helpful it's a 10/10 from me for excellent customer services”

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Posted 11 years ago

“Your website was easier to use than other websites that I looked at. That's why we chose you!”

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Posted 11 years ago

“the girls know there job and put me at ease because this is my first time”

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Posted 11 years ago

“Very helpful, easy and friendly service”

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Posted 11 years ago

“Website easy to use. Staff really friendly and helpful when I phoned up with some queries. Easy to make a booking and quick responses from the company via email and phone. Would definitely use them again.”

Helpful Report

Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,505 reviews