Waterways Holidays Ltd Reviews

4.9 Rating 4,486 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,486 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very helpfull”

Helpful Report

Posted 9 years ago

“As a party of first timers (4 adults and 1 dog) I phoned rather than booked on line as i had a few queries regarding type of boat, route etc. Cannot remember the name of the lady I spoke to but she was extremely pleasant and helpful, totally understood our needs. Booking process was easy, small deposit taken and the balance due shortly before we go. Have been sent a couple of confirmation e mails with more details of the boats facilities and a link to a video of what to expect. Particularly liked at the end of the list of suggestions of what to take......." a sense of humour" Our group may not have many boating skills but we have that in bucket loads so rain or shine I'm sure we will have a great time!”

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Posted 9 years ago

“Easy and very friendly booking service. Will review the holiday and hope it will be as good as it looks.”

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Posted 9 years ago

“Excellent customer service. Very impressed . Would recommend .”

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Posted 9 years ago

“Very quick and helpful”

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Posted 9 years ago

“Our boating holiday booking experience went well and only took a few minutes over the phone. The lady who took the booking was very friendly and polite.”

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Posted 9 years ago

“I initially booked the wrong boat, there was no problem at all changing the booking which I thought may be an issue. The lady on the phone was very polite and helpful, all in all very satisfied. Craig”

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Posted 9 years ago

“Very efficient and helpful service, Trudi has been brilliant!! Lesley Nuttall 20/1/16”

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Posted 9 years ago

“Very prompt and helpful.”

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Posted 9 years ago

“I found the whole process very easy, from start to finish. I spoke to Trudi first and she was very friendly, helpful and answered all the questions I had. The second time I phoned I spoke to a man who was able to find my request and help me with payment. Email contact was clear and easy. I would definitely recommend Waterways to my friends.”

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Posted 9 years ago

“Easy to book the boating holiday and received a call back the next day to confirm booking.”

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Posted 9 years ago

“Very polite, pleasant member of staff helped out with a small query before final booking and set everything in train painlessly. Hope the holiday goes as well. Thank you.”

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Posted 9 years ago

“very helpful”

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Posted 9 years ago

“Easy site to use, once booked on line staff call you to confirm booking, staff very polite and knowledgeable. Haven't yet been on holiday, so cannot comment on the boat its self, but so far happy.”

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Posted 9 years ago

“Very helpful!”

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Posted 9 years ago

“Spoke to Nigel when enquiring. Excellent manner, knowledgeable and very helpful. Didn't feel rushed and he answered all questions with total confidence and professionalism but with the right amount of warmth and friendliness. Hopefully the holiday will be the same experience.”

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Posted 9 years ago

“Very helpful with good knowledge of boats and how suitable they were for our requirements. Came up with several alternatives for us to consider and listed pros and cons of each so we could make an informed decision. Booking process was straightforward and people we dealt with were friendly and keen for us to find a holiday we would enjoy rather than any hard sell process.”

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Posted 9 years ago

“One of the easiest online booking's I've done, very straight forward and simple to do. Good follow up contact to pay deposit, everything well explained, very friendly and knowledgeable people to deal with. Lets hope the boat matches up, no reason to think it wont.”

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Posted 9 years ago

“Website - very good for booking and finding out information. Emails with questions - again very good - quick at responding to help with information we needed. We are looking forward to our canal trip in June!”

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Posted 9 years ago

“Booked a reservation on line and within minutes received a call to confirm the dates were available. I Spoke to a charming lady who was able to answer my questions and gave me information required. I made the booking over the phone and paid the deposit, couldn't have been easier.”

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Posted 9 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,486 reviews