Waterways Holidays Ltd Reviews

4.9 Rating 4,545 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,545 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke to Trudi, she was very friendly and helpful.”

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Posted 12 years ago

“The response to our booking request was fast and efficient.”

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Posted 12 years ago

“Staff who answered my phone call were very friendly and helpful a very enjoyable experience”

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Posted 12 years ago

“hi”

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Posted 12 years ago

“Very helpful, friendly and accomodating. Made booking easy and hassle free.”

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Posted 12 years ago

“very helpful, friendly and polite staff”

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Posted 12 years ago

“Very good customer service!”

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Posted 12 years ago

“Pleasant, accommodating and knowledgable booking service. The people I spoke to were well informaed and clearly had a system which worked efficiently as I spoke to 3 different people and they were all equally well informed pleasant and polite. I hope the holiday is as good as the reservation service - I'm sure it will be.”

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Posted 12 years ago

“Very easy to book the service was fantastic, would recommend using again.”

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Posted 12 years ago

“Very good service.”

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Posted 12 years ago

“Quick and easy booking. Now looking forward to the holiday!”

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Posted 12 years ago

“call-back was prompt, clear, and informative”

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Posted 12 years ago

“Excellent service :)”

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Posted 12 years ago

“Completed online reservation request form and about an hour later got call to pay deposit. I was unable to do this right away at that time due to pre arranged appt. I was assured that my boat was reserved for me and would be held until I was able to pay. The next day I called them and an email was sent giving all details of how to pay. I advised them that we were novices and was not sure which route we should take and lots of friendly, helpful advise was given.”

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Posted 12 years ago

“Absolutely brilliant..!!! So very knowledgeable - excellent advice - enthusiastic - reassurance and patient. The process has been so so enjoyable as I am sure the holiday will be - it has renewed my faith UK customer service. Waterways must obliviously take care of its people... this has been reflected in the care Abbie has taken over my booking me - thank you. Wish you all the very best for 2014 ... keep up the excellent work..!! Caroline Archer”

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Posted 12 years ago

“Clear pricing on website. Pleasant and polite return call following booking, with lots of helpful information regarding suggested routes, places to eat etc.”

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Posted 12 years ago

“Very friendly and helpfull staff on the telephoneline. All questions patiently answered and invitaiton to come forward with further inqueries.”

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Posted 12 years ago

“Found the online chat option very helpful as i could talk to an operator in my lunch without the rest of the office hearing my conversation. Staff very helpful.”

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Posted 12 years ago

“Fast and Freindly service Thank you”

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Posted 12 years ago

“The booking experience itself was excellent. A lady gave her name and left a very clear message on our answerphone with all appropriate details and repeated the contact number at the end. The call quality was clear. When I called back the phone was answered almost immediately by Nigel and I was taken through the booking process without problems in a very professional manner. Nigel then sent a confirmation email with full details followed by an email with the contract from Anglo Welsh. Don't change the procedure or staff in any way. The only small complaint that I do have is nothing to do with the booking but with the original advert and price on your website which I felt could have been more 'up front' with the costs which had to be clarified by your staff when we booked. .”

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Posted 12 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,545 reviews