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Waterways Holidays Ltd Reviews

4.9 Rating 4,426 Reviews
100 %
of reviewers recommend Waterways Holidays Ltd
4.9
Based on 4,426 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Waterways Holidays Ltd Reviews

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

Write Your review

Waterways Holidays Ltd 4 star review on 15th July 2024
Ms Livengood
Waterways Holidays Ltd 5 star review on 29th June 2024
Mr Widdowson
Waterways Holidays Ltd 5 star review on 19th May 2024
Mr Sowden
Waterways Holidays Ltd 4 star review on 30th July 2022
Janine Hudson
Waterways Holidays Ltd 5 star review on 7th July 2022
Mr Moat
Waterways Holidays Ltd 5 star review on 19th April 2022
Anonymous
Waterways Holidays Ltd 5 star review on 19th April 2022
Anonymous
24
Anonymous
Anonymous  // 01/01/2019
Simple enough but couldnt find a way to share the potential holiday using a url so had to send images using messenger which was a bit of a faf. You assume that interested parties are in the same location which in my case we were not. Would prefer an online payment process to giving card details to someone over the phone.
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Posted 4 days ago
Thank you for your four star review and providing us with your feedback regarding your booking experience. We do welcome all feedback to improve our website and service. We are happy to provide a link to a particular holiday to share with the group if requested, but take on board your comments and will look into improving this in the future. I hope you have a great boating holiday. Best wishes, Abbie
Posted 3 days ago
At first I was a bit frustrated that I couldn't complete my booking and pay the deposit in one go on online and had to wait for a phone call during office hours. But the call came through at a time when I was able to take it and the lady I spoke to immediately asked if it was a convenient time so I know I could have rearranged if necessary, and it was clearly important to be able to speak to eachother in order to confirm the availability for our request and to give me some vital information as well as take the card payment for the deposit and for me to be able to ask a few questions. Our trip isn't for another 8 months but I already feel very well informed and supported for what will be our first ever boating holiday.
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Posted 2 weeks ago
We have used Latelink for all but one sailing. We love the impromptu convenience of searching all boats in one location.
Waterways Holidays Ltd 4 star review on 15th July 2024
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Posted 2 months ago
After an initial problem with the steering on the boat we originally ordered, they upgraded us to a better boat. They were very good and friendly throughout, and we would have been under way within 30min. But we decided to stay and have a good look up there.
Waterways Holidays Ltd 5 star review on 29th June 2024
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Posted 3 months ago
I can’t comment on the holiday, but they have my title/gender wrong in this email. I have already rang to have this corrected after booking. A bit offensive to say the least!
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Posted 4 months ago
Dear Mrs Cole Please accept our sincere appologies for the typo in our email booking confirmation. It was human error and certainly not our intention to cause any offense. We wish you a fantastic holiday
Posted 4 months ago
Good experience. The lady who rang me to confirm the booking was excellent. The website however is tedious - could do with better filters and the facility to bookmark. Twice I lost the boat we'd been looking at (and never found it again)
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Posted 10 months ago
Thank you for your feedback. We are always looking to improve our website - any useful filters you would like us to add please email web@waterwaysholidays.com. I hope you have a lovely holiday.
Posted 10 months ago
Magical relaxed weekend.
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Posted 11 months ago
Very helpful staff went above and beyond
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Posted 11 months ago
Thank you Mr Claxton. Have a wonderful holiday
Posted 11 months ago
An excellent booking set up; quickly dealt with a booked by very friendly staff. A super holiday followed. I will definitely using Waterways Holidays again
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Posted 11 months ago
So pleased that you really enjoyed your holiday 😀. Thank you for taking the time to leave us your feedback Miss Forster
Posted 11 months ago
Easy to book straight forward no problems encountered
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Posted 11 months ago
Thank you so much for your 5 star review Mr Hill
Posted 11 months ago
had an online chat with Trudi first of all who answered the questions I needed to ask with regards to the Boat and booking. I then rang and spoke to Trudi and booked the Burslem Boat for myself and other family members. Trudi was very helpful and she knew exactly what we wanted and had the experience to answer any questions we asked as we are novices .
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Posted 11 months ago
We made a reservation and had a email back to say someone would call ASAP. A Heather did call it was a simple process booking she was very friendly and helpful great service.
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Posted 1 year ago
No problems. Wywern were exellent.
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Posted 1 year ago
Booked my holiday on line and was called to explain details and take payment. I asked a few questions and was given answers by a very informative person. Great experience
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Posted 1 year ago
Great fun!
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Posted 1 year ago
Thank you for your 5 star review Mr Bateson.
Posted 1 year ago
Simple booking process, efficient and friendly response
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Posted 1 year ago
Thank you for your kind review Mrs Williams.
Posted 1 year ago
We live in NZ so booking a trip in English pounds was a bit daunting. However, the team at Waterways answered all our questions from can we store our suitcases as travelling around Europe to access to teatowels, towels and dishcloths. We have now paid half of the cost and look forward to travelling to England and experiencing the English way of life on a canal boat.
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Posted 1 year ago
Thank you so much for your lovely feedback Mrs Donaldson. We hope that you really enjoy your visit to the UK and especially your canal boat holiday.
Posted 1 year ago
Mark was very good at explaining most helpful.
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Posted 1 year ago
Very happy with the out come
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Posted 1 year ago
Thank you.
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Posted 1 year ago
Dear Mr Klaassen, Sorry for the confusion, as per our chat we have asked the boat owner to refund the £70.00 cancellation protection for you. I hope you have a lovely holiday, Abbie
Posted 1 year ago
Waterways Holidays Ltd is rated 4.9 based on 4,426 reviews