This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Under an hour
queries resolved in
How would you rate
"waterways holidays are always easy to deal with, we have booked 4 holidays through them and have found them helpful and great value."
"Good information available regarding boats and routes.
Easy booking via website and return email with provisional booking.
Rang next day to confirm details and information sent by return email detailing boat, holiday information and payment.
Happy with whole process."
"Quick to get in touch, polite and efficient service"
"Excellent experience - especially with Trudi being fantastically helpful! Thanks for sorting us a brilliant boat out and especially for your route advice Trudi!"
"I received a call very shortly after booking online, which was simple to do. The caller was very friendly, explained everything and answered all my questions clearly. If the holiday is as good as the booking experience we are in for a good time."
"A very good service throughout. We will be back in the Springtime Thank you."
"Quick phone call and had all my questions answered
Booked up and looking forward to it"
"Very helpful with lots of alternatives and advice"
"Very quick reply to my enquiry. Very friendly and knowledgeable."
"I have found all the staff to be very friendly and helpful"
"Very helpful staff and ease of booking"
"Very polite and knowledgeable about the boats. Made sure I knew about the side entrance and steep steps etc. I was very impressed!! Could not do enough to help and was so pleasant to chat with too. Highly recommended."
"I needed to check some details by phone. Immediate and helpful response and it was clear they had all necessary details at their fingertips so obviously the system works well. 10\10!"
"Very straight forward and easy"
"The staff were very helpful and efficient."
"Staff are very attentive and polite when booking. Plenty of choice."
"Good clear communication , very friendly and helpful. Immediate response to queries."
"Trudi customer service was excellent!"
"Very friendly and knowledgeable staff. Made an on line enquiry and was called back to complete booking at time requested .Third time of using them and always found them totally reliable."