How would you rate
"Very straightforward online booking process was followed up with a friendly phone call from Waterways Holidays late on the Sunday afternoon we’d booked the holiday to complete our reservation and take our deposit payment. Since we live in Portugal that’s quite the long distance call, and it saved me having to call them on Monday. Overall I am very impressed by the friendly and efficient service of both Waterways Holidays as the broker, and Herbert Woods, the boat yard, who immediately followed up by email to confirm. We have used Herbert Woods before and we were completely satisfied with the service we received. Over all five stars and very, very happy customers :)"
"Very prompt response to initial enquiry (less than an hour), and a very helpful & friendly telephone call with all questions knowledgeably handled plus further information provided. Follow up email and post all received promptly and efficiently - comprehensive information pack."
"very helpful and obliging everything was explained very well,and nothing was overlooked great to deal with you"
"Booking was easy and the staff helped me choose the best boat for the holiday we wanted."
"As soon as you opened for business the day after I booked online, your representative telephoned to ensure that I knew what I had booked, to gently find out what I knew about boating holidays, to explain all the options and,of course, to take the deposit. Very good service."
"It was such good fun being in charge of our narrow boat Audrey, she was very comfortable."
"Just booked. So far, so good!"
"Rang me back pretty quickly after I'd made the online reservation and the lady was very helpful all round and made sure all my questions were answered and more."
"Good telephonist expleaned everything well could not for better"
"Quick thorough correspondence."
"Although not having the holiday yet(which we hope is going to be great), the process of booking was very easy and painless.
We were told someone would ring us and confirm the booking and they did!
If the holiday is as good as the booking then there should not be a problem."
"Very helpful and informative."
"Very easy to deal with, good communication."
"Simple, easy friendly booking process"
"The service was quick and easy and when I phoned to confirm they were so helpful and friendly"
"Helpfull response, on a Sunday, easy to book, and hopefully a great holiday!"
"Polite. Helping us beyond our expectations ."
"Very clear and easy to use website. Straight forward booking system which was quickly followed up by a breif courtesy call from Gemma, to confirm receipt of our booking and answering any additional questions I had. The confirmation e- mail was received shortly after this call with some very helpful attachments about the holiday."
"Gave a really good overview of boats available and very helpful/friendly service. Thank you."