This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Under an hour
queries resolved in
How would you rate
"Quick phone call and had all my questions answered
Booked up and looking forward to it"
"Very helpful with lots of alternatives and advice"
"Very quick reply to my enquiry. Very friendly and knowledgeable."
"I have found all the staff to be very friendly and helpful"
"Very helpful staff and ease of booking"
"Very polite and knowledgeable about the boats. Made sure I knew about the side entrance and steep steps etc. I was very impressed!! Could not do enough to help and was so pleasant to chat with too. Highly recommended."
"I needed to check some details by phone. Immediate and helpful response and it was clear they had all necessary details at their fingertips so obviously the system works well. 10\10!"
"Very straight forward and easy"
"The staff were very helpful and efficient."
"Staff are very attentive and polite when booking. Plenty of choice."
"Good clear communication , very friendly and helpful. Immediate response to queries."
"Trudi customer service was excellent!"
"Very friendly and knowledgeable staff. Made an on line enquiry and was called back to complete booking at time requested .Third time of using them and always found them totally reliable."
"Lesley and Zoe were both so very helpful in guiding us on our first narrow boat holiday booking. They both gave plenty of information on where to go, what to do and assisted us every step of the way."
"First time I have booked a canal holiday the staff were very helpful and informative giving me excellent advice. I have no problem recommending the company to others"
"Immediate response to my email. Full explanation as what I was getting and what I needed to do. Helpful and friendly"
"I had an excellent experience with this company. Trudi gave me lots of very good solid advice on which route to do and which boat suited our needs. She even sent me my own personal route including the pubs to go to!"
"Polite and efficient staff with excellent customer service.
I would book again in the future"