Waterways Holidays Ltd Reviews

4.9 Rating 4,547 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,547 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking online was a simple process.. Trudi called the following morning to confirm, take payment and answer any questions we had. She went through the arrival process at the boatyard thoroughly and sent a confirmation email promptly. An exceptional service, thankyou!”

Helpful Report

Posted 2 days ago

“Last year I booked with waterways holidays and after doing the online booking form I received a phone call in order to pay the deposit and clarify any points. This year I was sent a text and told to Ring then before 4 pm the following day or risk losing the booking. When I rang I was informed the 25% deposit was in fact 25% of the original price before the reduction and consequently this was more than I was anticipating paying having read the terms and conditions. Nowhere does it make this clear. I was told I would receive an email confirmation of the deposit payment and booking. That call and payment was made on the Monday and by the Friday I had received no such confirmation offend again and was told that this should come directly from the hire company and call would be made to follow it up. One day later I still have not received any receipt for the payment which has been taken and I don’t have any confirmation of the booking. The terms and conditions repeatedly referred to the confirmation of the booking however since I don’t have this I’ve currently paid out over £500 and have absolutely nothing in writing to confirm that the holiday is booked and a deposit has been received.”

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Posted 1 week ago

“The boat was well equipped and easy to operate. Overall good value for money.”

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Posted 1 week ago

“This is my 2nd time booking with waterways Very easy to book, The novice , intermediate and experienced route planner is good and helps me with planning my route overall very good to use would recommend to friends and family”

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Posted 1 week ago

“Easy to book and very helpful Fast response contacted following day from provisional booking”

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Posted 1 week ago

“Excellent friendly voice on the phone.She explained everything.”

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Posted 1 week ago

“Good service price and options available”

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Posted 2 weeks ago

“Dry easy and supportive”

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Posted 3 weeks ago

“Quick response and friendly communication. Very happy with everything.”

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Posted 3 weeks ago

“Mark was Very helpful and informative,it was a pleasure to talk to him,we are all looking forward to are holiday.Thank you”

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Posted 1 month ago

“Spoke to lady staff, both very plesent & knowledgeable, also explained everything carefully”

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Posted 1 month ago

“I WAS SUPER IMPRESSED BY THE WHOLE EXPERIENCE. THE STAFF WERE WONDERFUL AND SO WAS THE BOAT.”

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Posted 1 month ago

“Easy booking, and helpful staff”

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Posted 1 month ago

“Fantastic personal service from Manager and her team. Highly organised with excellent communication throughout. Can highly recommend this company”

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Posted 1 month ago

“It was wet.”

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Posted 1 month ago

“Trudy was very helpful explaining everything to me during the booking process .”

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Posted 1 month ago

“I made my booking through Trudi who was incredibly helpful, knowledgeable and delightful for deal with. If my stay on the narrowboat in August is anything approaching my first experience with Waterway’s holidays then I know I’m in for a treat! Thank you, Trudi for making the process so easy.”

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Posted 1 month ago

“We were very happy with the boat, very clean and comfotable. The staff were also very helpful and pleasant to deal with. Regards Ian”

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Posted 1 month ago

“Booked it very easily spoke to a very nice lady who was helpful but haven't had the holiday yet so can't give a full review,so far so good”

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Posted 1 month ago

“Buzzing!!!!”

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Posted 1 month ago

Waterways Holidays Ltd is rated 4.9 based on 4,547 reviews