Waterways Holidays Ltd Reviews

4.9 Rating 4,512 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,512 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found easy to search which boats are available”

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Posted 1 day ago

“Great service by Amy, really looking forward to the holiday”

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Posted 1 week ago

“upon arrival at 1-30 after drivind 3h.5 hrs we waited till 3 for our boat which was not a problem at 2-30 when i asked how long boat would be the receptionist said this is check in time only so i said does that mean it could be 6 oclock ?? to which she replied yes we went to the mooring and spoke to the lads and they said it will be ready in 15 mins after getting the office text i spoke to another receptionist who was very pleasant and helpfull all the rest of your staff especially the mooring lads were great unfortunately the first receptionist appeared to be as if she didnt want to be there and was quite blunt and rude having said that the rest of the break was fantastic”

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Posted 2 weeks ago

“Last year I booked with waterways holidays and after doing the online booking form I received a phone call in order to pay the deposit and clarify any points. This year I was sent a text and told to Ring then before 4 pm the following day or risk losing the booking. When I rang I was informed the 25% deposit was in fact 25% of the original price before the reduction and consequently this was more than I was anticipating paying having read the terms and conditions. Nowhere does it make this clear. I was told I would receive an email confirmation of the deposit payment and booking. That call and payment was made on the Monday and by the Friday I had received no such confirmation offend again and was told that this should come directly from the hire company and call would be made to follow it up. One day later I still have not received any receipt for the payment which has been taken and I don’t have any confirmation of the booking. The terms and conditions repeatedly referred to the confirmation of the booking however since I don’t have this I’ve currently paid out over £500 and have absolutely nothing in writing to confirm that the holiday is booked and a deposit has been received.”

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Posted 1 month ago

“It was wet.”

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Posted 2 months ago

“Prima hoor!!”

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Posted 3 months ago

“No receipt for my deposit payment and it took a couple of days for the booking to be confirmed and this involved downloading a phone app from ABC. No boat documentation on the app to forward to my friends and the CRT Boating Manual it points to is a generic document that can be downloaded on the net.”

Helpful Report

Posted 4 months ago

Dear Mr Purdie, Thank you for your review. I have investigated this for you and can see a confirmation email was sent on the 13th April at 10.37am, within 10 minutes of us confirming your booking over the phone. This email contained all your booking details along with the payment confirmation, full address details and directions to the marina and links to help planning for your holiday including the Holiday Guide and Boaters Handbook. I have forwarded this email to you this morning, perhaps it went into your spam/junk folder. If there is anything other information you would like, please do not hesitate to get in touch. Many thanks, Abbie

Posted 4 months ago

“I had trouble with the.website paying and the lady the rang to help made it easy”

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Posted 6 months ago

Thank you for your review - I am happy to hear that we were able to assist you with your booking and I hope you have an enjoyable holiday.

Posted 6 months ago

“I found Waterways Holidays very easy to deal with. They were always quick to respond to our questions. They provided all of the information we needed. I would use Waterways Holidays again for our next adventure.”

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Posted 6 months ago

Thank you so much for your kind feedback and we look forward to helping you plan your next boating adventure!

Posted 6 months ago

“Helpful staff. Good advice on making a choice of a break.”

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Posted 6 months ago

Thank you for your review on our booking process, we hope you have a lovely holiday.

Posted 6 months ago

“Excellent and easy to use booking service. Site could be improved if there was an option to immediately go to the canal hire site I wanted eg rugby.”

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Posted 6 months ago

Thank you for your review and suggestions on how to improve our service. Feedback is always really appreciated so that we can continue to offer the most useful platform for booking a boating holiday. We will take this into consideration when we next work on updating our website.

Posted 6 months ago

“Real friendly people, no trouble rescheduling a call and good humor and reassurance.”

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Posted 6 months ago

“Very helpful & friendly staff, 10/10”

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Posted 6 months ago

“Very helpful lady when booking by phone.”

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Posted 6 months ago

“I have recently booked a summer break with waterways holidays and I was presently surprised with how simple the process was. The waterways rep was very helpful and discussed the various options available and answered all of the questions that I had in a timely and competent manner. Thanks to all concerned.”

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Posted 6 months ago

“Easy process of booking with informative website. Received call from them next working day for deposit. Call handler attentive to questions and passed request on parking over to boatyard. All good so far.”

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Posted 6 months ago

“Very easy way to book”

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Posted 6 months ago

“We had a bit of a problem booking, because the first three boats we found online were unavailable. But the staff was very accommodating and helpful so all went well in the end. Next time we will make sure that what we book is confirmed before booking our flights. Very much looking forward to our holiday and hoping to be able to do the waterways we choose.”

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Posted 6 months ago

“Very simple booking process which is speedy and efficient followed up by lots of useful information. This gives me confidence that the boat will be fine and support staff will ensure we have a great holiday.”

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Posted 7 months ago

“Very easy to book,very knowledgeable member of staff, answered all my questions very user friendly.”

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Posted 7 months ago

Waterways Holidays Ltd is rated 4.9 based on 4,512 reviews