This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Under an hour
queries resolved in
How would you rate
"Polite and efficient staff with excellent customer service.
I would book again in the future"
"Clear prices and quick turnaround so very happy."
"Fad, friendly and efficient service :-)"
"Waterways don't point out that whilst all boats should be non smoking some might have a problem with the stench of nicotine from previous holiday makers. I had to leave my boat and the whole if my holiday it was that bad."
Many thanks for taking the time to leave your feedback. As explained at the time, each boat is fitted with No Smoking signs and all customers are requested to refrain from smoking inside every boat. Once you made the team aware of your concerns, the offer was made to fully valet the boat once again but you preferred to take a full refund for your holiday which was offered by the boatyard. We are very sorry that you chose not to continue your holiday as we always try our best to ensure that as family businesses, both the boatyard and ourselves seek to provide the best possible customer care.
Posted 2 days ago
"Nigel was very friendly, helpful and knowledgeable about the canal we were going to travel on. I did not feel rushed about completing our booking. Thank you."
"Nice website, easy boooking!"
"Friendly service, all holiday information sent back promptly, would definitely book with waterways holiday again"
"Whilst we have cruised on the Norfolk Broads before, this is our first time on a canal boat. As such we needed a fair bit of guidance in both booking the boat and also knowing what we needed to do, take with us etc. Trudi, the lady that handled our booking was excellent - very friendly, knowledgeable and professional. Excellent service"
"Perfect very helpful and concluded my booking with ease"
"Booked over the phone and found them very helpful and friendly"
"Friendly, professional and swift to answer enquiries. Very helpful and personable."
"Excellent experience, knowledgeable and friendly booking agent, a smooth payment and confirmation system. All in all a pleasure to deal with."
Many thanks for your very positive and kind comments Mr Talbot. I think that you may have accidentaly not selected a star rating for our service (hopefully) as your review only shows one 1 out of a possible of 5 stars. Have a great holiday - Nigel
Posted 1 week ago
"Staff very friendly and helpful which made the booking experience a pleasure rather than a chore. Holiday sorted quickly and efficiently"
"It was very easy to make the booking by phone,friendly,helpful staff."
"The website is awful. Doesn't remember your selections so that you can tweak them. Have to start from scratch every time you want to make a slight change. Lady on the phone (Trudy) was lovely though."
Thank you for your feedback, we appreciate hearing customer's experiences and are continuously striving to improve. I hope you have a lovely holiday.
Posted 1 week ago
"Very helpful on the telephone. Felt I could trust the company"
"Excellent booking service. So easy to use just pick your boat on the website check the availability and just book. We had a great time"
"Easy to book on line, next morning was called to confirm and make payment, the lady I spoke to on the phone was lovely, very helpful, lots of information and had a good sense of humor , really looking forward to our first canal boat holiday"
"Prompt, efficient and polite service."
"Very pleasant and very helpful."