How would you rate
"Booking was easy and straightforward. Lady on phone was lovely and very helpful. Looking forward to our canal trip in Spring."
"Fast efficient service."
"Very helpful and informative sales person"
"The Waterways website was easy to navigate, unlike Herbertsons actual website. Then when I spoke to Trudi in your office she was so friendly and helpful and helped what can be a stressful process, trouble free. She is an asset for the company.
I look forward to some sunshine to make the holiday perfect but we know this is England and nothing can be taken for granted even in August. Lets's just hope! Ian"
"Professional prompt service from Trudi, very helpful, caring and informative, thank you for the 5 star service."
"Very prompt response to our reservation confirming our booking. Trudi was very friendly and professional. Very happy with Waterways Holidays. Thank you.
Booking reference 119007"
"The lady I spoke to was very clear about what our boat is equipped with."
"Website easy to use and prompt call back"
"Very friendly and knowledgeable call centre staff, who made the booking process easy to navigate. We can’t wait for our holiday!"
"Really quick, simple and easy to book, plan and confirm exactly what we wanted!"
"so far its been great but all i have done is book so far"
"Spoke to Abbie on the phone and found her to be very polite and made a good efficient booking. We received our holiday conformation the very next day so a complete thumbs up from us."
"The lady on the phone gave me loads of information on what sort of route I could take in the timespan of the boat rental. she seemed to really care about the customer . only sorry I forgot her name"
"When I rang I was greeted by the friendly voice of Dawn. She discussed options, explained things clearly, and answered my questions efficiently."
"It was really easy to book our holiday and then pay our deposit. The waterways staff are very helpful and were able to answer all of my questions we have used them 6 times and there has never been any problems"
"Ease of booking, and great route advise"
"You answered our request very promptly and the booking was made very easy. The young lady who dealt with it was very efficient, friendly and helpful. This is very reassuring as it shows how much you value people's custom."
"Very quick to respond to questions."
"The website was good and the booking was simple. But wy do i have to fill in the same form three times. When booking, when paying and when confirming to the marina?"
Thank you for your review. Feedback is always appreciated and we will take your comments on-board. We do aim to make the booking process as easy possible. I will also send you a private reply in regards to the booking forms. Thank you, Abbie.
Posted 1 week ago