Waterways Holidays Ltd Reviews

4.9 Rating 4,496 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,496 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very helpful, nice people to talk to and understanding, would book with Waterways holidays again”

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Posted 10 years ago

“I called twice, once to ask questions about a boating holiday as we are novices and the second time to book. Both times I received friendly and useful information and Nigel who took the booking was particularly helpful beyond just the boating knowledge he also gave very useful info on local places to stay. A great experience, so I am hopeful this will be carried through to the holiday too!”

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Posted 10 years ago

“Friendly helpful clearly spoken informative. Thank you”

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Posted 10 years ago

“Friendly staff who answered my calls. I spoke to more than one person in order to clarify details about the holiday and when I rang again to confirm my booking the lady i spoke to knew about the reservation and was able to quickly deal with the booking.”

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Posted 10 years ago

“I booked through the website which said i would get confirmation by return. I rang up 3 days later to enquire if the booking had been arranged. It was i was told by a pleasant telephone receptionist who also informed me they had phoned through the confirmation. I had not received any such message, but perhaps the intervening bank holiday was to blame”

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Posted 10 years ago

Dear Mr Halford, thank you for taking the time to review Waterways Holidays. We appreciate all feedback and are disappointed to hear that unfortunately you did not receive our voicemails and text message following your booking enquiry earlier that day. Thank you for getting in touch with us to confirm your holiday booking, we hope you have a lovely time.

Posted 10 years ago

“Your website was rubbish (and "email to contact us" button) but when I called, the gentleman couldn't be more helpful.”

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Posted 10 years ago

“Brillant servce all round fantastic will book again all 7 friends enjoyed lovely longweekend”

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Posted 10 years ago

“We had never been before but we had a wonderful time the boat had all you needed. Instructions were very clear so did not have any problems, staff & service excellent.”

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Posted 10 years ago

Delighted you enjoyed your holiday - first of many hopefully :)

Posted 10 years ago

“organised helpful and friendly an easy process thank you”

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Posted 10 years ago

“Excellent service whilst booking, even called so I had someone to speak too.”

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Posted 10 years ago

“Helpful on the phone.”

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Posted 10 years ago

“Very friendly person, who was obviously very keen on boating herself, and lots of useful advice!”

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Posted 10 years ago

Thank you Ms Bailey - yes, we all love boating - have a great holiday!

Posted 10 years ago

“Good knowledge, friendly service, efficient process, promise of help with any issues - "don't hesitate to ring us back if you need help with anything"- what more can be asked of customer service. Excellent”

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Posted 10 years ago

“It's the first time I've booked with waterways. I've never been on a boating holiday before really looking forward to it. The staff on the phone were very friendly and helpful. They told me everything I needed to know.”

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Posted 10 years ago

“Helpful lady on phone who did everything. Very easy and stress free - hope the holiday is the same!”

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Posted 10 years ago

“Phone back within 10 mins of booking holiday very nice lady took all details and was very polite.”

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Posted 10 years ago

“Friendly helpful staff! Many thanks”

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Posted 10 years ago

“Very efficient and pleasant booking service”

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Posted 10 years ago

“VERY HELPFULL AND NOTHING TO MUCH TROUBLE”

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Posted 10 years ago

“Very easy to use web page. Simple online booking for reservation. Return telephone call from Waterways to confirm booking, answer any questions and give good advice. Pleasant and professional. Would definately recommend to others!”

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Posted 10 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,496 reviews