Waterways Holidays Ltd Reviews

4.9 Rating 4,455 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 3 star review on 16th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very helpful and polite”

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Posted 11 years ago

“quick reply”

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Posted 11 years ago

“Easy too book and very quick feedback. Good info about the payment.”

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Posted 11 years ago

“Good to have a comparison site for canal boat hire companies. Booking was easy and uncomplicated”

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Posted 11 years ago

“Very friendly and knowledgeable staff. They blocked the booking for 24h before making any payment to make sure that all people from my party was coming. I regret the 2% extra charge for credit card payment not mentioned at all earlier on.”

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Posted 11 years ago

“Very helpful on the phone but a little frustrating that you cannot confirm availability online. Not sure how you resolve that one!”

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Posted 11 years ago

“Very efficient and quick response”

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Posted 11 years ago

“Simple procedure. Quick reply. Knowledgable booking clerk.”

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Posted 11 years ago

“The combination of online reservation and telephone booking was unexpected, but worked well. It is nice to have the opportunity to speak to someone! The only disappointment was that I had to ask for the 10% 'full payment on booking' discount rather than being offered it.”

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Posted 11 years ago

“very good information and Trudy was very nice.”

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Posted 11 years ago

“Booking was very easy and the staff were very courteous.”

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Posted 11 years ago

“Only one word needed - EASY”

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Posted 11 years ago

“Swift call back. Friendly operator. All paper work received promptly.”

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Posted 11 years ago

“Good service - quick contact & feedback ( even during the "winter festival" period). The agency staff was freindly, and knew what the holidaymaker needed to know ( and be told / reminded)”

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Posted 11 years ago

“your Internet sites are ok. For me it was unusual to give you the Credit card dates on a fax/pdf. Normal I would expect a complete online booking. For me as an forign customer it woul be good to get translated Informations.”

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Posted 11 years ago

“Staff (Lesley) was well informed and helpful.”

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Posted 11 years ago

“Would have liked an email confirming details I'd just entered on the booking form as I was not aware that I would be contacted by phone later on (in my case the next day) so was concerned that I'd entered incorrect details (either my phone number or email) and had no way of checking. Other than that the service received was fine and the lady I spoke to on the phone was extremely pleasant.”

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Posted 11 years ago

Dear Mr Pickersgill. Many thanks for your kind review and suggestion which we will investigate further to see if this would be possible. We wish you a very enjoyable holiday.

Posted 11 years ago

“Very good, fast and helpful service”

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Posted 11 years ago

“I thought it was easy, polite and smooth. A good service”

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Posted 11 years ago

“A very polite and prompt response. The cost of the fuel and deposit appears quite high against others. A good experience so far..”

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Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,455 reviews