Waterways Holidays Ltd Reviews

4.9 Rating 4,525 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,525 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

Write Your review

Tell us how Waterways Holidays Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clear, straight forward and quick. Staff also very helpful.”

Helpful Report

Posted 12 years ago

“I was impressed by the range of options available, once I started checking boats-for-hire, routes etc. I was a little frustrated by the website's inability to handle requests for an extended cruise involving a 'broken-week; also by the limited response to my attempting to choose freely the dates of my cruise (despite the invitation to "choose starting day" it would only accept predetermined days ie Fri/Mon). However, on writing to your staff via the Contact Us option, I was then given sufficient assistance to complete a booking which met our requirements. I will not hesitate to recommend friends to the Waterways Holidays site, where appropriate. Cheers ... Chris Durrant”

Helpful Report

Posted 12 years ago

“I feel that I've received good information on the questions I have asked.”

Helpful Report

Posted 12 years ago

“No issues. Web based booking efficient and painless. Response time very good.”

Helpful Report

Posted 12 years ago

“I think It would be better if payment by credit card complete automatically or through like the PAYPAL system.”

Helpful Report

Posted 12 years ago

“Booked online but after an hour nobody had contacted me to confirm said booking. So I rang and was reassured that everything was okay and an apology was given for not contacting me. Apparently they were very busy. Very polite and knowledgeable staff member took my call.”

Helpful Report

Posted 12 years ago

“Very friendly service. Only thing I didn't like was that I had to pay over the phone, which I always feel a bit dubious about. An online option would be much better. Received a confirmation email quickly though. Overall very good”

Helpful Report

Posted 12 years ago

“We were telephoned straight away after booking and all our questions were answered and found the customer service very helpful.”

Helpful Report

Posted 12 years ago

“Easy to Navigate the page, and quick response even from as far away as New Zeland.”

Helpful Report

Posted 12 years ago

“Very helpful and pleasant customer service experience with prompt e-mail booking confirmation”

Helpful Report

Posted 12 years ago

“very helpful and polite”

Helpful Report

Posted 12 years ago

“quick reply”

Helpful Report

Posted 12 years ago

“Easy too book and very quick feedback. Good info about the payment.”

Helpful Report

Posted 12 years ago

“Good to have a comparison site for canal boat hire companies. Booking was easy and uncomplicated”

Helpful Report

Posted 12 years ago

“Very friendly and knowledgeable staff. They blocked the booking for 24h before making any payment to make sure that all people from my party was coming. I regret the 2% extra charge for credit card payment not mentioned at all earlier on.”

Helpful Report

Posted 12 years ago

“Very helpful on the phone but a little frustrating that you cannot confirm availability online. Not sure how you resolve that one!”

Helpful Report

Posted 12 years ago

“Very efficient and quick response”

Helpful Report

Posted 12 years ago

“Simple procedure. Quick reply. Knowledgable booking clerk.”

Helpful Report

Posted 12 years ago

“The combination of online reservation and telephone booking was unexpected, but worked well. It is nice to have the opportunity to speak to someone! The only disappointment was that I had to ask for the 10% 'full payment on booking' discount rather than being offered it.”

Helpful Report

Posted 12 years ago

“very good information and Trudy was very nice.”

Helpful Report

Posted 12 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,525 reviews