Waterways Holidays Ltd Reviews

4.9 Rating 4,455 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy process only glitch was unavailability of boat from website so ended up with more expensive one, but customer service was very good”

Helpful Report

Posted 10 years ago

Many thanks for your kind review Mr Lawrence. Sorry that your first choice of boat was unavailable but pleased that we could assist in finding you a suitable alternative. We wish you a very enjoyable boating holiday.

Posted 10 years ago

“The ladies I've spoken to are very friendly and knowledgeable. Overall, a good experience and all my questions were answered.”

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Posted 10 years ago

“Prompt response to our enquiries with good information”

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Posted 10 years ago

“After entering my booking details on the web-site I was contacted on the morning of the next business day. Very smooth”

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Posted 10 years ago

“no problems, staff knew what they were talking about, were helpful, all booked relatively easily.”

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Posted 10 years ago

“The agent was very knowledgeable and friendly, she was able to answer all my questions as a first timer on the Norfolk Broads and boating.”

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Posted 10 years ago

“Easy to book over the phone, the staff are very helpful.”

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Posted 10 years ago

“Very helpful telephone experience and the website was good but would benefit from more detail where needed. Put yourself in the position where you have never hired a boat before and then provide all the info needed for different age groups and sexes.”

Helpful Report

Posted 10 years ago

Dear Mr Loftus Many thanks for your feedback and suggestions. We will look at adding a page for first timers later this year answering all of the possible questions that may occur including boat types, suitable routes and practical guidance - many thanks for the suggestion and have a great holiday.

Posted 10 years ago

“Very helpful over the phone, gave good advice as to the best boat for the group and made any necessary changes for me. Very quick process.”

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Posted 10 years ago

“Gemma was lovely, covered all of our questions perfectly and was friendly throughout.”

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Posted 10 years ago

“The service and information provided were excellent and the conformation sent promptly by email. If I could make one suggestion it would be that there is a place on the booking site that you can specify what time of day you would like to be called to confirm the booking and pay the deposit. I was lucky to be off work when I made the booking but it would have been difficult for me to take a daytime call had I not been. Having said that I found the process easy and informative with a lot of information already well presented on the website.”

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Posted 10 years ago

“Easy to book, friendly and knowledgable staff.”

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Posted 10 years ago

“Good information and friendly, helpful staff. A goodvexperience”

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Posted 10 years ago

“Fast response, told me what I have got and what I need and clear costs with no hidden surcharges. A straightforward booking. Excellent experience”

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Posted 10 years ago

“Very cheerfull,”

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Posted 10 years ago

“Very cheerfull, helpfull agent”

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Posted 10 years ago

“Everybody was very helpful in terms of giving information, guidance as which holiday options we might want to explore and details of costs involved.”

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Posted 10 years ago

“Gemma was great - efficient and helpful. It took ages to sort out getting my email from Oxfordshire Boats - not sure why but Gemma tried hard to help.”

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Posted 10 years ago

“Website can be confusing when trying to book esp when there are no grade system or not enough pictures inside talking to the operators is better and easier.. Maybe a review system on each boat might help people when choosing”

Helpful Report

Posted 10 years ago

Dear Mr Elerton, Many thanks for your feedback. We show the grading system where a boat has been inspected but not all operators choose to participate in the official scheme operated by VisitBritain. The boat information provided is always direct from each boat operator and includes every available photo of each boat. Have a great holiday and many thanks for choosing to book with Waterways Holidays

Posted 10 years ago

“Booking was fast and efficient. However I have still not received my email confirmation.”

Helpful Report

Posted 10 years ago

Dear Mr Nusl, Following our telephone conversation, I understand that your booking confirmation has been located in your email spam trap. We wish you a great boating holiday from all of us at Waterways Holidays

Posted 10 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,455 reviews