Waterways Holidays Ltd Reviews

4.9 Rating 4,455 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well laid out and informative site. Excellent response. The actual holiday now to prove of the pudding.”

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Posted 10 years ago

“The website is a bit outdated. The information about the boat basis could be better. No maps available on the website, it is difficult to figure out where exactly all the attractions are in relation to the boat basis.”

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Posted 10 years ago

“Very helpful and professional service and telephone assistance.”

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Posted 10 years ago

“The booking service so far has been good.”

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Posted 10 years ago

“Efficient, helpful and informative”

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Posted 10 years ago

“Efficient, helpful and informative”

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Posted 10 years ago

“Easy to use web site for reservation and a quick response from friendly helpful staff.”

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Posted 10 years ago

“Booking was quite easy on the screen this was followed up by a telephone call from the company. The representative was very helpful and chatty, and knowledgable…..”

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Posted 10 years ago

“I found watersway holidays staff very friendly and professional”

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Posted 10 years ago

“I found watersway holidays staff very friendly and professional”

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Posted 10 years ago

“The website was easy to use and informative and the customer service when booking was quick and friendly.”

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Posted 10 years ago

“Booked narrow boat holiday which we go on at the end of the month, Booking process very good and pleasant advisor made this very easy.”

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Posted 10 years ago

“Very helpful lady when I booked over 'phone. I would have liked a confirmation in writing though.”

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Posted 10 years ago

Dear Mrs Wright, thank you for your kind review. Waterways Holidays sends confirmation by email for every holiday booking. Further confirmation is sent by the boatyard by either post or email. You will receive confirmation in the post shortly. Best wishes, Waterways Holidays

Posted 10 years ago

“I discovered Waterways Holidays' website when looking for a (very!) last minute weekend break on the Norfolk Broads. I wish I had found them sooner as, by the time I called I had tried a number of boat hire companies (either by telephone or online via their websites) directly with absolutely no joy. I was pleased and surprised, therefore, to find that Waterways Holidays' website appeared to have loads of different boats available for the weekend dates I wanted. I called them and spoke to a very friendly and helpful representative, Lesley, who quickly and efficiently processed my booking and answered all my questions. I was impressed that Lesley knew the area well and was even able to point me in the right direction of local shops and, importantly for the children, the local fish and chip shop as we will be arriving late on our first night. All in all, I was very impressed with the service and the helpful confirmation e-mail received shortly after my conversation with Lesley. She also promptly answered a question I raised in a follow up e-mail. The price of the break was also good value and certainly seemed to represent a discount on the sort of prices quoted on the boat hire companies' own websites. We are really looking forward to our trip this weekend and hope the weather stays nice......”

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Posted 10 years ago

“Simple, straightforward booking process, had all the information I needed to make the decision. I'd recommend this anytime.”

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Posted 10 years ago

“Very pleasant lady on the phone - Dawn I think”

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Posted 10 years ago

“So easy - other than making it a free phone number I cant think of any way of improving it. I rung twice and it was great to speak to lovely ladies who both had experience of narrow boating.”

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Posted 10 years ago

“I booked by telephone rather than online, as I had one or two questions. The lady was very helpful and the booking was very simple. However, I would have preferred not to have given my card details over the telephone for payment of the deposit - I would rather have been given your account details to set up an online banking payment, or been referred to some other secure online payment facility. Giving card details over the phone feels nowadays like giving someone a blank cheque. Otherwise, satisfactory.”

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Posted 10 years ago

“The staff were extremely helpful. The only reason that I have not given very good is because, initially, the wrong date was booked by mistake at your end but this was corrected immediately I contacted you.”

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Posted 10 years ago

“The booking was quick and easy once it was confirmed the boat of our choice was available. This is done by sending a booking enquiry which we intially thought was a bit out dated. However, in hind sight it worked quite well as we found a cheaper a cheaper deal when we returned to the web site.”

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Posted 10 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,455 reviews