Waterways Holidays Ltd Reviews

4.9 Rating 4,454 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple, quick and informative. After receiving callback, staff were friendly and helpful. Can't wait for the holiday.”

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Posted 9 years ago

“Had a very pleasant experience talking to Lesley who phoned me back after what I had thought was an online booking! It would have been much simpler to have been able to do everything online - instead of which you just register your interest and Waterways Holidays phone you back the next day to confirm. You then have to download a further booking form which you have to send to the Boat yard by post enclosing a cheque! As I said, very pleasant but rather archaic and unnecessarily complicated.”

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Posted 9 years ago

Dear Mr Smith. Many thanks for your kind review and feedback which is really appreciated. Just to confirm that a very small number of traditional Broads yacht stations choose to not to accept any form of card payment which we fully understand does make the booking process a little longer. For these few yards that don't acept cards, it is always possible to make an online bank transfer as an alternative to cheque payment. We wish you a very enjoyable sailing holiday.

Posted 9 years ago

“Trying to book on line I had clicked the reservation button thinking there would another section to fill out to book a dingy / microwave and found I had already made the booking. Perhaps the form could be clearer( for poor sighted folk like me) indicating you are about to book/reserve the holiday at this point. Otherwise easy to do. The lady who rang us back to take payment was very helpful.”

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Posted 9 years ago

“I do not like the surcharge for using credit cards. It seems unfair to pass your business costs directly onto me when I do not see the benefit. It was too late in the process to change my mind this time but I would think twice next time. Other than that, your staff were very friendly and helpful.”

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Posted 9 years ago

Dear Mr Durkin, Many thanks for your positive review and thanks also for your feedback regarding credit card surcharges. These surcharges are only charged by some marinas whilst others make no surxcharge. No surcharges apply on any holiday to debit card payments. With anticipated reductions in credit card processing charges by the major card issuers later this year, it is hoped that such charges can be eradicated. We hope that you have a great holiday and thank you again for taking the time to leave us your review.

Posted 9 years ago

“Helpfull staf and Quick respons mail.”

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Posted 9 years ago

“The woman was really friendly. I was surprised you couldn't book online though.”

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Posted 9 years ago

“Great communication”

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Posted 9 years ago

Thank you Mr Lynch. Have a great holiday!

Posted 9 years ago

“Very Knowledgeable people on booking support. Quick confirmation, whole process quick and efficient.”

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Posted 9 years ago

“I have onbly booked my holiday and paid a deposit but so far the service has been good. I cannot commnet on the actual quality of the biat and service until i begin my holiday in August.”

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Posted 9 years ago

Dear Mrs Spencer. Many thanks for your kind feedback - we wish you a great holiday.

Posted 9 years ago

“Prompt replies to emails and easy to understand information provided.”

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Posted 9 years ago

Dear Mrs Dingle, many thanks for your very positive feedback - we wish you a great holiday!

Posted 9 years ago

“Gemma took my booking and I asked questions which she answered professionaly. Very pleasant and polite.”

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Posted 9 years ago

“Helpful, friendly staff, quick reply and confirmation”

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Posted 9 years ago

“Professional website enabling easy booking of the boat to suit our requirements followed up with a helpful telephone call from a member of staff to discuss suitability. Booking documentation followed by post shortly giving us all necessary information. Very good service and looking forward to our first experience on a canal boat.”

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Posted 9 years ago

“Efficient, friendly and knowable.”

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Posted 9 years ago

“Easy to speak to and very helpful over the phone. An instant online booking system would have made it even better”

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Posted 10 years ago

“Booking was very easy. Quick response on questions. The payment method could be updated.”

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Posted 10 years ago

“Fast and easy!”

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Posted 10 years ago

“Sat and easy!”

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Posted 10 years ago

“Easy to use website and speedy replies to my emails. Efficient and helpful telephone booking process. Now we are looking forward to our holiday!”

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Posted 10 years ago

“Friendly service and generally good. Card details were taken down incorrectly and I'm still awaiting some information that I was promised.”

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Posted 10 years ago

Dear Mr Hewitt. Thank you for your feedback. As discussed by phone, I understand that you now have all of the information as requested. Have a great holiday.

Posted 10 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,454 reviews