Waterways Holidays Ltd Reviews

4.9 Rating 4,454 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never been canal boating before so it was extremely helpful that the website covered skill levels required for different routes. As I live abroad, and had to try to match suitable flights for the booking period I needed to know the times of boat 'Pickup' and 'Departure' times. Although this information was available on the site I couldn't initially find it (It wasn't in the FAQs either). A quick message on the helpline was quickly replied to with the information required. I sent off my initial booking request and received a document which had to be printed off and then scanned to return it. (It's a good job that I have a printer and a scanner!) I felt that this could have been a secure on-line application process (the signature could have been added later). Other than that, the application process was straightforward and my booking confirmed with links to a useful video and a copy of 'The Boater's Handbook' and a handy list of what to take on your boating holiday.”

Helpful Report

Posted 9 years ago

“Had all the information required and was simple to use. Would use again. Improvements - Some boats didn't have many photos and the virtual tour is limited.”

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Posted 9 years ago

“Reasonably straightforward but with so much information on each boat and what it offers it took a phone call to the very helpful staff to reach a decision.”

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Posted 9 years ago

“I found the service very good, quick to respond to my initial request, very helpful and good customer service”

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Posted 9 years ago

“Slightly "old fashioned", these days, in that you can't actually book or pay for your holiday online so maybe that needs updating and could do with getting better photos of the boat interiors too. Service was excellent though, with a call back next day and all booking and payment info sent through very promptly and acknowledgement of payment too. Holiday details received in the post within a week - great!”

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Posted 9 years ago

“The level of customer service was good and you promptly answered my booking . As for the holiday i have not been so will give you proper feed back when i have been .”

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Posted 9 years ago

“Both Dawn and Nigel were extremely helpful and both did their best to find the best option for my family.. The costs were a bit steep.”

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Posted 9 years ago

“Helpful, polite and knowledgeable staff”

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Posted 9 years ago

“Very pleasant & polite telephone sales.... helpful, quick return by email of booking... A small comment ... I'm not too sure I like giving out details of bank cards over the phone.”

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Posted 9 years ago

“The information on the website was very useful. The response when I made my booking was quick. I was contacted by the actual company in the timeframe promised. A great service.”

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Posted 9 years ago

“Just a bit surprised we had to resort to faxing our credit card details to secure the booking maybe you should look at some on line payment methods”

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Posted 9 years ago

“Easy to book and very helpful customer service.”

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Posted 9 years ago

“Search functions and the details provided were great. The only thing really missing was the online ordering - it is common to pay online through a secure site, without having to wait and receive a form and fax it back.”

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Posted 9 years ago

“Booking holiday good lets hope the weekend meets our expectations.”

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Posted 9 years ago

“We were able to compare similar holidays easily and find exactly what we were looking for”

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Posted 9 years ago

“very helpful, nice people to talk to and understanding, would book with Waterways holidays again”

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Posted 9 years ago

“Helpful on the phone.”

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Posted 9 years ago

“very easy to use website and staff”

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Posted 9 years ago

“The companies operative was very helpful giving information on the holiday. It was unusual to book a holiday in this way, being called back to make a deposit payment. All other companies that I have booked with online also accept online payments.”

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Posted 9 years ago

“Booking through Waterways Holidays was quick and easy with friendly staff”

Helpful Report

Posted 9 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,454 reviews