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Waterways Holidays Ltd Reviews

4.9 Rating 4,454 Reviews
100 %
of reviewers recommend Waterways Holidays Ltd
4.9
Based on 4,454 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Waterways Holidays Ltd Reviews

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024
Ms Livengood
Waterways Holidays Ltd 5 star review on 29th June 2024
Mr Widdowson
Waterways Holidays Ltd 5 star review on 19th May 2024
Mr Sowden
Waterways Holidays Ltd 4 star review on 30th July 2022
Janine Hudson
Waterways Holidays Ltd 5 star review on 7th July 2022
Mr Moat
Waterways Holidays Ltd 5 star review on 19th April 2022
Anonymous
Waterways Holidays Ltd 5 star review on 19th April 2022
Anonymous
24
Anonymous
Anonymous  // 01/01/2019
I have never been canal boating before so it was extremely helpful that the website covered skill levels required for different routes. As I live abroad, and had to try to match suitable flights for the booking period I needed to know the times of boat 'Pickup' and 'Departure' times. Although this information was available on the site I couldn't initially find it (It wasn't in the FAQs either). A quick message on the helpline was quickly replied to with the information required. I sent off my initial booking request and received a document which had to be printed off and then scanned to return it. (It's a good job that I have a printer and a scanner!) I felt that this could have been a secure on-line application process (the signature could have been added later). Other than that, the application process was straightforward and my booking confirmed with links to a useful video and a copy of 'The Boater's Handbook' and a handy list of what to take on your boating holiday.
Helpful Report
Posted 9 years ago
Had all the information required and was simple to use. Would use again. Improvements - Some boats didn't have many photos and the virtual tour is limited.
Helpful Report
Posted 9 years ago
Reasonably straightforward but with so much information on each boat and what it offers it took a phone call to the very helpful staff to reach a decision.
Helpful Report
Posted 9 years ago
I found the service very good, quick to respond to my initial request, very helpful and good customer service
Helpful Report
Posted 9 years ago
Slightly "old fashioned", these days, in that you can't actually book or pay for your holiday online so maybe that needs updating and could do with getting better photos of the boat interiors too. Service was excellent though, with a call back next day and all booking and payment info sent through very promptly and acknowledgement of payment too. Holiday details received in the post within a week - great!
Helpful Report
Posted 9 years ago
The level of customer service was good and you promptly answered my booking . As for the holiday i have not been so will give you proper feed back when i have been .
Helpful Report
Posted 9 years ago
Both Dawn and Nigel were extremely helpful and both did their best to find the best option for my family.. The costs were a bit steep.
Helpful Report
Posted 9 years ago
Helpful, polite and knowledgeable staff
Helpful Report
Posted 9 years ago
Very pleasant & polite telephone sales.... helpful, quick return by email of booking... A small comment ... I'm not too sure I like giving out details of bank cards over the phone.
Helpful Report
Posted 9 years ago
The information on the website was very useful. The response when I made my booking was quick. I was contacted by the actual company in the timeframe promised. A great service.
Helpful Report
Posted 9 years ago
Just a bit surprised we had to resort to faxing our credit card details to secure the booking maybe you should look at some on line payment methods
Helpful Report
Posted 9 years ago
Easy to book and very helpful customer service.
Helpful Report
Posted 9 years ago
Search functions and the details provided were great. The only thing really missing was the online ordering - it is common to pay online through a secure site, without having to wait and receive a form and fax it back.
Helpful Report
Posted 9 years ago
Booking holiday good lets hope the weekend meets our expectations.
Helpful Report
Posted 9 years ago
We were able to compare similar holidays easily and find exactly what we were looking for
Helpful Report
Posted 9 years ago
very helpful, nice people to talk to and understanding, would book with Waterways holidays again
Helpful Report
Posted 9 years ago
Helpful on the phone.
Helpful Report
Posted 9 years ago
very easy to use website and staff
Helpful Report
Posted 9 years ago
The companies operative was very helpful giving information on the holiday. It was unusual to book a holiday in this way, being called back to make a deposit payment. All other companies that I have booked with online also accept online payments.
Helpful Report
Posted 9 years ago
Booking through Waterways Holidays was quick and easy with friendly staff
Helpful Report
Posted 9 years ago
Waterways Holidays Ltd is rated 4.9 based on 4,454 reviews