Waterways Holidays Ltd Reviews

4.9 Rating 4,455 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lady that took our booking was polite and very knowledgeable a pleasure to talk to and answered our questions with accuracy”

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Posted 10 years ago

“The website is not perfect, but the back end process worked very well.”

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Posted 10 years ago

“Very efficient with no fuss.”

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Posted 10 years ago

“Booked on line Sunday Evening and received a phone call Monday morning from Dawn confirming booking And taking deposit. Could not be any easier .”

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Posted 10 years ago

“The rrquest for feedback within 5 minutes of the booking is snit quick: in my regard it is a little more than just me entering stuff. Your part, acknowledgement, paperwork, etcetera was stille to be done and cant yet be judged.”

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Posted 10 years ago

“Good communication and helpful advice was provided and the whole booking process went smoothly. A little disappointed at the 2% surcharge when using credit card. Had we been aware of this before payment, a different payment option might have been chosen.”

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Posted 10 years ago

“Very good but did however presume it would be a case of booking it all on line straight away including payment and or deposit. The process was abit disjointed as it involves 2 companies.... not a major prkblem though and would use again”

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Posted 10 years ago

“Very smooth and swift handling. The only thing I would appreciate that would make it even better were if I as a foreigner (from Sweden) could pay with my normal debit card, which would save me the 2% that is added otherwise. It would also be great to have the possibility to fill in the form directly on the web and paying there as well instead of having to print out the form, fill it in, take a photo of it and send a mail with the photo of the form. Other than that; excellent service!”

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Posted 10 years ago

“Process was very professional - questions answered promptly. We look forward to our holiday”

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Posted 10 years ago

“Easy booking process. Friendly accommodating staff.”

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Posted 10 years ago

“Book and reserve the boat is very easy. On the phone people are very friendly and helpful.”

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Posted 10 years ago

“Gemma was very helpful answering a few queries I had and then booking our holiday. Refreshing to receive good customer service.”

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Posted 10 years ago

“Our request to book, was responded to promptly, along with relevant information attached.”

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Posted 10 years ago

“Friendly & helpful”

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Posted 10 years ago

“Easy booking process. Reserved a holiday on a particular date and company rung me next day as promised to finalise arrangements and to pay deposit.”

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Posted 10 years ago

“The online booking procedure was easy. However, I received several responses from what I thought were different sources... it was a little confusing. However, that was clarified easily, and the rest of the procedure has been fine.”

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Posted 10 years ago

“good site well set out more search options would be good ie .number of cabins as well as berths and show on the boat picture whether they can pass under bridges so you could narrow your search down. call centre very knowledgeable and efficent hope the holiday goes as well”

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Posted 10 years ago

“Booking seemed very prompt and efficient. Let's wait to see how the rental goes and whether the boat is "as advertised".”

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Posted 10 years ago

“I initially thought I would be able to book my holiday directly online which is why I rang the office to confirm the booking shortly afterwards, as my family were concerned that someone else who also provisionally booked may ring and confirm before us, leaving us without our 1st choice. The operator knew instantly when I telephoned who I was as she was just checking the booking and about to ring me. I felt the company like to add the personal touch and speak directly to holidaymakers, and I thought that was a nice touch. My family and I are really looking forward to this short break holiday.”

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Posted 10 years ago

“Very prompt and helpful Nice people”

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Posted 10 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,455 reviews