Waterways Holidays Ltd Reviews

4.9 Rating 4,525 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,525 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service and information provided were excellent and the conformation sent promptly by email. If I could make one suggestion it would be that there is a place on the booking site that you can specify what time of day you would like to be called to confirm the booking and pay the deposit. I was lucky to be off work when I made the booking but it would have been difficult for me to take a daytime call had I not been. Having said that I found the process easy and informative with a lot of information already well presented on the website.”

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Posted 12 years ago

“Easy to book, friendly and knowledgable staff.”

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Posted 12 years ago

“Good information and friendly, helpful staff. A goodvexperience”

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Posted 12 years ago

“Fast response, told me what I have got and what I need and clear costs with no hidden surcharges. A straightforward booking. Excellent experience”

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Posted 12 years ago

“Very cheerfull,”

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Posted 12 years ago

“Very cheerfull, helpfull agent”

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Posted 12 years ago

“Everybody was very helpful in terms of giving information, guidance as which holiday options we might want to explore and details of costs involved.”

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Posted 12 years ago

“Gemma was great - efficient and helpful. It took ages to sort out getting my email from Oxfordshire Boats - not sure why but Gemma tried hard to help.”

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Posted 12 years ago

“Website can be confusing when trying to book esp when there are no grade system or not enough pictures inside talking to the operators is better and easier.. Maybe a review system on each boat might help people when choosing”

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Posted 12 years ago

Dear Mr Elerton, Many thanks for your feedback. We show the grading system where a boat has been inspected but not all operators choose to participate in the official scheme operated by VisitBritain. The boat information provided is always direct from each boat operator and includes every available photo of each boat. Have a great holiday and many thanks for choosing to book with Waterways Holidays

Posted 12 years ago

“Booking was fast and efficient. However I have still not received my email confirmation.”

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Posted 12 years ago

Dear Mr Nusl, Following our telephone conversation, I understand that your booking confirmation has been located in your email spam trap. We wish you a great boating holiday from all of us at Waterways Holidays

Posted 12 years ago

“Waterways seems a good source for a wide range of canal boating options - the filter search was particularly useful. Within hours of making the online booking, the boat owners made contact to set the trip. Overall, impressed, so far.”

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Posted 12 years ago

“Applied for holiday on-line, received a response same day. Very impressive!”

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Posted 12 years ago

“Very polite booking service and helpful on the telephone.”

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Posted 12 years ago

“Filled in booking form for a boat quoted on the website. Was contacted next day to be told boat was actually unavailable. Initial disappointment was countered by the great service from Gemma, who sourced suitable alternatives and got back to us very quickly.”

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Posted 12 years ago

“Being on the opposite side of the time clock made things a little difficult but once the e-mail were synchronised it was not difficult to organise the booking from the opposite side of the World.”

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Posted 12 years ago

“I chose to book by phone and was answered quickly. The person was friendly and efficient and answered all my questions. The only reason I have not give you very good is because he said I'd confirmation the next day - and it took 2.”

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Posted 12 years ago

“Very Professional”

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Posted 12 years ago

“I experienced good advice over the phone”

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Posted 12 years ago

“Friendly service but had some issues getting through on the phone on Sunday morning. Disappointed after filling in the booking online that I could not make the Payment online requiring more phone calls to pay - a bit out of date.”