Waterways Holidays Ltd Reviews

4.9 Rating 4,455 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

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Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waterways seems a good source for a wide range of canal boating options - the filter search was particularly useful. Within hours of making the online booking, the boat owners made contact to set the trip. Overall, impressed, so far.”

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Posted 10 years ago

“Applied for holiday on-line, received a response same day. Very impressive!”

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Posted 10 years ago

“Very polite booking service and helpful on the telephone.”

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Posted 10 years ago

“Filled in booking form for a boat quoted on the website. Was contacted next day to be told boat was actually unavailable. Initial disappointment was countered by the great service from Gemma, who sourced suitable alternatives and got back to us very quickly.”

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Posted 10 years ago

“Being on the opposite side of the time clock made things a little difficult but once the e-mail were synchronised it was not difficult to organise the booking from the opposite side of the World.”

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Posted 10 years ago

“I chose to book by phone and was answered quickly. The person was friendly and efficient and answered all my questions. The only reason I have not give you very good is because he said I'd confirmation the next day - and it took 2.”

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Posted 10 years ago

“Very Professional”

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Posted 10 years ago

“I experienced good advice over the phone”

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Posted 10 years ago

“Friendly service but had some issues getting through on the phone on Sunday morning. Disappointed after filling in the booking online that I could not make the Payment online requiring more phone calls to pay - a bit out of date.”

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Posted 10 years ago

“Nice and friendly support on the phone, prompt replies. Well done.”

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Posted 10 years ago

“Clear, straight forward and quick. Staff also very helpful.”

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Posted 11 years ago

“I was impressed by the range of options available, once I started checking boats-for-hire, routes etc. I was a little frustrated by the website's inability to handle requests for an extended cruise involving a 'broken-week; also by the limited response to my attempting to choose freely the dates of my cruise (despite the invitation to "choose starting day" it would only accept predetermined days ie Fri/Mon). However, on writing to your staff via the Contact Us option, I was then given sufficient assistance to complete a booking which met our requirements. I will not hesitate to recommend friends to the Waterways Holidays site, where appropriate. Cheers ... Chris Durrant”

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Posted 11 years ago

“I feel that I've received good information on the questions I have asked.”

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Posted 11 years ago

“No issues. Web based booking efficient and painless. Response time very good.”

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Posted 11 years ago

“I think It would be better if payment by credit card complete automatically or through like the PAYPAL system.”

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Posted 11 years ago

“Booked online but after an hour nobody had contacted me to confirm said booking. So I rang and was reassured that everything was okay and an apology was given for not contacting me. Apparently they were very busy. Very polite and knowledgeable staff member took my call.”

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Posted 11 years ago

“Very friendly service. Only thing I didn't like was that I had to pay over the phone, which I always feel a bit dubious about. An online option would be much better. Received a confirmation email quickly though. Overall very good”

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Posted 11 years ago

“We were telephoned straight away after booking and all our questions were answered and found the customer service very helpful.”

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Posted 11 years ago

“Easy to Navigate the page, and quick response even from as far away as New Zeland.”

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Posted 11 years ago

“Very helpful and pleasant customer service experience with prompt e-mail booking confirmation”

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Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,455 reviews