Waterways Holidays Ltd Reviews

4.9 Rating 4,455 Reviews

100 %

of reviewers recommend Waterways Holidays Ltd

4.9

Based on 4,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Waterways Holidays Ltd:

Self-drive boating holidays on the UK Canals, Rivers and Norfolk Broads plus European boat hire in France, Germany and Portugal. No experience necessary. Family friendly holidays. City breaks by boat.

Visit Website

Phone:

01252 796400

Email:

info@waterwaysholidays.com

Location:

47 Station Road
Aldershot
GU111BA

Write Your review

Tell us how Waterways Holidays Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waterways Holidays Ltd 4 star review on 15th July 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and helpful staff. I didn't rate very good because the homepage is not very comfortable. There are no filters, you can't sort by price or area, you can't search for a boatname or boatyard.”

Helpful Report

Posted 11 years ago

“All good with exception of not happy with credit card fee.”

Helpful Report

Posted 11 years ago

Dear Mr Bown. Many thanks for your kind review. Some marinas do make a small surcharge of up to 2% to cover credit card processing charges. Others make no surcharge. No card charges apply to any UK debit cards or payment by bank transfer. We wish you a great holiday - best wishes from Waterways Holidays

Posted 11 years ago

“Boat did what it said on the tin. Good boatyard and service.”

Helpful Report

Posted 11 years ago

“Very straightforward procedure, and good value”

Helpful Report

Posted 11 years ago

“Very helpful and informative. Pleasant manner and very efficient. Would book again.”

Helpful Report

Posted 11 years ago

“excellent staff, very helpful and friendly”

Helpful Report

Posted 11 years ago

“The staff were very freindly & helpful. The follow on repsonse from the marina was similarly swift and we look forward to our holiday.”

Helpful Report

Posted 11 years ago

“Found me just what I wanted very cheap as well”

Helpful Report

Posted 11 years ago

“booking on line was very easy and the lady I spoke to was really nice. However I am still yet to receive a confirmation email on my booking.”

Helpful Report

Posted 11 years ago

“Good selection of boats available. Staff on phone were helpful. Did not return my call when a message was left. Overall satisfied”

Helpful Report

Posted 11 years ago

“Second person we spoke to sounded very interested in our booking and was kinder with our dithering! No answer from the boatyard yet though, no info at all and we start on Friday, 5 days away. So a bit concerning. Some info about the pick up and where exactly is the boatyard would be good. We have no info at all yet.”

Helpful Report

Posted 11 years ago

“Friendly and efficient.”

Helpful Report

Posted 11 years ago

“Yes, found the 'phone conversation easy and informative. The person answered all questions clearly and fully and gave useful comments. She was friendly and made me feel a welcomed client.”

Helpful Report

Posted 11 years ago

“I have only one negative. You quoted £30 for a pet and the Herbert Woods price is £35 per week. I expect you to cover the cover the difference. £40.”

Helpful Report

Posted 11 years ago

“Good experience. Fast response to queries, and friendly and efficient phone service. One issue for consideration relates to the direct bank payment details provided. My Australian bank required the bank name and branch to enable direct debit. It would be good to include these deails in the current bank payment details that form part of the application form.”

Helpful Report

Posted 11 years ago

“The young lady on the end of the phone was most helpful and the booking went very easy, also she said she would check out a problem and call me be straight back which happened within mintues . thanks”

Helpful Report

Posted 11 years ago

“Straightforward booking. Friendly and helpful over the phone. Online payment would be ideal though.”

Helpful Report

Posted 11 years ago

“very helpful. Boat we wanted to book online had just been hired but an alternative was offered for the same price and described clearly to me over the phone so I booked there and then.”

Helpful Report

Posted 11 years ago

“Abbie was very helpful and quick to respond. Would be even better if the boatyards took debit cards!”

Helpful Report

Posted 11 years ago

“spoke to a chap called Nigel who was very knowledgeable, friendly and helpful. We had an unusual request as we needed a boat for 2 adults and 5 children at late notice but he did all that he could to help and phoned me back when he said he would etc.”

Helpful Report

Posted 11 years ago

Waterways Holidays Ltd is rated 4.9 based on 4,455 reviews